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    • Renown Health

    Departamento destacado: Patient Experience

    At Renown Health, our commitment to the experience of all our patients and guests is not just a mission – it's a way of life. Our unwavering dedication to creating exceptional experiences for the communities we serve is what sets us apart. Every day, we strive to build a service culture of excellence, one that ensures that every person who walks through our doors has an extraordinary encounter that exceeds their expectations.  Renown’s Patient Experience department is the team that fulfills this mission and more. These passionate individuals intimately understand that top-of-the-line service involves the entire healthcare continuum, from the first phone call when scheduling an appointment to the final discharge and follow-up instructions and everything in between. With this collective dedication, Patient Experience is consistently on a journey to redefine what it means to leave a lasting impact in the minds of patients, setting a new standard for healthcare excellence in our community.  Our In-House Jack-of-All-Trades  It takes a village to ensure every patient and guest continues to have a positive experience at every Renown location and maintains trust in our providers and employees. Our Patient Experience team serves as the mayors of that village, encompassing four main aspects of healthcare service:  Service Excellence: Compiles, reviews and resolves patient complaints and concerns to help with service recovery and identify opportunities for improvement. Volunteer Services: Enhances the patient experience by leveraging dedicated youth, adult and college-aged volunteers in a variety of volunteer programs, including pet therapy, healing arts, hospice and more. Language Access: Provides qualified interpretation and translation services to assist our limited- or non-English-speaking populations. Data Management: Uses patient experience data, research and surveys to prioritize system, location and unit-specific service needs to improve clinical and quality outcomes.  “Because our department has many segments, no day is the same, which keeps the work week exciting,” said Shelbi Whitehead, Manager of Patient Experience. “Whether we are hosting a pet therapy parade for patients, de-escalating and rounding with upset patients to provide service recovery, offering interpretations for our Limited English Proficiency (LEP) patients, or managing data for the organization, we have one goal in mind: to enhance the experience for our patients and guests at Renown Health.”   Cultivating a sense of community and fostering trust in our health system, the Service Excellence team steps in to ensure no concern goes unnoticed and every opportunity to make a positive chance is addressed.  “My day consists of listening to patient concerns, connecting with different department leaders and providing support, and working on projects to improve processes,” said Julianne Revilla, Customer Experience Specialist. “To help enhance the patient experience, I round with patients on different floors to know more about their stay and experience with us. If they have any issues or concerns, I let floor staff know and do our best to resolve the issue in the moment.”  “My team and I have an amazing opportunity to work with multiple leaders throughout the organization to resolve any patient concerns and provide valuable feedback on how patients are doing while using services that we offer,” added Ricky Garcia Sanchez, Senior Patient Experience Specialist. “A typical day will involve calling patients, rounding with patients, communicating with leaders to resolve events, handling grievances and staying in compliance with Centers for Medicare and Medicaid Services (CMS) guidelines.”  “It’s all about hearing what is upsetting them and letting them know that we care about them,” added Shay Morgan, Customer Experience Specialist. “We ask ourselves, what is the main concern the patient has, and what is it they are seeking? From there, we do our internal investigation through Midas and send it to leadership, and then we find a reasonable and appropriate solution or response to let the patient know we are looking into their concern.”  As the only not-for-profit health system in the region, Renown depends on the dedicated service of our volunteers. Our Volunteer Services team deploys volunteers across many programs who make a significant difference in the lives of patients and their families.  “On a typical day, I may be going between the volunteer information desks assisting that team with anything that comes up while they are helping guests,” said Wendy Peukert, Volunteer Coordinator. “We find wheelchairs for departments, provide guest escorts, deliver flowers and mail to patients, locate doctors’ appointments or anything else that helps someone that walks in the door. We ensure all our programs go smoothly by planning ahead while also being flexible to be ready for anything that comes our way and by keeping communication open with our volunteers. Patients and guests being greeted by friendly, knowledgeable volunteers who show empathy and care is my goal!”  “Some of my best days at Renown are volunteering with my dog Moose, who is a certified therapy dog, and watching the healing he provides to patients and employees,” added Shelbi Whitehead.  At Renown, we believe that language should never be a barrier to receiving care. Our Language Access team ensures that this goal is realized through providing expert interpretation and translation services.  “Renown has many different resources we use to ensure LEP patients and visitors receive a positive, quality visit to our health system,” said Seth Rubin, Supervisor of Language Access. “With signage strategically placed at front desks and check-in areas, patients can point to their preferred language, and we can use the Language Line iPads, phone lines or a dual-role Qualified Medical Interpreter to communicate with the patient or visitor. Within EPIC, we can also set a patient’s preferred language indicating to Renown staff what language to use with the patient and prepare forms in that language. I always ensure all patients are provided with these proper language services, and I also help with employees taking our online interpreter certification course, as well as help when a department needs new Language Line equipment. Additionally, I enjoy meeting with community groups to stay informed on community updates, events and trends around language, immigration and more.”  Renown values and utilizes the opinions of our patients across all corners of our health system Maintaining service transparency is a promise, and that promise is fulfilled by our Data Management team, who use all the research and survey tools at their disposal.  “My daily work includes a lot of updating scorecards across the network, working with the tech teams to ensure the patient data is getting to the right places, training leaders, analyzing market data and maintaining the reports that go to every corner of Renown,” said Brooke Cyphers, Market Data Analyst. “Through a partnership with our patient satisfaction survey vendor, PRC, Renown ensures data integrity, neutrality and credibility in surveying patients in all our care areas. The data from completed surveys are compiled and disseminated to our providers and leadership at all levels with the goal of transparency and patient-centric practice. These surveys are incredibly important to process improvement directly targeted at addressing areas that have been mentioned by our patients. I love it when people reach out to dive into a particular initiative they want to track or an issue they want insights on.”  In their relentless pursuit of excellence in service across many programs, the Patient Experience team remains steadfast in their commitment to delivering the highest quality care and experiences.

    Read More About Department Spotlight: Patient Experience

    • lunes, 15 de mayo de 2023

    Samuel K. Weller Appointed CEO for Renown South Meadows Medical Center and Renown Rehabilitation Hospital

    Renown Health is pleased to announce that Samuel K. Weller, MHPA, will serve as Chief Executive Officer for Renown South Meadows Medical Center, a 118-bed acute care community hospital and Renown Rehabilitation Hospital, a 62-bed physical rehabilitation hospital in Reno, Nev. The position was formerly held by Chris Nicholas, FACHE, who was promoted in March 2022 to serve as CEO of 808-bed Renown Regional Medical Center in Reno. Renown Health is the largest and only locally owned not-for-profit, charitable healthcare network in Reno, serving over 1 million people and 100,000 square miles between Salt Lake City and Sacramento. As CEO, Mr. Weller will work with the South Meadows and Rehabilitation leadership, medical staff, and team to achieve patient care, efficiency, and operational goals.  “We are excited to have Sam join the Renown Health senior leadership team at this pivotal moment in our history,” said Dr. Brian Erling, Renown’s president and CEO. “Sam is a dyamic health care executive with a solid record of advancing acute and ambulatory operations while collaborating with physicians and clinicians to expand services, enhance clinical quality, and exceed customer service expectations. Sam leads with integrity and a people-first approach which are essential to deliver on our mission to improve the health and well-being of the people and communities we serve.” Mr. Weller comes to Renown from Centura Health where he served as Group Vice President of Physician Enterprise for Greater Colorado and Kansas, overseeing physician services across a Level 1 Trauma hospital, eight Level III Trauma hospitals, two Critical Access/Trauma IV hospitals and numerous primary care and specialty practices. He previously served as Director of Strategy and Ambulatory Practices for St. Anthony Summit Medical Center in Summit County, CO overseeing hospital and ambulatory operations for the Rocky Mountain region; and Group Manager Business Development in Denver. Mr. Weller is a graduate of Washington State University with a master’s degree in health policy and administration (MHPA) and a Bachelor of Science degree in Business Finance from Brigham Young University-Idaho. “I love health care because it is about people helping people,” says Sam Weller. “Renown is the most valued and trusted system of health for northern Nevadans, and working together, I am excited to help transform care for our community and improve the quality of life for generations to come.”  South Reno continues to grow, and consumer demand continues to increase for Renown medical providers and facilities. The South Meadows campus, which opened more than 15 years ago in February 2004, is currently improving existing facilities, and expanding service offerings to meet expressed needs of the community. Renown South Meadows Medical Center features private patient rooms for hospital stays, and will add additional private rooms, bringing the total to 73 private rooms when work is done this September.  Weller will assume his new duties on June 26.  Renown South Meadows Medical Center has been nationally recognized for providing the highest quality care and service.  In U.S. News and World Report Best Hospital rankings, Renown South Meadows was listed #1 in the State of Nevada (tied with Carson Tahoe Medical Center) for 2020. El Renown South Meadows obtuvo la calificación de sobresaliente para reemplazo de cadera, reemplazo de rodilla y enfermedad pulmonar obstructiva crónica (EPOC). A hospital's score is based on multiple data categories, including patient outcomes, safety, and volumes. Los hospitales calificados como sobresalientes eran significativamente mejores que el promedio nacional. Renown Regional Medical Center was listed #1 for the State of Nevada in U.S. News and World Report Best Hospital listing for 2021 and 2022.  Sam and the team at Renown South Meadows Medical Center and Renown Rehabilitation Hospital are hiring great physicians, nurses and associates for careers in service; apply online at renown.org/careers, and volunteers to assist patients and their families at renown.org/About/Volunteers. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. With a diverse workforce of more than 7,000 associates, Renown has fostered a longstanding culture of excellence, determination, and innovation. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Renown is currently hiring great physicians, nurses and associates for careers in service; apply online at renown.org/careers and volunteers to assist patients and their families at renown.org/About/Volunteers.

