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Excellence in Heart Care Changes a Patient's Life
Being diagnosed with a chronic heart condition like atrial fibrillation (A-fib) can shift the course of your entire life. Embracing heart medications and lifestyle changes become your norm, and thanks to advancements in medicine and medical technology, managing the condition can bring you to a new sense of normalcy. But what if a different option was possible – one that would make medications and activity limits a thing of the past? This became the reality for Renown Health patient Richard Preyer after receiving a hybrid catheter ablation. Thanks to the vigilant surgical care of Shining Sun, MD, a cardiologist at the Renown Institute for Heart & Vascular Health, and his compassionate team, Richard has a new lease on life. Minimally Invasive with Maximal Results An A-fib patient since 2010 who had been living with an unfinished ablation, the 59-year-old Carson City resident turned to the internet to look for alternate solutions. He had heard that the Renown Institute for Heart & Vascular Health was a top-tier location for cardiovascular care. “I changed health insurance plans through Nevada Health Link to ensure I could see a Renown cardiologist,” said Richard. Choosing a cardiologist was an even easier decision for Richard. Dr. Sun’s introductory Find a Doctor video on Renown’s YouTube channel, where he displayed his expertise and determination, was more than enough for Richard to choose him as his cardiac care leader. At his first visit, Dr. Sun reviewed Richard’s records, and noted his prior unfinished ablation. The nine-hour procedure had been performed several years ago. With the enhanced technologies at Dr. Sun's disposal, Richard was excited at the thought of his life potentially being changed for good – with a minimally-invasive solution. Dr. Sun collaborated closely with Richard’s previous and current care teams – including a surgeon who performed a maze operation on him right before his surgery at Renown, to ensure his hybrid ablation was tailored uniquely to him. “Dr. Sun is clearly a very powerful cardiologist with many connections, and the coordination between his team and my other doctors was great,” said Richard. After working on the exterior of the heart in the first phase of the surgery and the interior of the heart during the second phase, Richard’s hybrid ablation was successful, completing the unfinished portion of his previous ablation. “Fixing A-fib can take one to three ablations, and sometimes it never holds,” said Richard. “That is one of the largest reasons why I am so thankful for this procedure and how it ended up.” Life After A-fib Now comes the long, arduous healing process, right? Not for Richard. With only eight incisions (four on each side of his chest), he was able to remove his bandages after two days, and he healed completely in one week. “I was even back to taking three-mile walks within a week of my operation,” said Richard. No more blood thinners. No more activity limits. And most importantly for Richard, no more heart-stabilizing medications that came with side effects he didn’t enjoy. He attributes his enhanced life to Dr. Sun and his team. “I highly recommend Dr. Sun and everyone that works with him,” he said. “Everyone in the group, from the nurses and anesthesiologists going above-and-beyond to the schedulers who helped me navigate the appointment process, made me have a lot of confidence. Their calm demeanors made so much difference.” Today, Richard now enjoys elongated walks in the northern Nevada outdoors, exotic vacations with his wife and, as he describes, “feeling like I’m in my 40’s again.” Learn more about the region's leader in cardiac health, heart and vascular care here.
