VP of Operations

Position Purpose

The Vice President of Operations is an executive leader accountable for hospital operational performance, efficiency, and effectiveness. The role ensures exceptional, patient-centered care while delivering strong financial and operational results. In close partnership with clinical, physician, academic, and executive leaders, the VP translates strategy into daily execution, driving performance improvement, leadership alignment, and growth initiatives.

Aligned with Renown’s strategic plan, this position advances five imperatives: People-First culture; mission expansion; an integrated academic health system; essential and advanced care options; and access to high-quality, affordable care.

Provides operational oversight for key hospital services, including facilities, security, clinical engineering, environmental services, food, and nutrition. Ensures operational excellence, quality, safety, caregiver engagement, and fiscal stewardship. Leads business continuity and performance improvement through disciplined analysis, planning, and execution to support sustainable growth and hospital-wide performance.

Responsible for operational, financial, quality, and patient experience performance across assigned departments and divisions. Partners with administrative and physician leaders and medical directors to deliver high-quality, cost-effective care and services. Executes divisional and system strategic initiatives and collaborates effectively in a matrixed environment.

Nature and Scope

This role provides strategic and operational leadership across hospital operations, with accountability for translating organizational strategy into measurable results. The scope includes advancing quality, performance, financial stewardship, and people-centered leadership while strengthening partnerships with physicians, leaders, and the broader community to deliver high-quality, affordable care aligned with Renown’s not-for-profit mission.

Strategy

• Participates in hospital- and system-level strategic planning.
• Translate strategic priorities into executable operational plans with measurable outcomes.
• Evaluates and advances growth opportunities to ensure access to essential and advanced care.
• Leads implementation of strategic initiatives with urgency and accountability.
• Ensures alignment with organizational priorities and system goals.
• Drives transformation of care delivery models and operational scalability.

Quality / Performance Improvement

• Leads performance improvement using continuous improvement methodologies.
• Establishes quality, safety, and patient experience as non-negotiable priorities.
• Drives performance across key metrics, including people first, quality and safety, length of stay, throughput, productivity, and cost per case.
• Apply data-driven decision-making to identify opportunities, remove barriers, and improve outcomes.
• Ensures systems, processes, and resources support consistent clinical and operational excellence.
• Partners with clinical, physician, and academic leaders to align operational goals with patient care priorities.
• Leads clinical and operational performance initiatives at hospital and departmental levels.
• Embeds a culture of accountability, continuous improvement, and excellence.

Stakeholder Engagement (Physicians, Patients, Community, System)

• Builds strong partnerships with physicians, medical staff, and operational leaders.
• Ensures a high-quality, patient-centered experience through clinical and operational excellence.
• Engage patients, caregivers, and staff through rounding and direct feedback.
• Collaborates with system, regional, service line, and academic partners to implement best practices and achieve outcomes.
• Represents hospital operations in executive forums and committees that advance Renown’s mission.
• Strengthens internal and external relationships aligned with serving our community.

Collaboration

• Serves as a key member of the Executive Leadership Team
• Partners with the Regional COO, Physician Executives, and senior leaders across the health system, medical school, and joint ventures
• Collaborates across departments, service lines, and matrixed teams to optimize performance.
• Facilitate physician engagement in operational and performance improvement initiatives.
• Influences and builds consensus without direct authority across diverse teams.
• Ensures clear goals, accountability, and communication through effective governance, agendas, and forums.
• Organizes and aligns leadership efforts in collaboration with the executive team.

People First (Culture & Leadership)

• Leads, mentors, and develops directors and operational leaders.
• Fosters a culture of engagement, accountability, collaboration, and trust.
• Advances a People First culture where employees feel safe, valued, supported, and respected.
• Provides oversight, coaching, and mentorship to current and emerging leaders.
• Supports recruitment, retention, and development of top talent.
• Models’ strong leadership presence, communication, and emotional intelligence
• Creating an environment where employees are empowered to raise concerns and continuously improve.

Financial Stewardship

• Accountable for operational and financial performance across assigned departments
• Leads budgeting, financial planning, and resource allocation in support of strategic growth and long-term sustainability.
• Develops and executes business cases to support investment decisions.
• Drives cost efficiency while maintaining high-quality care delivery.
• Monitors financial and operational metrics to achieve margin, productivity, and growth targets.
• Ensure departments meet or exceed volume, revenue, and operational goals.

Key Leadership Expectations

• Demonstrates strong business acumen, strategic thinking, and execution discipline.
• Leads with a data-driven, results-oriented mindset.
• Communicates effectively across all levels of the organization.
• Achieves measurable outcomes aligned with organizational goals and benchmarks.
• Champions continuous learning, adaptability, and innovation
• Manages projects independently while collaborating effectively within teams, with strong organizational and project management skills.

This position does not provide patient care

Disclaimer

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Requirements - Required and/or Preferred