Supervisor of Surgical Scheduling Operations

Purpose:

The Supervisor of Physician Scheduling provides daily operational leadership, training, and hands-on support for physician scheduling coordinators supporting surgical specialties. This working supervisor ensures scheduling processes are consistent, accurate, and efficient across specialties, with specific accountability for OR utilization support, block time coordination, provider template management, case scheduling workflows, and appropriate release and use of OR time. The role serves as a key liaison between physician scheduling coordinators, providers, operational leaders, and Surgical Services to support specialty growth, provider onboarding, patient access, and effective management of OR resources.

Nature and Scope

This position supervises physician scheduling coordinators and performs scheduling work as needed to support daily operations, PTO coverage, high-volume areas, vacancies, provider onboarding, and growing surgical specialties. The supervisor establishes standard work, trains and coaches staff, monitors scheduling performance, and promotes consistent use of scheduling workflows, provider templates, block time, and OR resources. The role works closely with Surgical Services and operational leaders to identify trends, resolve scheduling barriers, support appropriate OR utilization, and ensure physician scheduling resources are aligned with department needs.Operational Supervision and Team SupportSupervises the daily work of physician scheduling coordinators, including work assignment, prioritization, performance follow-up, service expectations, and issue resolution.Maintains working knowledge of physician scheduling coordinator responsibilities and performs scheduling duties as needed to support PTO coverage, vacancies, high-volume areas, and specialty-specific operational needs.OR Utilization and Surgical Scheduling CoordinationMonitors OR utilization practices, surgical block time, released lines, provider templates, case scheduling accuracy, and available OR time to support efficient use of surgical resources.Partners with Surgical Services, operational leaders, managers, directors, and providers to identify scheduling barriers, evaluate specialty growth needs, and support appropriate management of OR resources.Supports new provider onboarding by assisting with provider templates, block time requests, scheduling workflows, specialty-specific needs, and communication between physician practices and Surgical Services.Training, Standard Work, and Process ImprovementDevelops and maintains training resources, standard work, competency expectations, and workflow tools to improve scheduling consistency, accuracy, productivity, and accountability across surgical specialties.Trains, coaches, and supports new and existing physician scheduling coordinators, including cross-training staff to support multiple surgical specialties and reduce variation in scheduling practices.Reviews scheduling workflows and performance trends; recommends and implements improvements to support patient access, provider satisfaction, employee engagement, and effective OR resource utilization.Reporting, Communication, and CollaborationPrepares and shares reports, trends, and operational updates related to case volumes, scheduling performance, block line needs, released time, OR utilization, training effectiveness, and specialty growth.Serves as a resource and point of escalation for physician scheduling coordinators and leaders when scheduling issues, OR access concerns, block time questions, or specialty-specific scheduling needs arise.Maintain collaborative working relationships with providers, practice leaders, operational leaders, physician scheduling coordinators, and Surgical Services to support timely, accurate, and efficient surgical scheduling operations.Leadership and Mission SupportSupports department growth and the organization's not-for-profit mission by building the scheduling infrastructure, training approach, and standard work needed to scale physician scheduling coordination in a consistent and sustainable manner.Demonstrates People First leadership by coaching staff, creating coverage solutions, supporting the team during high-volume periods, and working alongside physician scheduling coordinators to remove barriers and improve daily operations.Performs other related duties as assigned.This position does not provide patient care

Minimum Qualifications

Requirements - Required and/or Preferred

Disclaimer

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.