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Media Advisory - Video & Photo Opportunity
Renown Health Adds Proactive Level of Protection to Address COVID-19 Deployable Medical Structure at Renown Regional Erected as Precautionary Measure WHAT: As we continue our planning and preparation for the impact of COVID-19, Renown Health now has an alternate care site – a deployable medical facility to serve as an additional respiratory illness evaluation and screening center for Emergency Room patients at Renown Regional. Media is invited to tour the tent before it opens and learn more about how Renown Health physicians and staff are prepared to ensure the safety of patients, staff and our community. It’s important to note there are no confirmed COVID-19 cases at Renown at this time. This deployable medical structure is simply a precautionary measure and adds a proactive level of protection if needed because Renown is committed to doing everything possible to protect patients, staff and community members. WHEN AND WHERE: Jueves, 12 de marzo a las 1 p.m. en el estacionamiento fuera de la Sala de Emergencias del Renown Regional Medical Center en 1155 Mill St, Reno, Nevada. All media must be escorted on hospital property. Mill Street Parking is most convenient. WHY: Due to increasing levels of respiratory illness in our community, as a way to manage influx and limit the exposure between individuals suspected of having respiratory illness and patients and care providers in other areas of the hospital, Renown Health worked with the State Public Health Preparedness to request a deployable medical facility through the Washoe County Emergency Manager. REMSA, the Reno Fire Department and Renown staff also play an integral role in setting up the tent and getting it ready with appropriate supplies. This proactive step to separate patients with symptoms of respiratory illness who need emergency medical care will protect patients in the Emergency Department and other areas of the hospital. Transmission of respiratory illness from patient to patient is not the only concern as healthcare workers can get sick, too. This is a precautionary step Renown is taking as a way we can further help protect patients, staff and community. El Renown Regional Medical Center es el único centro de urgencias certificado de Nivel II (2) entre Sacramento, California y Salt Lake City, Utah. We receive and care for critically-ill and injured patients from as close as our Reno-Tahoe backyard and as far away as Mammoth Lakes, CA, as well as distant rural locations across northern and central Nevada. Además, el American College of Surgeons ha vuelto a verificar exitosamente al Renown Regional Medical Center como centro de urgencias de Nivel II hasta el 11 de febrero de 2023, continuando así 30 años de certificación. Renown Regional Medical Center has also been awarded the The Joint Commission’s Gold Seal of Approval® for Hospital Accreditation based on compliance with hospital standards related to emergency management, environment of care, infection prevention and control, leadership and medication management. Renown’s Roseview, Sierra and Cardiac Intensive Care Units have each been awarded a Beacon Award of Excellence from the American Association of Critical Care Nurses (AACN) based on patient outcomes that exceed national benchmarks. Renown has the only intensive care units awarded this distinction in Nevada. WHAT TO DO IF YOU ARE EXPERIENCING RESPIRATORY OR INFLUENZA-LIKE ILLNESS OR POSSIBLE SYMPTOMS OF COVID-19: Renown is encouraging people to use online tools first, such as virtual visits covered by many insurance companies, including Teladoc, for those insured by Renown’s health plan, Hometown Health. Los pacientes del Renown Medical Group también pueden llamar a la Línea de detección de enfermedades respiratorias, que es gratuita y está disponible 24/7 al 775-982-5000 Para obtener información actualizada sobre el abordaje de Renown para mantener la seguridad de nuestra comunidad, visite el sitio web en https://www.renown.org/covid-19/. About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de más de 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. Visite renown.org para obtener más información.
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Renown solicita mascarillas hechas a mano para los visitantes del hospital
Need Also Exists for Handmade Gowns and Surgical Caps Renown caregivers are grateful for the community’s love and enthusiasm for sewing masks, gowns and surgical caps. We continue to need these items and appreciate your support. Masks for Patient Visitors: We are requesting that community members sew masks for loved ones visiting patients at Renown Regional Medical Center and Renown South Meadows Medical Center. All patterns and cotton or cotton-blends are welcome. Isolation Gowns: For community crafted isolation gowns, please use the Renown-approved pattern and instructions. Bouffant (Surgical Caps): The pattern we are using for community-crafted Bouffants is available here. Las donaciones se reciben en nuestra entrada para vehículos, que está abierta de lunes a viernes, de 9 a.m. a 5 p.m., y se encuentra en el área del estacionamiento de Tahoe Tower en el Renown Regional Medical Center. All handcrafted masks, gowns and surgical caps will be laundered and sanitized before being distributed. We are so grateful for our community’s support during these unprecedented times. Para abordar las numerosas y generosas ofertas de ayuda, hemos compilado esta información; esperamos que le resulte útil. https://www.renown.org/donations-covid-19/. ### About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de más de 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. Para obtener más información, visite renown.org.
