Reno Home to 37 of the Nation's Best Patient Communicators
8 de mayo de 2023
During National Healthcare Week, clinical providers who are “Best of the Best” being honored for demonstrating exceptional communications skills in their clinical practice, as awarded by you, their patients.
“¡Increíble, fenomenal! Gracias por demostrar siempre una preocupación genuina. Es amable, considerado y atento. Demuestra interés en mí. You are the best doctor/nurse practitioner I have ever had. Confío en usted con mi vida. You act on things right away. Usted es genial. Ha salvado mi vida y la de mi familia. You are knowledgeable, thorough, intelligent, and compassionate. Usted es mi favorito. You are my angel. Usted ha hecho que mejore. Siempre me hace sentir que he tenido éxito, aunque podría haberme esforzado más. Lo aprecio. Le agradezco”. These are some of the comments made by patients regarding their doctors and advanced practice providers who will be honored next week by the Patient & Family Advisory Council and Renown Health with a special breakfast celebration in south Reno.
In honor of National Healthcare Week, Renown Medical Group, which offers primary and specialty care at locations in Reno, Sparks, Carson City, Fallon, Fernley, and Silver Springs will honor 37 physicians and advanced practice providers at the Dr. John Spellman Excellence in Patient Communications Award Celebration.
This annual award, supported by the Renown Health Foundation and a donor family, honors clinicians who demonstrate exceptional communications skills in their clinical practice, as awarded by their patients. Recipients of this award are ranked in the top ten percent nationally in provider communication for 2022, as measured by over 11 thousand patients who responded nationally to the Centers for Medicare & Medicaid Services’ (CG-CAPHS) or Clinician and Group Consumer Assessment of Healthcare Providers and Systems and over 14,000 local patients who gave them top scores on the national patient experience survey.
Se preguntó a los pacientes si sus proveedores médicos explicaban las cosas de una manera que podían comprender; si escuchaban atentamente; si mostraban respeto por lo que ellos tenían para decir; si les dedicaban el tiempo suficiente; si leían sus registros médicos; si ordenaban pruebas y hacían un seguimiento con ellos sobre sus resultados, y se les pidió que los calificaran en función de una escala del 1 al 10, en la que el puntaje más alto era 10.
“These incredible medical providers set the gold standard for excellent communications with patients, scoring in the top 10% nationally for compassion, caring, competency and communications,” said Brian Erling, MD, MBA, President & CEO of Renown Health. “We are extremely proud of them and their outstanding dedication to patients, families and our community.”
The awards will be given by his family in remembrance of the late Dr. John W. Spellman, human rights advocate, scholar and professor. Dr. Spellman treasured kindness, scholarship, debate and medical providers who demonstrated exceptional communications skills and held their patients in the highest regard.
A continuación, se mencionan los homenajeados con el Premio Dr. John Spellman a la Excelencia en Comunicaciones con los Pacientes 2022:
- Christina Alsop, DNP, AOCNP, Oncology Nurse Practitioner, William N. Pennington Cancer Institute at Renown
- Pamela Burgio, APRN, Renown Primary Care
- Jennifer Brown, APRN, Pulmonary & Sleep Medicine
- Stephanie Carlesen, DNP, Renown Institute for Heart & Vascular Health
- Carolyn Dennehey, MD, Rheumatology
- Benjamin Ebner, MD, Renown Institute for Heart & Vascular Health
- Christopher Driscoll, MD, Pediatrics, Renown Children’s Hospital
- Kerac Falk, MD, FACOG, Renown Women’s Health
- Michael Hardacre, MD, Radiation Oncology, William N. Pennington Cancer Institute at Renown
- Robin Hollen, DNP, FNP-C, APRN, M.Ed., MSN, Breastfeeding Medicine Nurse Practitioner, Renown Women’s Health
- James Martin Johnston, MD, Pediatric Hematology/Oncology, Renown Children’s Hospital
- Stephanie Jones, DO, Physical Medicine/Rehabilitation
- Charlotte Kermode, APRN, Renown Primary Care
- Michele Kiser, MD, Renown Primary Care
- Matthew Klippenstein, MD, Renown Primary Care
- Anamarie Manea, MD, Pediatric Endocrinology, Renown Children’s Hospital
- Marie McCoramck, MD, Renown Primary Care
- Catherine Mindeguia, APRN, Renown Primary Care
- Dean Miyagawa, MD, Internal Medicine, Renown Primary Care
- Amanda Morgan, MD, Pulmonary Medicine, Renown Medical Group
- Cecelia O’Dowd, MD, Renown Primary Care
- Kasie Reynolds, APRN, Renown Children's Hospital, Behavioral Health
- Jocelyn Schneider, APRN, Renown Institute for Heart & Vascular Health
- Vanessa Slots, MD, Renown Pediatrics
- Daniel Spogen, MD, Renown UNR Primary Care, Sports Medicine
- Jennifer Simcox, APRN, Renown Primary Care
- Mark Stovak, MD, Renown UNR Primary Care, Sports Medicine
- Shining Sun, MD, Renown Institute for Heart & Vascular Health
- Jennifer Sutton, MD, Radiation Oncology, William N. Pennington Cancer Institute at Renown
- Robert Swackhamer, MD, Renown Institute for Heart & Vascular Health
- Carl Thomas, MD, Renown Primary Care
- Katherine Thyssen, DO, Geriatric Medicine, Renown Primary Care
- Ly Vu, MD, Renown Primary Care
- Scott Michael Wallace, MD, Renown Pediatrics
- Kristin Wilson, MD, Renown Pediatrics
- Bryan Young MD, Internal Medicine, Renown Primary Care
- Jacob Zucker, MD, Pediatric Hematology & Oncology, Renown Children’s Hospital
Since 2018, Renown Medical Group has posted thousands of verified patient ratings and comments of their employed providers online and viewable by the public at renown.org.
“Our goal is to consistently exceed customer expectations, every day, and with every encounter. At Renown, we embrace transparency and empower patients,” says Rahul Mediwala, MD, CEO of Renown Medical Group. Dr. Mediwala should know – he is also a highly rated physician by his patients, has practiced for more than 20 years, and sees the ratings program as another way to support employed physicians and providers at Renown Health.
Only patients who’ve had an outpatient visit with a Renown Medical Group provider may be selected to receive a survey from CH-CAHPS. This way, Renown can confirm the results are from patients who have been seen by the provider. All comments are posted anonymously, and patients are asked for their permission to use their comments. Feedback is shared with every provider.
Renown Health está integrado con la Facultad de Medicina de Reno de la University of Nevada, la primera facultad de medicina de Nevada, la cual tiene como propósito mejorar la salud de la comunidad al proporcionar un mayor acceso a la atención, prestar una atención médica innovadora, expandir la investigación clínica y capacitar a la próxima generación de médicos y profesionales de atención médica.
Casi 700 proveedores de atención primaria y especializada del Renown Medical Group están aceptando actualmente pacientes nuevos y la mayoría de los planes de seguro de salud, incluido el plan de seguro sin fines de lucro de Renown, Hometown Health. To find the doctor or provider that is best for you visit renown.org, self-schedule with your established provider at MyChart.Renown.org or schedule an appointment with a Renown Medical Group or University Health provider by calling our agents available by phone- Wed-Fri: 7 a.m. to 7 p.m., Sat-Sun: 7 a.m. to 6 p.m., at 775-982-5000. Actualmente, Renown Health está contratando personal en todas las áreas. Busque una nueva oportunidad profesional y postúlese en línea en careers.renown.org.
Acerca de Renown Health
Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health.