    Leer más About Samuel K. Weller Appointed CEO for Renown South Meadows Medical Center and Renown Rehabilitation Hospital

    • jueves, 11 de mayo de 2023

    Renown Health Appoints First 'Chief People Officer' to Leadership Team

    Renown Health has added a new face to its executive leadership team. The area’s largest and only locally owned not-for-profit, charitable healthcare network in Reno has named Sandeep Randhawa, MS, as the first Chief People Officer for the organization. Mr. Randhawa joins Renown after nearly a decade with Dignity Health/CommonSpirit Health. As the Chief People Officer, Mr. Randhawa will lead the Human Resources function and continue to develop the purpose-driven culture that supports the personal needs and well-being of Renown’s more than 7,000 exceptional physicians and associates. He will oversee best-in-class talent management programs focused on hiring, training, and managing the performance of the workforce, ensuring that Renown’s values are reinforced with every strategic objective.  “We are excited to welcome Sandeep to Renown and to our community,” said Brian Erling, MD, MBA, Renown’s President and CEO. “As we enter a new era, we have a unique opportunity to reimagine how we promote and grow talent through inclusion and mentorship, how we lead and manage people in a new working environment, and how to use innovative technology to simplify processes and unify our organization. Sandeep leads with integrity and brings a wealth of experience and a people-first approach which are essential to deliver on our mission of improving the health and well-being of the people and communities we serve.”  Mr. Randhawa comes to Renown Health from CommonSpirit Health where he served both as System Vice President for Human Resources Transformation and Integration, and as Southwest Division Vice President, Chief Human Resources Officer. Prior to that, he served as Vice President, Human Resources for Dignity Health in northern California. Much of his leadership career has been dedicated to serving healthcare organizations ranging from hospitals and ambulatory clinics to post-acute care sites and medical group enterprises throughout Arizona, California, Nevada, and southern Utah. “I am excited to honor and celebrate every one of Renown’s physicians, nurses and associates at Renown Health, and to be an active participant in the northern Nevada community,” says Sandeep Randhawa. “I enjoy fostering a culture of positive impact through people, culture, and respect, and connecting people to our mission through service.”  Mr. Randhawa will report directly to the President and CEO of the system, serve as a member of the President’s Council, and will assume his new duties on July 10. Suzanne Oetjen, Director, HR Business Partners who has served as interim Chief HR Officer will work with Mr. Randhawa to ensure a smooth transition of responsibilities. Named one of “America’s Best Employers by State” by Forbes, and the only health system in Nevada to make the list, Renown Health was cited for providing fair pay, safe working conditions, inclusive culture, remote work benefits and diversity initiatives.  Also selected for Ragan’s “Top Places to Work for 2022,” Renown Health fosters a caring culture of values that include caring, integrity, collaboration, and excellence. Renown was awarded for championing the workforce and providing guidance, initiatives and resources that promote a diverse, equitable and inclusive workplace, offering ample room for professional growth and providing effective communication that keeps employees engaged and informed. Renown Health is seeking great employees for careers, apply online at renown.org/careers and for volunteers to assist patients and their families at renown.org/About/Volunteers. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health.

    Leer más About Renown Health Appoints First 'Chief People Officer' to Leadership Team

    • Martes, 09 de noviembre de 2021

    Renown Health amplía el requisito de vacunación contra la Covid-19

    Proteger a los empleados y a sus familias; brindar a los pacientes el nivel más alto y seguro de atención y apoyar la salud pública Renown Health, uno de los empleadores privados más grandes de la región, con una fuerza laboral de casi 7,000 personas y una red de atención médica integrada sin fines de lucro que sirve a más de un millón de personas en todo Nevada, notificó hoy a sus empleados que apoyará la regulación de emergencia nacional y exigirá la vacunación contra la COVID-19 a todos los empleados de Renown Health Communicating to employees today, Tony Slonim, MD, DrPH, President & CEO, wrote, “For the last nineteen months, we have done everything humanly possible to care for patients, our community and each other- and to keep people safe from COVID-19. Despite these efforts, too many people have fallen ill, suffered long-term effects or lost those they loved to this deadly disease.” He added, “I believe that as the leading anchor institution for our community, we are obligated to set a clear example of our trust in data and science, and to hold ourselves to the highest ethical and professional standards to keep our community safe. It is clear that the vaccine is safe and effective in reducing illness and saving lives and we encourage everyone who is medically able to do so, and within their religious guidelines, to get vaccinated.” Dr. Slonim thanked his staff for “heeding the call for vaccination and protecting those in our care who are ill and physically vulnerable, and ensuring a safe, COVID-19-free environment for them and for each other.” Al día de hoy, el 80 % del total de 6,750 empleados de Renown Health ya se han vacunado o cuentan con una exención o un aplazamiento aprobado. El 4 de noviembre, la administración de Biden-Harris anunció la vacunación obligatoria contra la COVID-19 del personal elegible en centros de atención médica que participan en los programas de Medicare y Medicaid. La American Hospital Association, la American Medical Association y múltiples sociedades nacionales que representan a profesionales médicos y al menos a 174 organizaciones de atención médica a nivel nacional han recomendado que se exija la vacunación a todo el personal de atención médica como condición de empleo. COVID-19 vaccination prevents serious illness, hospitalization and death. Documented declines in cases since mass vaccination began prove the COVID-19 vaccines are both safe and effective, and are crucial to decreasing the spread of the virus. Renown’s requirement applies to all employees, new hires and students. Chief Medical Officers strongly endorse the mandate. “Our role is to provide the safest, highest-level of care to people who come to us for care, and we must do our part to support public health, which has been greatly enhanced in this state because of the utilization and uptake of the vaccine,” said Rahul Mediwala, MD, CPE, Chief Medical Officer, Health Services. El Dr. Mediwala fue clave en la iniciativa de voluntariado de Renown para la administración de 80,000 vacunas a empleados y miembros de la comunidad, y ahora a niños de entre 5 y 11 años en su ubicación de Hometown Health a principios de este año. We know that there’s some hesitancy that exists, but the data are clear that these vaccinations have been very effective in preventing hospitalizations, severe complications and deaths from COVID-19,” says Susan Lee, DO, MBA, Chief Medical Officer, Acute Services. “Alentamos a todos los colegas, pacientes y miembros de la comunidad a recibir la vacuna contra la COVID-19 lo antes posible”. Los requisitos de la administración de Biden-Harris se aplicarán aproximadamente a 76,000 proveedores y cubrirán a más de 17 millones de trabajadores de atención médica en todo el país. The regulation will create a consistent standard within Medicare and Medicaid while giving patients assurance of the vaccination status of those delivering care. Las instalaciones cubiertas por esta regulación deben establecer una política que garantice que todo el personal elegible haya recibido la primera dosis de una vacuna de dos dosis contra la COVID-19 o una vacuna de una monodosis contra la COVID-19 antes de prestar cualquier tipo de atención, tratamiento u otros servicios a más tardar el 6 de diciembre de 2021. Todo el personal elegible debe haber recibido las dosis necesarias para que se le considere completamente vacunado, ya sean dos dosis de Pfizer o Moderna o una dosis de Johnson & Johnson, para el 4 de enero de 2022. The regulation also provides for exemptions based on recognized medical conditions or religious beliefs, observances, or practices. Facilities must develop a similar process or plan for permitting exemptions in alignment with federal law. Renown will do direct outreach to those employees who have not yet been vaccinated, to be sure they understand the regulations, implications, and options available to them. Dr. Slonim closed his announcement to employees today by saying, “While we understand this is a heavy issue for many, the mandate is clear and is one we will abide by. It is the right thing to do for our patients and each other.”   Acerca de Renown Health Renown Health es una red de atención médica integrada de administración local y sin fines de lucro que brinda servicios al norte de Nevada, Lake Tahoe y el noreste de California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de casi 7,000 personas. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown tiene una larga trayectoria y un compromiso de larga data con la mejora de la atención y la salud de nuestra comunidad. Visite renown.org para obtener más información.