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abordaje de la igualdad en la salud para las comunidades de color
Area Church Pastors, the City of Reno, the City of Sparks, the Washoe County School District, REMSA and Renown will be available to discuss the impact of COVID-19 on communities of color, and how they have joined together to provide free COVID-19 testing to area residents. DE QUÉ SE TRATA Los medios de comunicación están invitados a entrevistar a los líderes de la comunidad para saber cómo nos unimos para hacer frente a las disparidades en la salud y promover la igualdad en el acceso y la prestación de la atención médica. El primer proyecto para apoyar a nuestra comunidad y abordar la equidad en materia de salud es asociarnos con los pastores del área para proporcionar pruebas gratuitas de COVID-19 mediante hisopado nasal para los adultos y niños de organizaciones religiosas, las iglesias y los niños que asisten a la escuela. El primer centro de pruebas, que ofrecerá pruebas sin salir del automóvil y sin cita (por orden de llegada), se realizará el sábado, 26 de septiembre, de 1 p. m. a 4 p.m., en el Ministerio Fuente de Vida del pastor Cesar Minera. Las pruebas se ofrecerán a los miembros del Ministerio Palabra de Vida (Word of Life Ministries) y de la Asociación de Ministros Evangelicos (A.M.E.N.), una red de más de 15 iglesias en el área de Reno, Sparks y Carson City, así como a estudiantes y familias del distrito escolar del condado de Washoe (WCSD) que viven en esa área. REMSA staff will conduct the nasal swab testing and Renown Health will process the tests. No es necesario tener síntomas de COVID-19 para realizar la prueba. CUÁNDO Jueves, 24 de septiembre a las 1:45 p.m. DÓNDE Ministerio Palabra de Vida 2375 S Virginia St, Reno, NV 89502 OPORTUNIDADES VISUALES Y DE ENTREVISTA Pastor Cesar Minera Un miembro de la congregación de la iglesia Representantes de la ciudad de Reno (vicealcalde Reese), la ciudad de Sparks, WCSD, REMSA y Renown Health POR QUÉ Según la American Hospital Association, la pandemia de COVID-19 está afectando de forma desproporcionada a nuestras comunidades negras, indígenas y de color. Black and Latino Americans are three times more likely than white people to contract COVID-19. Los Centros para el Control y la Prevención de Enfermedades informan que la tasa de hospitalización por COVID-19 de las personas latinas y de raza negra también se enfrenta a tasas de hospitalización sombrías similares, entre 4.7 y 4.6 veces más altas, respectivamente, en comparación con las personas blancas. Las personas de raza negra mueren a una tasa casi dos veces mayor (24 %) que su porcentaje de población (13 %), y, en 42 estados, incluido Nevada, los latinos representan una proporción mayor de casos confirmados que su porcentaje de población, según el proyecto de seguimiento de datos de COVID de The Atlantic. En apoyo a la proclamación del gobernador Sisolak de que el racismo es una crisis de salud pública, una asociación de organizaciones religiosas, iglesias y pastores, junto con líderes comunitarios, reconocen que es fundamental cambiar la cultura de la medicina al abordar el racismo y los prejuicios implícitos que contribuyen a las disparidades en materia de salud. El grupo de líderes de la comunidad del norte de Nevada incluye a la alcaldesa de Reno, Hillary Schieve; el concejal de Sparks Kristopher Dahir, capellán de Northern Nevada Veterans Home y presidente de la Junta Directiva de Excel Christian School; Angela D. Taylor, Ph.D. de la Junta Directiva del Distrito Escolar del Condado de Washoe, ministra ordenada y pastora adjunta en Greater Light Christian Center; el pastor sénior Cesar Minera, del Ministerio Palabra de Vida (Word of Life Ministries) y presidente de A.M.E.N. (Asociación de Ministros Evangélicos de Nevada), una red de más de 15 iglesias en el área de Reno, Sparks y Carson City; el pastor Nathan DuPree, de Living Stones Church, director ejecutivo de 360 Blueprint (una colaboración de los organismos de aplicación de la ley locales, el distrito escolar del condado de Washoe y los líderes de la comunidad local) y copresidente del African American Clergy Council of Northern Nevada (AACCoNN), un consejo conformado por organizaciones religiosas, iglesias y pastores que se unen para apoyar a nuestra comunidad y se enfoca en las familias, la salud, la educación, el desarrollo laboral y la prevención de delitos; Norris DuPree, Jr., Ph.D. y presidente de Transformations Therapy and Behavioral Consultation; el pastor DeSean Horne de Second Baptist Church; Dean Dow, MBA, CMTE, presidente y director ejecutivo de REMSA, y Anthony Slonim, MD, DrPH, presidente y director ejecutivo de Renown. El primer proyecto para apoyar a nuestra comunidad y abordar la equidad en materia de salud es asociarnos con los pastores del área para proporcionar pruebas gratuitas de COVID-19 mediante hisopado nasal para los adultos y niños de organizaciones religiosas, las iglesias y los niños de WCSD. There