Transfer Center Coordinator
- Requisition ID
- 189256
- Department
- 200751 RTOC Renown Transfer & Operations Center
- Schedule
- Full Time - Eligible for Benefits
- Shift
- Night
- Category
- Clerical & Administrative Support
Position Purpose
The RTOC Coordinator supports patient flow and Transfer Center operations by receiving and processing requests, coordinating required documentation and communications, monitoring request status, and facilitating operational support services.
The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other key stakeholders to support timely, accurate, and coordinated patient movement, including incoming and outgoing transfer coordination, bed placement activities, and discharge transportation. The position functions within established workflows and escalation pathways and does not provide direct patient care.
Nature and Scope
The RTOC Coordinator works in a centralized, high-volume environment supporting operational services that promote timely patient flow, transfers, discharges, bed placement, and patient movement in and out of the hospital. Responsibilities and assignments may vary based on department priorities, operational needs, shift, staffing, and changes in the services supported by the RTOC.
The coordinator receives and processes requests, gathers and documents required information, obtains records, monitors workflow status, and communicates with internal and external partners. Responsibilities may include coordinating transportation and discharge support, assisting with transfer workflows, supporting bed placement activities, and escalating barriers or delays according to established processes.
This position requires strong communication, prioritization, accuracy, confidentiality, adaptability, and the ability to manage multiple changing demands. The coordinator works within established workflows and escalates clinical questions or decisions to the appropriate nurse, physician, or leader.
This position does not provide patient care
Disclaimer
The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name | Description |
|---|---|
Education: | Must have working-level knowledge of the English language, including reading, writing, and speaking English. High school diploma or equivalent required. Associate degree in healthcare, business, or a related field preferred. Working knowledge of medical terminology preferred. |
Experience: | Minimum of one year of experience in a healthcare, hospital, medical office, patient access, scheduling, dispatch, transfer center, call center, or other high-volume coordination environment required. |
License(s): | None |
Certification(s): | None |
Computer / Typing: | Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must possess the computer and data-entry skills necessary to work within multiple electronic systems and communication platforms. Must be able to navigate between multiple applications, accurately enter and retrieve information, and learn department-specific systems. |
Benefits
Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.
With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.
Paid Time Off
401(k) Company Match
Flexible Work Environment
Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.
For Providers: Renown Health and the University of Nevada, Reno School of Medicine (UNR Med) are affiliate partners in Nevada's first integrated academic health system. The affiliation aims to improve the health of the community, region, and state through research, medical education, and expanded clinical care. Renown physicians participate as joint faculty at UNR Med for teaching, lectures, supervising clinical rotations, and other academic activities for the education of medical and physician assistant students, residents and fellows.