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    • Lunes, 11 de abril de 2022

    Renown Health reconocida como uno de los mejores lugares para trabajar

    Ragan Communications reconoció a Renown Health como un lugar de trabajo que defiende a los cuidadores, la diversidad y el crecimiento profesional y lo nombró uno de los “Mejores lugares para trabajar” de 2022. Las organizaciones galardonadas por Ragan son instituciones que valoran la comunicación interna, promueven lugares de trabajo colaborativos e innovadores que defienden a los cuidadores, cultivan una cultura que prospera con la diversidad de ideas y contextos, y apoyan el crecimiento y el bienestar profesional. Cuando el jurado de Ragan seleccionó a Renown Health para esta distinción señalaron que Renown Health se ganó el reconocimiento como mejor lugar para trabajar por “tomar medidas rápidas para responder a los desafíos de la pandemia”. Observaron que “los equipos de Renown Health, que prestan servicios al norte de Nevada, Lake Tahoe y el noreste de California, están preparados para emergencias 365 días al año. Cuando llegó la pandemia de la COVID-19, los equipos tomaron medidas rápidas para garantizar que Renown y la comunidad permanecieran listos y preparados”. Renown tuvo la visión de crear un centro de atención alternativa (llamado “Alternate Care Site”, ACS) en la estructura de estacionamiento de Mill Street del Regional Medical Center en Reno, Nevada. Ninguna otra organización en el norte de Nevada, pública o privada, se preparó para un desborde de pacientes con COVID-19. Hasta enero de 2021, el ACS atendió a cientos de pacientes hospitalizados y les permitió a los cuidadores permanecer en el campus con acceso a servicios de laboratorio, farmacia, diagnóstico por imágenes y alimentos, entre otros servicios fundamentales. Los pacientes ahora reciben atención en uno de los hospitales de Renown o son monitoreados en sus hogares 24/7 por médicos del Renown Transfer and Operations Center. Muchos empleados trabajaron de forma remota durante toda la pandemia y el Departamento de Recursos Humanos de Renown escuchó las ideas y opiniones que estos tenían para ofrecer. Los comentarios positivos sobre el trabajo remoto (que incluyeron menos tiempo de viaje, menos distracciones, mejor equilibrio entre el trabajo y la vida personal, y una menor huella de carbono) permitieron que más de 700 empleados continuaran trabajando de manera remota, con la opción de quedarse en el sitio en cualquier momento. El junio de 2020, el equipo del Laboratorio de Renown entró en acción para ayudar a satisfacer la creciente demanda de pruebas de COVID-19. Renown amplió la plantilla de personal y la capacidad de hacer pruebas de forma interna, lo que les permitió hacer hisopados y procesar hasta 1,000 pruebas de COVID para pacientes cada día y entregar los resultados en cuestión de horas. En su trabajo con el grupo especial del alcalde dedicado a la COVID-19 y los líderes comunitarios y religiosos locales, el hospital también realizó pruebas gratuitas de COVID-19 para las comunidades de color a fin de abordar las necesidades de equidad en la salud. Después de varias semanas de eventos exitosos de vacunación desde el automóvil para empleados y voluntarios, Renown también apoyó al Distrito de Salud del Condado de Washoe y al estado con la vacunación de más de 70,000 vecinos y cuidadores. Aristotle, supervisor de enfermería clínica en Neurociencias, dice: “Como líder de mi unidad, me encanta poder ver el crecimiento y el desarrollo de mi equipo, y ser parte de un sistema de apoyo que los ayuda a emprender iniciativas futuras para realmente transmitir esa cultura de excelencia en Renown”. Vea el video aquí. Los revisores de Ragan hicieron énfasis en lo siguiente: “Los empleados quieren trabajar en organizaciones como Renown, que defienden a su fuerza laboral y brindan orientación, iniciativas y recursos que promueven un lugar de trabajo diverso, equitativo e inclusivo, donde hay mucho espacio para el crecimiento profesional y donde se emplea una comunicación eficaz que los mantiene conectados e informados”. Después de escuchar a los empleados, Renown anunció una serie de beneficios adicionales para promover formas de aumentar el equilibrio entre el trabajo y la vida personal, apoyar estrategias de descanso y recuperación, y nuevos recursos financieros fundamentales para que los equipos estén satisfechos y tengan un alto desempeño. En los rankings de mejores hospitales de U.S. News y World Report, Renown Regional Medical Center ocupa el primer puesto en el estado de Nevada para 2021. Ningún otro hospital en Nevada obtuvo el reconocimiento de U.S. News. Renown Health está contratando personas para ocupar puestos clave para apoyar la salud y el bienestar de nuestra comunidad, y alienta a aquellos a quienes les apasiona el sector de servicios a unirse a la familia de Renown para luchar por la causa justa. Postúlese en línea en careers.renown.org. Acerca de Renown Health Renown Health es una red de atención médica integrada de administración local y sin fines de lucro que brinda servicios al norte de Nevada, Lake Tahoe y el noreste de California. En los rankings de mejores hospitales de U.S. News y World Report, Renown Regional Medical Center ocupa el primer puesto en el estado de Nevada. Renown tiene una larga trayectoria y un compromiso de larga data con la mejora de la atención y la salud de nuestra comunidad. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.

    Leer más About Renown Health reconocida como uno de los mejores lugares para trabajar

    • Martes, 06 de diciembre de 2022

    Renown Health Lowers Minimum Employment Age To 16 Years Old

    Students ages 16 and older can now submit applications for entry-level, non-clinical opportunities at region’s top employer and one of the nation’s Top Places to Work ® Obtaining a career in healthcare has been the goal of many who seek to make a positive difference in the lives of others and improve the health of their communities. Overall employment in healthcare occupations is projected to grow 13 percent from 2021 to 2031, much faster than the average for all occupations; and this increase is expected to result in about 2 million new jobs over the decade, according to the Bureau of Labor Statistics. Today, Renown Health leaders announced they are accepting employment applications for individuals 16 years old to work in entry-level, non-clinical roles; formerly teens needed to be 18 years or older to apply for employment at Nevada’s largest not-for-profit health network. “Many of us who work today as physicians, nurses and key members of the healthcare team, started out as teenagers working or volunteering in our local hospitals,” says Brian Erling, MD, MBA, President & CEO, Renown Health. “Supporting local teens with their first jobs in healthcare, and providing support for life-long careers, helps build the workforce of the future. We are excited to welcome the next generation of Renown employees as they partner with us to care for our community and Fight the Good Fight.” “For more than 160 years, the foundation of our success has been to hire the brightest and most compassionate people,” says Brittany Brown, MBA, Director of Recruitment. High school students curious about a career in healthcare are encouraged to apply to one of the many entry-level, non-clinical positions available now at Renown Health. All entry-level positions offer flexible schedules to account for school schedules. Named Ragan’s “Top Places to Work for 2022,” Renown Health fosters a caring culture of values that include caring, integrity, collaboration and excellence. Renown was awarded for championing their workforce and providing guidance, initiatives and resources that promote a diverse, equitable and inclusive workplace, offering ample room for professional growth and providing effective communication that keeps employees engaged and informed. “Renown Health is rising to the occasion by expanding employment opportunities for high school students,” said Ms. Brown. “We hope to help teens develop career skills that will serve them today, and for a successful future.” The decision to lower Renown’s minimum employment age to 16 was rooted in the health system’s desire to support students in their long-term career goals and foster their interest in healthcare. Renown’s expert recruiters are poised to welcome teen applicants and be a resource for them throughout the hiring process. Along with offering education and career growth opportunities, Renown has extensive employee benefits available to full time and part time employees. Open part-time and per diem positions available for students who meet the new minimum age requirement of include, but are not limited to: Patient Access Representatives Patient Safety Assistants Patient Transporters Dishwashers Food Service Workers Housekeepers Renown Health also recognizes the value of experienced workers and believes in equal opportunities for all. Part-time, full-time and flexible positions are also available for people 55+ and retirees. Individuals may apply directly at renown.org/careers. Renown Health ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. For more information, see our non-discrimination policy at renown.org. About Renown Health Renown Health is the region’s largest not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®.

