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Virtual Visits

Mother talking with doctor on laptop during virtual visit.

Ways to Schedule Your Virtual Visit

Renown providers offer virtual visits for some appointment types, including primary care, specialty care, and urgent care – allowing you to see your provider from the comfort of your home. Plan specific copays may apply to virtual visits, please refer to your Evidence of Coverage.

Urgent Care

Login to MyChart to schedule a virtual urgent care visit. Click on the "Talk to a doctor" video icon within the MyChart portal to get started!

Providers are available via video chat during the specified times:

Monday through Friday: 9 a.m. to 6 p.m.
Saturday and Sunday: 10 a.m. to 4 p.m.

Primary and Specialty Care

Please call 775-982-5000 to request a visit with your provider.

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Pediatric Care

Many pediatric appointments are also available through virtual visits.

Please call 775-982-5000 to request a visit with your child’s established provider.

You will also need to activate MyChart Proxy to access your child’s health information within MyChart. Sign in to MyChart to request this access using these instructions.

Appropriate for Virtual Urgent Care

Common cold and cough symptoms
Muscular, tendon or joint pains not caused by injury
Allergy or sinus symptoms
Pink eye (no trauma or something in the eye)
Urinary discomfort
Diarrhea without vomiting
Rashes or skin sores
Backache
Nail problems
Screening examination for sexually transmitted illness (without symptoms)
Medication refills (not controlled substances)

Not Appropriate for Virtual Visits

Shortness of breath
Chest pain
Abdominal pain
Numbness or weakness of any location that is new
Traumatic injuries (including eye)
Severe pain of any other location
Dizziness or confusion
Bleeding from any location
High fever (any age)
Persistent vomiting
Loss of vision
Ear pain
Substance abuse or psychiatric problems

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