is no cost to be tested. Those with insurance will be asked to provide an insurance card, all others will be tested free, with thanks to the Renown Community Benefits fund. About Renown Health Renown Health is Reno’s only locally owned, charitable, not-for-profit integrated health network. Being not-for-profit means that all income stays in the community— and is reinvested in programs, people and equipment to improve the health of the community. Renown directly contributes to the community’s overall well-being with a Community Benefit mission to reduce health disparities, promote community wellness and improve access to care for vulnerable populations. This includes offering free and discounted care to those unable to afford healthcare, and partnerships with others to address health and well-being. In partnership with many community-based organizations, area schools, human and social service agencies, and government and business leaders, Renown supports many educational, public health outreach, and community development initiatives throughout Nevada. En el año fiscal 2019, Renown Health, una red de salud comunitaria sin fines de lucro y de propiedad local, invirtió más de $158 millones en educación de salud, iniciativas comunitarias y servicios de atención médica no reembolsables. En el año fiscal 2020, el Dr. Tony Slonim, director ejecutivo, destinó $150,000 en fondos a 60agencias locales para apoyar los esfuerzos de diversidad e inclusión y los determinantes sociales de la salud.
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Pacientes con COVID-19 disfrutan del monitoreo remoto de “hospital en el hogar” de Renown
Hospital-at-home monitoring allows patients to receive hospital-level care in the comfort of their own homes. Renown Health announced today that they are one of the first institutions to home monitor patients who have been hospitalized with COVID-19, as the integrated health network continues to seek innovative solutions to improving the health- and healthcare of those who live in Nevada. This week, six patients at Renown Regional Medical Center and Renown South Meadows Medical Center diagnosed with COVID-19 were outfitted with this remote ‘hospital at home’ monitoring system. Los médicos clínicos de Renown planean usar el sistema para monitorear a más de 1,000 pacientes hospitalizados y pacientes en estados menos agudos en sus hogares. “En Renown, estamos orgullosos de nuestra reputación nacional como innovadores en la implementación de nuevos modelos, tecnologías y sistemas de atención para la comunidad”, dijo Tony Slonim, MD, DrPH, presidente y director ejecutivo. “We are working with some incredible partners to transform care and demonstrate value in a way that appeals to patients and helps clinicians improve outcomes and reduce costs. Renown’s Hospital-at-Home model of care technology enables patients to receive hospital-level care in the comfort of their own homes. There is now compelling evidence that well-monitored, at home treatment can be safer, cheaper and more effective than traditional hospital stays, especially for patients who are elderly, frail or vulnerable to complications.” “This type of technology is a game-changer in improving patient care,” says Paul Sierzenski, MD, MSHQS, Chief Medical Officer, Acute Services. "Given the demand on our hospitals during this COVID-19 pandemic, we are pleased to provide appropriate patients with this telehealth solution which uses wearable, continuous pulse oximetry, assisting our management of patients with COVID-19, and allowing patients the convenience of being in their own homes.” Designed to track the blood oxygen saturation and respiration rate of patients who are hospitalized or quarantined at home, the system uses pulse oximetry with a proprietary remote data capture and surveillance platform accessible from a patient's Android or iOS smartphone or smart device. The remote monitoring system is designed for easy, initiative use. Patients wear a small metal finger cuff and are provided with a multi-day supply of single-patient-use sensors and access to a mobile app. Monitoring data collected by the sensor is shared with the patient’s smartphone using a secure Bluetooth® connection. Twice daily, or as directed, the program is configured to actively notify patients to answer questions such as, "are you having trouble breathing?" and "what is your temperature?” and pushes these responses along with the monitoring data to clinicians at Renown for evaluation. “Renown is working with a number of exciting technology companies who provide hospital-at-home technology, especially as they respond to the needs of our community through the COVID-19 pandemic, and work to make healthcare more affordable by offering services in lower-cost settings,” says Ty Windfeldt, MBA, Chief Operating Officer- Health Services. “One of the benefits of offering Hometown Health- our own not-for-profit health plan; a medical group; an accountable care organization and a