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    • Friday, Feb 19, 2021

    Take a Tour of the New Panda Cares Center at Renown Children's Hospital

    Begin a new year on the traditional lunisolar Chinese calendar and help support Panda Express® locations - including the new Panda Cares® Center of Hope that has opened to serve pediatric patients and families throughout northern Nevada. This Lunar New Year, you can join local child, Emmalee Sutton, the Renown Health Foundation and Panda Express® through its philanthropic arm, Panda Cares® , to help children and their families receiving care at Renown Children’s Hospital. El sábado, 20 de febrero, los miembros de la comunidad pueden apoyar a los pacientes más jóvenes de Renown haciendo un pedido en línea en una ubicación de Panda Express® cercana utilizando el código 902354. Renown Children’s Hospital recibirá el 28 % de las ganancias de los pedidos en línea realizados con ese código. Ese mismo día, los colaboradores también pueden visitar la ubicación de Panda Express en Plumb Lane, Reno, donde donarán el 20 % de la recaudación en persona al Renown Children’s Hospital. (Presente este folleto en el momento de la compra).  Los clientes de Panda Express® y sus asociados en el norte de Nevada y el noreste de California han recaudado casi $500,000 para el Renown Children’s Hospital desde 2007. En 2020, se recaudaron más de $138,000 para el Panda Cares® Center of Hope en el Renown Children’s Specialty Center, que abrió sus puertas en el Renown Children’s Hospital ubicado dentro del Renown Regional Medical Center en 1155 Mill St. en Reno, Nevada. El Panda Cares® Center of Hope no solo brinda atención a niños, sino que también brinda apoyo integral a toda la familia. Similarly, it creates an environment that reduces stress, promotes healing, and provides a superior patient and family experience. “The Panda Cares® Center of Hope at Renown Children’s Hospital is special because it upholds Panda Express® ’ mission and values of being proactive, having respect for each other, learning and growing, and giving time and resources back to the community. The Center also supports each child’s well-being, including their physical, emotional, mental and spiritual needs,” says Tony Slonim, MD, DrPH, Renown’s President and CEO. “We are grateful for our partnership with the team at Panda Express® , who are as passionate as we are about children’s health, and helping us provide exceptional care for children.” “The Panda Cares® Center of Hope at Renown is the first-ever in northern Nevada, and we are excited to be able to provide the highest level of care for children and teenagers in northern Nevada who have chronic health conditions. Specifically, we offer ongoing treatment, health management, and age-appropriate specialty medical services including; pediatric nephrology, pediatric endocrinology, pediatric neurology, pediatric pulmonary, pediatric infectious diseases, medical genetics and adolescent medicine- all in one beautiful, new, convenient, family-friendly facility,” says Max Coppes, M.D., Ph. D., MBA, Nell J. Redfield Chair of Pediatrics at the University of Nevada School of Medicine and pediatrician-in-chief at Renown Children's Hospital.  A Partnership for Health & Education of Underserved Youth “This partnership allows Renown Children’s Hospital to continue to strengthen regional services and increase Panda’s visibility within our growing community,” says Lawrence Duncan - VP & Administrator for Renown Women & Children’s Hospital & Administrator the Institute for Cancer. “El año pasado, 21,930 niños enfermos recibieron atención en Renown Children’s Hospital. To date, Panda Express® has provided us significant financial support to assist us as a charitable, non-profit organization in providing health and healthcare to every child, regardless of illness, injury, insurance, or ability to pay.” “Renown Health Foundation appreciates Panda Cares® ’ generosity year after year, and the unwavering support of our community to make the Panda Cares® Center of Hope and Saturday’s fundraiser a success,” said Kiemmy Thai, MBA, Foundation Manager of the Children's Hospital at Renown. “Our hope is that you and your family can enjoy a nice meal from Panda Express® together, knowing your contribution makes it possible for pediatric champions like Emmalee to continue receiving the best care close to home.” The Panda Cares® Center of Hope has already helped hundreds of local pediatric patients and their families feel more comfortable and relaxed while being cared for in the hospital. Watch Renown Children’s Hospital and Children’s Miracle Network Hospitals’ newest Champion Child Ambassador, Emmalee Sutton, tour you through this new, fun and family-friendly health care environment.  “We are very fortunate to have such generous partners like the people behind Panda Express® who want to help our patients and their families, as well as our pediatric care teams,” said Dr. Sonia Budhecha, pediatric pulmonologist at Renown Children’s Specialty Care Center. “This Center has helped many young patients, and their parents, feel more comfortable along their healing journey, contributing to an even more positive experience here at Renown Children’s Hospital.” For more opportunities to support pediatric patients in our area, please visit renown.childrensmiraclenetworkhospitals.org/.   About Renown Children’s Hospital Renown Children’s Hospital is the only dedicated children’s hospital in northern Nevada, and offers a variety of programs and services designed specifically to care for the community's families. It has the region’s only Children’s ER and Pediatric ICU. Renown Children’s Hospital is the only hospital affiliated with Children’s Miracle Network Hospitals (CMNH) in the region and local CMN Hospitals' programs and events directly benefit children in the Truckee Meadows. It is also the only hospital in the region affiliated with CHA (Children’s Hospital Association). For more information, visit renown.org/children. Acerca de Panda Express® Con la misión de inspirar una vida mejor, Panda Express, una compañía pionera chino-estadounidense, es el mayor concepto gastronómico asiático de Estados Unidos. De propiedad familiar y operada desde 1983 por los cofundadores y codirectores ejecutivos Andrew y Peggy Cherng, Panda Express es conocida por crear una amplia variedad de recetas pioneras en la industria, que incluye su exitoso Original Orange Chicken® y el galardonado Honey Walnut Shrimp, que han definido la categoría de la auténtica cocina chino-estadounidense. Each dish at Panda Express, including the Wok Smart® selections, is thoughtfully crafted with quality ingredients and inspired by bold Chinese flavors and culinary principles. La marca de restaurante tiene más de 2,000 ubicaciones en todo los EE. UU. y ha introducido la opción chino-estadounidense en más de diez países internacionales. Impulsada por esta familia global de asociados, Panda Cares, la rama filantrópica de la organización, ha recaudado más de $212 millones e innumerables horas de voluntariado para mejorar la salud y la educación de más de 12 millones de jóvenes, así como para apoyar a las comunidades necesitadas desde 1999. Para obtener más información, visite pandaexpress.com o encuéntrenos en Facebook, Twitter o Instagram. Acerca de Children’s Miracle Network Hospitals Children’s Miracle Network Hospitals® recolecta fondos y crea conciencia para 170 hospitales miembros que brindan 32 millones de tratamientos cada año a niños en todos los EE. UU. y Canadá. Donations stay local to fund critical treatments and healthcare services, pediatric medical equipment and charitable care. Desde 1983, Children’s Miracle Network Hospitals ha recaudado más de $7 mil millones, mayormente $1 por vez a través del ícono del globo milagroso de la organización. Its various fundraising partners and programs support the nonprofit's mission to save and improve the lives of as many children as possible. Find out why children's hospitals need community support, and learn about your member hospital, at CMNHospitals.org and facebook.com/CMNHospitals.

    Leer más About Take a Tour of the New Panda Cares Center at Renown Children's Hospital

    • Lunes, 18 de enero de 2021

    Update: La creciente demanda del programa de vacunación contra la COVID-19 de Renown por parte de los mayores de 70 años excede los suministros limitados

