Senior Epic Client Systems Administrator
- Requisition ID
- 189648
- Department
- 100641 IT Hospital
- Schedule
- Full Time - Eligible for Benefits
- Shift
- Day
- Category
- Information Technology
Position Purpose
This position is responsible for the configuration, installation, maintenance, backup, and operational support of Epic applications and systems. In close collaboration with the ODBA team, the Senior ECSA troubleshoots, monitors, upgrades, and optimizes Epic environments to ensure reliability, performance, and availability.
This role is recognized as highly skilled and proficient across all facets of Epic Client Systems Administrator (ECSA) protocols. The Senior ECSA performs complex technical work, contributes to measurable team and organizational outcomes, and exercises a high degree of independent judgment. The position operates with minimal supervision and broad latitude in decision‑making, while serving as a technical leader within the Epic infrastructure domain.
Nature and Scope
- Design and implement solutions to automate operational tasks and proactively monitor Epic infrastructure.
- Install, upgrade, and administer Epic Client Systems across production and non‑production environments, including but not limited to Web, MyChart, BCA, BCA Web, Hyperspace, Hyperspace Web, and Print servers.
- Apply Epic client pack updates to all installed ancillary applications.
- Install, configure, and maintain Kuiper or other Epic deployment platforms.
- Implement and maintain tools required to ensure the availability, reliability, and performance of Epic systems.
- Monitor server activity and system logs to identify and respond to potential security threats or breaches.
- Perform file system management and routine system maintenance activities.
- Assist with configuration, integration, and ongoing support of third‑party systems interfacing with Epic.
- Lead and actively participate in the hands‑on technical delivery of infrastructure and application projects.
- Conduct discovery and analysis to evaluate and document current‑state processes.
- Develop and present recommendations for improvement based on industry standards, best practices, and operational experience.
- Build, test, train, convert, and deploy new infrastructure, workflows, policies, and operational processes.
- Define, track, and document measurable outcomes through KPI analysis and impact reporting.
- Serve as a liaison between IT teams and operational stakeholders to ensure alignment and effective communication.
- Work independently with minimal supervision while managing competing priorities.
- Provide technical guidance, coaching, and mentorship to less experienced team members, as needed.
- Create and maintain comprehensive documentation, including operating procedures, technical runbooks, and training materials.
- Contribute to individual and team development by participating in and/or leading training initiatives and team activities, while sharing knowledge and expertise to support continuous improvement.
This position does not provide patient care
Disclaimer
The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name | Description |
|---|---|
Education: | Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Requires Bachelor of Science degree or equivalent in Computer Science. Requires knowledge of computer hardware, software, peripherals, and database development. Experience may be substituted for education on a year for year basis. |
Experience: | Requires at least 5 years of professional ECSA experience working with one or more healthcare organizations. All Epic ECSA certifications preferred. Experience with scripting (PERL, PowerShell, etc.). Experience in client/server computing. Background in healthcare environment is preferred. |
License(s): | None |
Certification(s): | Epic ECSA Certification Certification in three (3) Epic ECSA module is required. Candidates must obtain certification in all four designated ECSA areas within 12 months of hire. Eligible ECSA certification areas include:
Microsoft Certifications (Preferred) One or more of the following certifications are preferred:
|
Computer / Typing: | Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. |
Benefits
Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.
With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.
Paid Time Off
401(k) Company Match
Flexible Work Environment
Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.
For Providers: Renown Health and the University of Nevada, Reno School of Medicine (UNR Med) are affiliate partners in Nevada's first integrated academic health system. The affiliation aims to improve the health of the community, region, and state through research, medical education, and expanded clinical care. Renown physicians participate as joint faculty at UNR Med for teaching, lectures, supervising clinical rotations, and other academic activities for the education of medical and physician assistant students, residents and fellows.