    A fin de vacunar rápidamente a más residentes del condado de Washoe mayores de 70 años, Renown Health se ha asociado con el Distrito de Salud del Condado de Washoe para ayudar a distribuir los suministros limitados inicialmente disponibles de vacunas contra la COVID-19. Due to the unprecedented demand of local residents, Renown now has a full “waiting list” for those interested in the COVID-19 vaccine, and will be working through the list to offer appointments as they become available.  Renown continues to vaccinate physicians and its essential workforce for COVID-19, and to provide nasal swab testing for those with a lab order from their provider, for COVID-19 symptoms. Además, Renown ha ampliado su apoyo al Distrito de Salud del Condado de Washoe para satisfacer las necesidades de las personas mayores de 70 años que ahora son elegibles para recibir una vacuna contra la COVID-19. Durante el pasado fin de semana, más de 3,000 de los residentes más longevos del condado de Washoe pudieron obtener una cita y recibir su primera dosis de la vacuna contra la COVID-19 en la clínica de vacunación contra la COVID-19 al paso de Renown. Please see b-roll, photos and fly-over footage here. Eligibility is one thing; availability is another. El condado le proporcionó a Renown otras 3,000 vacunas para administrar este fin de semana. Renown publicó 3,000 citas disponibles para los inscritos en la lista de espera electrónica de MyChart y el 100 % de las citas se reservaron en una hora. “We want to help the Health District, and we are working to vaccinate as many people as possible, given our limited staffing, volunteers, space and vaccine,” says Melodie Osborn, RN, Chief Nursing & Quality Officer for Health Services. “We are glad to step in and help; and our goal is to always provide an exceptional vaccine experience. Our team and our systems are definitely feeling the pressure as we see unprecedented demand for this vaccine. We ask the public to be patient with us, and to help support us in this important work.” Scheduling limited Both the Pfizer and Moderna COVID-19 vaccines require two doses, the second administered three to four weeks after the first. Renown is working to be sure those who receive their first dose also obtain their second dose in a timely manner. Esto incluye a 7,000 médicos y trabajadores de la atención médica, y ahora incluirá a los adultos mayores vacunados con la primera dosis. La complejidad de los requisitos de dosificación de las vacunas sigue reduciendo el número de vacunas y citas disponibles. Los sistemas telefónicos y de MyChart de Renown se ven afectados por la demanda El jueves pasado, cuando Renown anunció que los mayores de 75 años podían inscribirse en la lista de espera al descargar Renown EPIC MyChart, se conectaron tantas personas que el sistema se vio sobrecargado para dar cabida a la demanda adicional. Renown ahora ha duplicado la capacidad del sistema EPIC MyChart para asegurarse de que todo fluya sin problemas. Renown Health ha sido capaz de distribuir y administrar la vacuna contra la COVID-19 a un número récord de personas en el menor tiempo posible. Gran parte de este éxito se debe al uso de EPIC MyChart, un conveniente registro médico electrónico del paciente que permite a las personas programar sus citas en línea, completar el formulario de consentimiento y tener documentación completa para el futuro. In addition, the information automatically posts to Web IZ Nevada’s Statewide Immunization Information System. Also last Thursday, older adults without cell phones, computers or someone to assist them, called Renown’s customer service phone line for assistance. So many people called the phone line that it crashed. Service has been restored, but is limited, due to the hundreds of calls coming in daily that are answered by a limited number of trained staff members. Medically-trained vaccinators needed To expand capacity and to assist in the administration of vaccines, Renown Health is seeking those who are medically trained to give vaccinations to join their team on a seasonal basis to support the health and well-being of our community. Las personas capacitadas e interesadas pueden presentar su solicitud en línea en https://careers.renown.org/ Regístrese en MyChart, que le pondrá en la lista de espera para recibir la vacuna Renown anima a cualquier persona interesada en ingresar en la lista de espera a que obtenga una cuenta de Renown MyChart si aún no lo ha hecho. Al hacerlo, se le añadirá a la lista de personas mayores de 70 años que esperan una cita para recibir la vacuna contra la COVID-19. Please do not contact a Renown doctor/health care provider at this time to schedule a vaccine appointment. Due to unprecedented demand, Renown is coordinating with local and state agencies to ensure every person has an opportunity to receive the vaccine over time.  You are advised not to receive the vaccine if: está enfermo al momento de la vacunación (fiebre, falta de aire, vómitos, diarrea o enfermedad aguda); se le ha diagnosticado COVID-19 en los últimos 14 días; recibió alguna otra vacuna en los últimos 14 días; tiene antecedentes de reacción alérgica considerable a esta vacuna o a cualquiera de sus componentes. Apoye a al equipo de Renown Renown Health, una organización benéfica sin fines de lucro, agradece profundamente el apoyo de la comunidad en estos momentos sin precedentes. Si desea donar para ayudar a Renown y que Renown ayude nuestra comunidad, visite https://www.renown.org/donations-covid19/.   About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath, Neurosciences and Robotic Surgery. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.

    Leer más About Actualización: La creciente demanda del programa de vacunación contra la COVID-19 de Renown por parte de los mayores de 70 años excede los suministros limitados

    • Miércoles, 20 de octubre de 2021

    Renown Regional Medical Center reconocido como mejor hospital en Nevada por US News & World Report

    Best hospital for patients with complex, life-threatening or rare conditions; rated highest in NV in eight specialty areas. US News & World Report publicó recientemente sus rankings de Mejores Hospitales 2021, donde ubicó al Renown Regional Medical Center en el primer puesto para el estado de Nevada. Ningún otro hospital del estado cumplió con sus estrictos estándares para el ranking de 2021. Las instituciones que componen los rankings de Mejores Hospitales de 2021-22 se seleccionan de entre un conjunto de 4,523 instalaciones, que representan a casi todos los hospitales estadounidenses que brindan atención para pacientes hospitalizados. Los hospitales se evalúan según una amplia gama de condiciones y procedimientos, incluidas 16 áreas de especialidad médica. US News & World Report evaluó 58 hospitales en Nevada. Only one, Renown Regional Medical Center in Reno, NV, met the high U.S. News standards to rank the #1 hospital in the state. We constantly strive to be among the best in the nation for quality, safety and patient experience," said Tony Slonim, MD, DrPH, FACHE, President and CEO of Renown. "This ranking confirms what the Renown Health team has always been dedicated to - providing the best patient care possible. Quality and safety are the responsibility of every employee and physician at Renown, and we are proud that Renown Regional Medical Center has been chosen as the best in the state and among the best in the nation." "We thank the incredible physicians, nurses, employees and volunteers across our organization for their dedication to excellent patient care. We know that our patients and our community who benefit from our care are the true award winners," said Erik Olsen, FACHE, MHA, CEO of Renown Regional Medical Center. "We applaud the Renown team and our Medical Staff as being not only the best in the state, but among the best in the nation." Además, el Renown Regional Medical Center tiene una calificación “sobresaliente”, la más alta posible, en ocho procedimientos y afecciones, lo cual lo coloca entre el mejor 10 % a nivel nacional y el de mayor reconocimiento en Nevada para las siguientes áreas de especialidad: Cancer, including Colon Cancer Surgery and Lung Cancer Surgery; Cardiology & Heart Surgery, including Heart Failure; Abdominal Aortic Aneurysm Repair; Aortic Valve; Heart Bypass Surgery; Transcatheter Aortic Valve Replacement (TAVR); Heart Attack; Diabetes & Endocrinology, Diabetes; Gastroenterology & GI Surgery, including Colon Cancer Surgery Nephrology, including Kidney Failure; Neurology & Neurosurgery, including Back Surgery (Spinal Fusion), Stroke; Orthopedics, including Back Surgery (Spinal Fusion), Knee Replacement, Hip Replacement, Hip Fracture; Pulmonology & Lung Surgery, including Lung Cancer Surgery, Chronic Obstructive Pulmonary Disease (COPD) and Pneumonia. "The ability to have a positive impact on people's lives through the care we provide, investing in improving the health of our community and working in service to others, is a tremendous gift," said Sy Johnson, MBA, Chief of Staff for Renown. "To be nationally recognized as being a leader in caring for other is a tremendous honor to our entire team." In an innovative, public-private partnership, Renown Health and the University of Nevada, Reno School of Medicine recently established Nevada's first integrated health system to advance health and health care through world-class medical education, clinical research and patient care. "We are humbled by this national recognition," says Thomas Graf, MD, Chief Clinical and Quality Officer for Renown. "Our goal is to produce the greatest value by working with physician partners to deliver care of highest clinical quality. Renown has a national reputation for delivering excellent care using approaches that are creative, innovative and maximize technology, and it is exciting to see the team recognized for their extraordinary contributions across the medical center and in eight specialty areas including cancer care, cardiac care, surgery and neurosciences." El puntaje de un hospital se basa en múltiples categorías de datos, que incluyen Resultados y experiencia de los pacientes (48.2 %), Reconocimiento profesional (36.1 % del puntaje), que incluye avales de organizaciones nacionales respetadas que demuestran estándares altos, y Programas, servicios y personal clave (15.7 % del puntaje), en la atención de pacientes difíciles que exigen atención práctica y experiencia altamente especializada. Higher numbers suggest better survival odds, fewer complications and more patients treated. Los hospitales calificados como sobresalientes eran significativamente mejores que el promedio nacional. Hospital rankings are determined by an extensive data-driven analysis combining performance measures in three primary dimensions of healthcare: structure, process and outcomes. The data source for most structural measures is the American Hospital Association (AHA) Annual Survey. US News & World Report seleccionó al Renown South Meadows Medical Center como hospital n.º 1 en 2020. Renown Health has been recognized by several national organizations for excellence and quality. Awarded by the American College of Surgeons for the 30th year, Renown Regional Medical Center is northern Nevada's only designated Level II trauma center. Renown Regional ganó el premio America's 250 Best Hospitals Award™ (2021) por estar entre el mejor 5 % del país en brindar calidad clínica de forma constante. Other national recognition and accomplishments are listed below.     About Renown Health Renown Health is the region's largest not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. The organization comprises a trauma center, two acute care hospitals, a children's hospital, a rehabilitation hospital, a medical group and urgent care network, and the region's largest, locally owned, not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world's largest community-based genetic population health study, the Healthy Nevada Project®. Visite renown.org para obtener más información. About US News & World Report US News & World Report is the global leader in quality rankings that empower people to make better, more informed decisions about important issues affecting their lives. A digital news and information company focused on Education, Health, Money, Travel, Cars and News, USNews.com provides consumer advice, rankings and analysis to serve people making complex decisions throughout all stages of life. Más de 40 millones de personas visitan USNews.com cada mes para hacer averiguaciones y obtener orientación. Fundada en 1933, US News tiene su sede central en Washington, D.C.

    Leer más About Renown Regional Medical Center reconocido como mejor hospital en Nevada por US News & World Report

    • Jueves, 25 de febrero de 2021

    Un año que nunca olvidaremos: la COVID-19 en Renown Health

    A highlight of the hope and determination, including some of the most remarkable and meaningful milestones, that took place at Renown over the past year. El 25 de febrero de 2020, los líderes de Renown Health implementaron el Sistema de Comando de Incidentes Hospitalarios (Hospital Incident Command System, HICS) de Renown, que es un sistema estandarizado para organizar al personal y los recursos de respuesta y gestionar las operaciones de respuesta durante emergencias y crisis. This precautionary measure was established at Renown as the effects of the novel coronavirus devastated parts of the east coast and other hotspots around the world. While COVID-19 had yet to present itself in Washoe County at this time last year, Renown was prepared and ready for what would come next. “En Renown, nuestros equipos practican la preparación para emergencias los 365 días del año”, afirmó Tony Slonim, MD, DrPH, presidente y director ejecutivo de Renown. “We had been steadfastly watching the impact COVID-19 was having across the world and knew based on our predictive analytics that the virus would impact communities closer to home. Our team took swift action to ensure Renown remained ready and prepared. I am incredibly proud of those who played a role on this emergency and crisis response team for almost a year, for it is their dedication, hard work, and leadership that continues to guide Renown’s ability to provide outstanding care to all in our community through this ongoing pandemic. Sus esfuerzos contribuyen a un estado de Nevada más seguro y saludable para todos nosotros”. “El 2020 fue un año que nadie olvidará. For everyone- and for our healthcare workers at Renown, the year presented countless challenges and opportunities. Those of us who choose healthcare as our life’s work answer a true calling to serve others; this field requires a self-less commitment and a tireless dedication to caring for people when they are at their most vulnerable,” said Renown’s Chief of Staff, Sy Johnson. “Aplaudo a todo el equipo de HICS, así como a todos los médicos, enfermeros y héroes de la atención médica de Renown por su valor, su fuerza y perseverancia a la hora de servir a nuestros pacientes y a la comunidad durante estos momentos sin precedentes”. A continuación, se detallan los aspectos destacados de algunos de los momentos y eventos más notables que se experimentaron bajo la dirección del equipo de Comandos de Incidentes de Renown Health durante el año pasado. Estructura médica desplegable temporal fuera del Departamento de Emergencias del Renown Regional El 12 de marzo de 2020, Renown instaló un centro médico desplegable para que sirviera como centro de evaluación y detección de enfermedades respiratorias para pacientes de la sala de emergencias en el Renown Regional Medical Center. A similar tent was also set up outside the Emergency Room at South Meadows Medical Center. An additional layer of protection, this proactive measure helped to care for people with symptoms of respiratory illness, and to protect patients and staff in the Emergency Department and other areas of the hospital. Las carpas se desarmaron el 20 de enero de 2021 ya que la cantidad de casos de COVID-19 en nuestra comunidad continuó disminuyendo. (See photo here.) Alternate Care Site at Mill Street Parking Structure at Renown Regional As many communities across the nation experienced an increase in COVID-19 cases, including significant surges in hospitalized patients, Renown’s HICS team had the foresight to create an Alternate Care Site (ACS) in the Renown Regional Medical Center Mill Street Parking structure. The ACS served additional hospitalized patients and allowed caregivers to remain on campus and still have access to existing hospital infrastructure such as lab, pharmacy, imaging, food services and other critical services. This solution also supported an efficient level of care escalation and other emergent interventions as needed. Después de solo 10 días de una complicada construcción, que incluyó pisos, infraestructura eléctrica, iluminación, agua, tecnología y paredes divisorias, el ACS estuvo listo el 3 de abril de 2020 con espacio para hasta 1,400 pacientes. El 12 de noviembre de 2020, Renown inauguró el ACS para atender a más pacientes hospitalizados con diagnóstico de COVID-19 que estaban clínicamente estables o en mejoría. Healthcare workers at Renown cared for hundreds of patients in this site. A principios de enero de 2021, los pacientes restantes regresaron a sus hogares. The Site remains in place and will reopen if needed. (Alternate Care Site B-Roll.) “LOVE” se abre paso en Renown El 16 de abril de 2020, durante un momento de oscuridad e incertidumbre, Artown le prestó a Renown la escultura “LOVE”, una estructura de aluminio soldado de una tonelada, diseñada por la artista Laura Kimpton y fabricada por Jeff Schomberg. La obra iluminó la entrada principal del Regional Medical Center en Mill St. La escultura se había inaugurado anteriormente en Burning Man en 2019 El 13 de julio de 2020, gracias al apoyo del expresidente de la junta y defensor de la comunidad Blake Smith y a la Keyser Foundation, “LOVE” sigue resplandeciendo cada noche en el púrpura característico de Renown, con un brillo radiante para el disfrute de los pacientes, empleados, visitantes y transeúntes. Throughout the pandemic, this sculpture has served as a source of inspiration, hope and positivity for our community. (LOVE sign B-Roll.) Evolving in an Ever-Changing World: Long-Term Remote Work for Renown Employees The COVID-19 pandemic pushed healthcare leaders throughout the world to determine how best to provide care in this ever-changing environment. Leaders in Renown’s Human Resources department evaluated the thoughts and opinions of employees working remotely throughout Renown Health. Debido a los comentarios positivos de los empleados, que incluyen menos tiempo de viaje, menos distracciones, un mejor equilibrio entre el trabajo y la vida personal y una huella de carbono reducida, más de 700 empleados de Renown continuarán trabajando de manera remota. Renown ofrece pruebas de COVID internas El 2020 de junio, el equipo del laboratorio de Renown entró en acción para ayudar a satisfacer la creciente demanda de pruebas de COVID-19 de los residentes y negocios del condado de Washoe. Renown invirtió en ampliar la plantilla de personal y la capacidad de hacer pruebas de forma interna, lo que les permitió hacer hisopados y procesar hasta 1,000 pruebas de COVID para pacientes cada día y entregar los resultados en cuestión de horas. El director ejecutivo de Renown, el Dr. Tony Slonim, también colaboró con el grupo especial del alcalde dedicado a la COVID-19, con líderes comunitarios y religiosos locales desde el 2020 de octubre para abordar la equidad en la salud mediante pruebas gratuitas de COVID-19 para las comunidades de color. (Lab B-Roll). Renown administra las vacunas contra la COVID-19 al personal de atención médica y a los adultos mayores locales El 17 de diciembre de 2020, de acuerdo con las pautas de salud nacionales, estatales y del condado, Renown comenzó a vacunar a sus trabajadores de atención médica. Among those receiving the first vaccines were Luis Martinez, a technician on Renown’s Clinical Decision Unit who cared for patients recovering from COVID-19 in the Alternate Care Site field hospital; and many clinical leaders and partners. (Front-Line Staff Vaccination B-Roll.) Después de varias semanas de eventos exitosos de vacunación al paso para empleados y voluntarios, Renown apoyó al Distrito de Salud del Condado de Washoe y al estado en la vacunación del primer grupo de personas mayores de 70 años del condado de Washoe. Hasta la fecha, Renown ha administrado a más de 30,000 personas mayores y héroes de la atención médica las 2 dosis de la vacuna. (Community Vaccination B-Roll.) An Extraordinary Year of Service As our community experiences fewer COVID-19 hospitalizations and the vaccine is available to more individuals, Renown’s steadfast commitment to keeping our community safe remains the same. “We thank the community for standing by us and helping us all emerge as stronger people with hope for the future. We continue to fight the good fight,” said Dr. Slonim. “With COVID now imbedded into our daily lives, it’s remarkable to reflect on the progress we’ve made and the obstacles we’ve overcome. Estaré siempre agradecido por las medidas de precaución, la innovación y los actos de servicio y amor de nuestro dedicado equipo durante los últimos 12 meses. We hope by demonstrating our caring values and exhibiting hope and determination, we are inspiring others.”    About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Clinical institutes include: Cancer, Heart and Vascular Heath and Neurosciences. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® . Visite renown.org para obtener más información.

    Leer más About Un año que nunca olvidaremos: la COVID-19 en Renown Health

    • Seguridad
    • Empleados
    • Carreras profesionales

    Departamento destacado: Security

    “Safety is Number One,” isn’t just a saying – it's a fact of life, especially at Renown Health. The safety of all patients, visitors, staff and volunteers is always the top priority, and our Security Department takes that commitment seriously. This team is devoted in their efforts to provide a safe environment for all, building cooperative and proactive security processes leveraging crime prevention techniques and state-of-the-art technology. Renown Security sets the safety and well-being bar high, and they continually exceed that standard day in, day out at all of our hospitals and urgent care, primary care and lab locations.  Specially Trained, Continually Present  Our Security Department isn’t staffed with your run-of-the-mill Security Officers; these team members surpass security and safety expectations. Think city and state police-level standards. You read that right – many of Renown’s Security Officers come from Nevada Highway Patrol, the Washoe County and Carson City Sheriff’s Offices, the state probation and parole board and more.   This team fosters specialized training in a collaborative environment. Every member of the security team has extensive training in compassion, empathy and de-escalation techniques to provide the highest levels of safety and security. They implement this training in all their daily duties, whether they are saying a simple ‘hello’ to a patient passing by or preventing harm to a staff member.  Before their shift begins, the team meets to debrief meeting to discuss major incidents that occurred on the previous shift. These meetings ensure the next shift is aware of situations to be on special alert for and individuals to look out for. After, the team members head off to their assignments.  “The day could be as mellow as greeting someone at the welcome table, or it could be as chaotic as de-escalating someone in distress,” said Emmanuel Fernandez-Orozco, Supervisor of Security at Renown Regional. “Regardless of the day, every experience is rewarding in its own way. The only thing that is promised is that every day will be different.”  While every Security Officer has varying experiences, one aspect of their job always stays the same: they are always on alert for any potential safety issue. Even on the “slowest” days, it is important for this team to stay vigilant in order to mitigate any potential risks. There are several security programs that the team uses to keep everyone at Renown safe and secure: Renown's security operations center team (also known as dispatch) monitors all cameras in real time, with security officers patrolling parking areas 24/7.   Security escorts are always available for any employee, patient or guest at every Renown location. Security Officers can escort anyone to their designated site, check surroundings for danger and monitor the person until they safely leave for their next destination.     Rescue officers are available for any Renown location where an employee feels unsafe.  Security maintains a strong relationship with the Reno Police Department (RPD) and assists with reporting and providing information that aids RPD in pursuing and deterring criminal activity.  “In security, we are a counselor, teacher and rule enforcement officer, all rolled into one,” said Bob Stone, Supervisor of Security for Renown Health. Talk about master multitaskers!  Protection is only one part of the job. Through positive and meaningful interactions with guests, patients, community and staff, regardless of where they are posted, the Security Department continually helps Renown achieve its mission of making a difference for the people they serve.  Devoted Dispatch Speaking of multitasking, no one does this better than the Security Dispatch Center. Security Dispatchers are the “eagle eyes in the sky” at Renown, keeping a close watch on everything that happens within every Renown location, as well as REMSA (including Care Flight). From overlooking the many cameras around campus and administering codes over the PA system to manning the radio and phones to ensure Security Officers are dispatched quickly, our dispatch team helps ensure every safety or security issue at Renown is immediately addressed.  When a call comes in, dispatchers like Jessica Fernandez, Security Dispatcher for Renown Health, go through a quick discovery process (sometimes in seconds) to figure out the details of the situation or code and what level of security is needed to assess and de-escalate.   According to Jessica, the ability to prioritize is something she values in her work. “80 percent of our duties are on the phone and the radios, and we are skilled in prioritizing concerns based on the sheer volume of calls we get,” she said.  Jessica and her teammates are proud of the outcomes from their calls. Their attentiveness to every nook and cranny at Renown and their quick response times to make them not only a valued partner to the Security Department but also a necessity to our health system.  Your In-House De-Escalation Experts  Being in a hospital environment is undoubtedly stressful for any patient, and many factors can increase these emotions. The Security Department takes these feelings seriously and never hesitates to take appropriate action to ensure the safety of everyone at Renown. With the unfortunate rise of violence against healthcare workers, especially amid the pandemic, our first-rate security team has been crucial in countering violence with specialized de-escalation techniques.  The key to de-escalating, according to the Security Department, is to put yourself in the shoes of whoever you are working with. As stated by Bob Stone, the team approaches each situation by asking themselves: How would I want to be treated if I was in the same circumstance?  “Being empathetic to their situation and listening to what is going on in their lives is key to re-directing them accordingly,” said Bob. “Applying real-life experience to similar circumstances can make them feel like they are not alone. Educating people on hospital policies can also help them reduce their anxieties and solve the problems.”   Jhorddy Lopez, Security Officer at Renown Regional, approaches each situation with the mindset of knowing that each person’s reactions are different. “Different techniques need to be implemented every time,” said Jhorddy. “You have to use your best judgment call.”  Quick and effective judgment calls are a task that the Security Department has conquered. Rosie Garcia, Security Officer at Renown Regional, knows that using your best judgment means getting both sides of the story. “Whenever I need to step in and de-escalate a situation, I first speak with whoever is attending to the patient and gather information,” said Rosie. “Then, I always get the patient’s side as well. I want to understand how they’re feeling, so both the staff member and the patient can meet in the middle and come up with a collaborative solution.”  An example of the heroism and advanced de-escalation displayed by our Security Officers takes us back to last spring. In the middle of the night, a Care Flight helicopter transporting a patient and their family was about to touch down on the landing pad outside of Renown Regional. Right as the helicopter was about to land, an individual jumped over the safety barricade and onto the landing pad. Alexander Pico, a former Security Officer Lead at Renown Regional (who recently joined the Carson City Sheriff’s Department) immediately communicated with the individual to leave the area. The individual then went under the rear blade, which is the most dangerous part of the helicopter. Knowing that he had to risk his own life at this point to save another, Alexander ran around the back of the helicopter and tackled the individual, preventing catastrophic injury or even death. Steve Perkins now uses this example of a swift judgment call, which was captured on dispatch cameras, as training material for new staff.  Exceptional character, compassion and emotional intelligence are the attributes that every member of the Security Department holds. As noted by Steve Perkins, these attributes “allow for a quick assessment of each situation in order to de-escalate and move towards the best possible solution."  Securing the Job  The Security Department at Renown is actively hiring caring, dedicated team members who are ready to jump in and perform exceptional high-risk healthcare security services for our health system.  “We seek people with the right combination of ability and demeanor,” said Steve Perkins. "The training and skills development we provide result in a high caliber of success.”  Every team member in the Security Department is passionate about the same thing: helping others. And in a healthcare environment, this is important.  “Working a healthcare security job is far different than working any other security job,” said Jhorddy Lopez. “At a hospital, you get the chance to interact with people one-on-one. I get to experience the feeling of, ‘I can make a difference in this person’s life.’”  Any interaction can change the course of a person’s day, and the Security Department embraces this fact. “I really do love helping people so much, whether it be an elderly patient who needs help with their wheelchair or a situation where I need to step in and de-escalate,” said Rosie Garcia.   In order to succeed in this fast-paced department, being a collaborative team member is crucial. “A good coworker is a team player – someone that loves to work in a team atmosphere,” said Emmanuel Fernandez-Orozco.  Jhorddy Lopez reiterates this, adding that “communication and trust are also extremely important. Everyone has to have great communication skills and have each other’s backs.” For people like Bob Stone, having a special connection to Renown inspires him to serve. As someone who experienced two life-saving hospital stays here, he is proud to give back to the organization that gave so much to him. “It was only natural to return to a facility I was familiar with my entire life,” said Bob. “After serving as a paramedic and transporting patients into Renown from Plumas County, I knew I was not done giving back to the community. Renown was the place to do exactly that.”  All Genders Welcome  A common misconception about the security field is that it is strictly a “man’s job.” In Renown’s Security Department, that couldn’t be further from the truth.   As a female Security Officer, Rosie Garcia is a prime example of proving that idea wrong. As a master patroller and de-escalation expert, she ensures everything is running smoothly and that everyone feels safe at all times.  “When I first started here, I knew right away that nobody that works here is biased,” said Rosie. “Everyone is equal, and I am treated as an equal in this department. I know I can do the job as well as any man."  Both Rosie and her counterparts in the Security Department firmly believe that this line of work is for everyone, and they continually lift each other up and support one another.  “No matter your gender, as long as you have confidence and integrity, you will do well,” adds Rosie.  The Bottom Line If you are passionate about creating a secure environment to ensure patients get the care they deserve and employees receive the safety they merit, the Security Department is your team to join.  “I come into work with pride,” said Jhorddy Lopez. “Knowing that I can change someone’s life – that makes me proud to work here.”  “You’re in good hands with us,” closes Steve Perkins.

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    Departamento destacado: Child Life

    March is National Child Life Month. Join us in recognizing our Child Life team at Renown Health!  The hospital environment can be a daunting and confusing place for a child. Whether they are admitted to the hospital themselves or have a family member who is currently undergoing treatment, they undoubtedly bring along a lot of overwhelming questions and concerns.  No one would be better to guide them through the process than the Child Life department at Renown Health. Our devoted Child Life Specialists and Child Life Assistants dedicate themselves to helping our youngest patients and children of relatives in the hospital cope with their anxieties and fears. With the smiling faces of the Child Life team on their side, children at Renown have a sense of solace while they are in the hospital with a team to cheer them on every step of the way.  Offering a Hand to Hold  From the first moment of a child’s visit to Renown, they are never alone. The Child Life team, which is made up of three specialists and two assistants, is here to provide a helping hand throughout the entire hospital process, explaining each test, procedure and process every step of the way and creating the best possible plan for each patient – all while fostering and maintaining a safe and supportive environment.  “We are specifically trained to help patients and families throughout their healthcare experiences,” said Amanda Cleary, MS, CCLS, Child Life Specialist. “This looks different for every family. We are trained to tailor our services to meet individual family and cultural needs based on our assessment.”  “It does not take long for a Child Life Specialist to create a safe relationship with a pediatric patient,” added Angie McEvers, CCLS, CFLE, Child Life Specialist. “The Child Life department can help any care team do their job by redirecting a child’s focus and distracting them from painful interventions, and this is a win-win for both the patient and the care team.”  This team’s primary goal is to make talking to doctors and undergoing tests a little less intimidating for our youngest patients. Interaction is a crucial part of a child’s healthcare journey. Our Child Life Specialists are masters at procedure preparation, surgery preparation, trauma support and diagnosis education while meeting each child where they are at developmentally.  “A day in the life of a Child Life Specialist is never the same, and every child is different,” said Jennifer Nunzir, CCLS, Child Life Specialist. “To make sure patient care is possible, I make sure I am here mentally for the patients and families. I am ready with a smile to greet them and try to make them comfortable from the start. We are always present to support a patient and family with a new diagnosis, talk to children when there has been a tragic accident, make memories for families and giving children a distraction from tests and procedures.”  “One of the biggest benefits to our job is our ability to provide emotional support and communicate with families in a way that makes them feel seen and heard,” added Amanda Cleary. “We listen to the family’s past medical experiences and work on building rapport by building those connections. When you get a child to open up, you see who they are as an individual, and we build from there.”  The efforts of the Child Life team go beyond helping children with coping skills. They also jump in with activities to keep kids of all ages engaged – from arts and crafts to pet therapy.  “Bringing children smiles through play and giving them fun things to do – whether it’s watching a movie, playing a game, doing an art project, going for a wagon ride or taking them to the Children’s Healing Garden – makes me feel I am making a difference,” said Jennifer Nunzir. “If I can get the child and family to at least smile or laugh, I feel I have already eased some fear and anxiety. It truly is the best feeling to get them smiling and laughing.”  “Through play, conversation, distraction or relaxation techniques, patients cope better, and families are calmer,” added Angie McEvers.  Teaching Every Step of the Way  Education is a crucial aspect in this department. Each Child Life team member works closely with their patient’s care teams to break down “doctor speak” with age-appropriate explanations.   “Children come into the hospital for all sorts of reasons, from a broken bone to cancer; our background in child development and psychology helps us collaborate with the patients’ providers and explaining what each part of the care journey is depending on a child’s developmental level,” said Amanda Cleary. “For example, we can explain what a brain tumor is with playdough and help a child with a new diabetes diagnosis understand what it means to balance sugars using play food. It's all about providing family-centered support so that they feel more in control. I can’t tell you how many times I’ve seen parents’ eyes light up when the kids play. They are all coping, learning and growing together.”  To Help with the Happy and the Sad  When healthcare journeys don’t go as planned, support from care teams is crucial for families facing grief or loss. The Child Life Specialists are one of the first on the scene to provide support for children and their families, providing education on how to talk to children about death and helping families preserve the memories of their loved ones for years to come.  “One of the most difficult things we do is provide bereavement support,” said Angie McEvers. “Not only do we provide support for families of pediatric patients but also adult patients who have children. Our team takes the time to help families with memory making with handprints, journals, books, the list goes on. No one should have to go through this process alone, and we make sure that doesn’t happen.”  Above all else, the Child Life team are here, first and foremost, for the patients and their families. They are the drive that keeps them going – and helps them reinvigorate that passion for their work every day.  “I have met some of the most amazing children and families, and they definitely are what keep me here at Renown,” said Jennifer Nunzir.  The Road to Child Life  The journey to becoming a Child Life Specialist looks different for every team member, and many of them discovered the field while pursuing careers in other healthcare areas. Beyond their passion for children and families – and their Certified Child Life Specialist credential – our Child Life team members are also highly educated in the fields of human development, nursing and psychology, knowledge that benefits them greatly in their career.  Amanda Cleary had the unique experience of pursuing a Child Life career at Children’s Hospital of Los Angeles before she arrived at Renown last year, implementing her knowledge from her bachelor’s degree in human development and family studies into a clinical child life internship and a robust career in Child Life.  “While at Penn State, I learned about the Child Life career path through the Children’s Miracle Network Dance Marathon,” said Amanda. “I knew that this was the path I wanted to take. I did a 600-hour internship, and from there I was hired at Children’s Hospital of Los Angeles, where I stayed for 11 years. As a lifelong learner, I knew I wanted to pursue more – so I achieved my master’s degree online in child life leadership and advocacy at the Erickson Institute in Chicago, and what I learned in that program continues to serve me well in my career at Renown.”  Other Child Life Specialists, like Angie McEvers and Jennifer Nunzir, had already been with Renown for several years in other departments and built up a wealth of healthcare knowledge before discovering their passion for the mission of Renown’s Child Life program.  “I have been here for 23 years; I always knew I wanted to work with children in the hospital because I love kids, and although I originally wanted to be a nurse, I realized that I actually wanted to be on the other side of helping,” said Jennifer. “At the time, I didn’t know there was a job like the Child Life Specialist out there, and I feel so lucky to have found this career. Over the years, as Reno has grown, so has our program, which is very exciting. I knew Renown would be the place where I could grow as well."  “This year is my 24th year with Renown,” added Angie. “Before I worked here, I was an Advanced EMT/Firefighter while pursuing my nursing degree. In working with the medical team from Children's Hospital of Oakland in pediatric hematology/oncology, I was able to see first-hand the benefit of Child Life. I was driven to finish my human development degree and passed my certification testing, and ever since then, I’ve been with Pediatrics, PICU and the Children’s ER.”   We could not have said it better ourselves – this is a field that is constantly evolving and progressing, and while not everyone is familiar with it, our Child Life Specialists are ready to change that narrative.  “There is a lot of opportunity here to continue to grow the Child Life program,” said Amanda. “Not all hospitals have a Child Life program, but we are lucky that Renown does. Any aspiring Child Life Specialist should consider coming here, as it has been a great experience. It is a familial feeling here, and I definitely feel like I am in the right place.”  There is Strength in Numbers  It takes a village to serve the emotional needs of the many children and families that walk through the doors of Renown Children’s Hospital, and our Child Life Specialists are considered some of the key leaders of that village.   The outpouring of support for our Child Life program is astonishing. Not only have our patients and employees made generous donations, but members of the greater Reno-Sparks community are always there ensure kids in the hospital can be kids. The Nevada Wolf Pack, SCHEELS, Great Reno Balloon Race and Atlantis Casino are just a few of the many generous organizations that have donated both toys and time to our youngest patients.  To support any child dealing with a serious illness, especially cancer, Beads of Courage steps in to help children “visually record, tell and own their stories of courage” using beads as a symbol. Representatives from Beads of Courage volunteer their time to help our youngest patients keep track of their valiant fight against their illness, adding a bead to their necklaces after every step in their care journey.  “We rely on our generous community and donations that come in, and we see a lot during the holiday season – we definitely can benefit from this year-round,” said Amanda.  The donations allow the Child Life team to expand their play, coping and distraction opportunities for patients and families, allowing them to reach more children within their small, mighty and growing team of five.   “Our goal as a team is to work with as many pediatric patients and children of relatives seeking treatment as possible, so the opportunity to grow our team would be awesome,” said Amanda.  And grow they will! The team recently welcomed two dedicated Child Life Assistants, Marissa Arriaga and Sydnee Patterson, during Child Life Month. These team members work alongside the Child Life Specialists to help provide opportunities for developmental play, both in the playroom and at the bedside. Marissa and Sydnee ensure that the kids can still be kids, even while they are in the hospital.  Additionally, the Child Life department is currently hiring more Child Life Specialists. If this line of work speaks to you or someone you care about, they are strongly encouraged to apply, because in the end:  "We do it all for the kids,” closes Jennifer Nunzir.

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