clinically integrated network, is that even though Medicare does not pay for acute services offered outside of hospitals for fee-for-service beneficiaries, we are able to invest, pioneer and design innovative models for care and delivery that other health systems cannot.” "Our patients at Renown have the most sophisticated and reliable respiratory monitoring available anywhere," says Jason Farnsworth, MBA, Director of Respiratory Care Services at Renown. "We know that continuous physiologic monitoring improves outcomes and saves lives. The ability to extend that capability to patients in non-traditional settings and at home during this crisis is transformative. Our teams are excited to be able to delight patients and their families – and ensure they receive the clinical support they need by using this technology and monitoring.” “To know that we can provide quality care for patients recovering from COVID-19, and help ease their transition back to their normal lives, where they can recover in the comfort of their own homes, is fantastic,” says Mitchell Fong, Director of Telehealth Services at Renown. “Patients have shared that they enjoy being at home, sitting in their favorite recliner, enjoying a home-cooked meal and even transitioning back to remote work. If we can help people feel better, we feel better.” For the fourth year in a row, Renown Health earned the “Digital Most Wired” honors by the College of Healthcare Information Management Executives (CHIME). Renown también recibió el reconocimiento especial 2020 Most Wired con certificación de nivel 7. The CHIME annual survey accesses how effectively health care organizations apply core and advanced technologies into their clinical and business programs to improve health and expand access to care in their communities. In U.S. News and World Report Best Hospital rankings, Renown South Meadows Medical Center was listed #1 in the State of Nevada. Renown Regional Medical Center fue nombrado en el puesto n.º 2 de los mejores hospitales en Nevada. La calificación de un hospital se basa en múltiples categorías de datos, que incluyen resultados de los pacientes, seguridad y volúmenes. Hospitals earning a high performing rating were significantly better than the national average. WHAT TO DO IF YOU ARE EXPERIENCING RESPIRATORY OR INFLUENZA-LIKE ILLNESS OR POSSIBLE SYMPTOMS OF COVID-19: Renown is encouraging people to use online tools first, such as virtual visits covered by many insurance companies, including Teladoc, for those insured by Renown’s health plan, Hometown Health. Para obtener información actualizada sobre el abordaje de Renown para mantener la seguridad de la comunidad, visite nuestro sitio web en https://www.renown.org/covid-19/. About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Health, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® . For more information visit renown.org.
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Departamento destacado: Surgical Preadmission
Heading into surgery of any kind can bring along feelings of intimidation. With a best-in-class surgery team at Renown Health, patients rest assured that they are in the most capable hands for their entire procedure from start to finish – and while the physical preparation is vital, mental and emotional preparation is equally as important to ensure each patient has a smooth and comfortable experience. The Surgical Preadmission department (a.k.a. “preadmit”) at Renown Regional Medical Center and Renown South Meadows Medical Center is a dynamic and compassionate group of nurses, case managers, chart managers and more who are dedicated to guiding each patient through the surgical process. With extensive knowledge and expertise under their belt, the teams are equipped to make a genuine difference in the health and well-being of all patients, for all surgeries, at all times of the year. Surgery Starting Ground The Surgical Preadmission teams are crucial aspects in the successful outcome of every surgical procedure. Comprised of skilled healthcare professionals, this department is dedicated to providing comprehensive support and care before heading into the pre-operating room. “Our job is to prepare every patient for surgery, make sure all their pre-surgery testing is done, ensure they understand their fasting and medication instructions, have had their questions answered, have a ride home and know what to expect during surgery and after so their recovery can go smoothly and without complications,” said Debra Bennett, RN, Supervisor of Surgical Preadmission at Renown Regional. “Each patient is unique, so each experience is different.” Our preadmit nurses are the masters of communication, directing thorough assessments – including medications, tests and clearances – and addressing any questions or concerns patients may have, never missing the opportunity to inform them of exactly what they will expect in surgery. “I do a complete history on every patient while giving them detailed pre-operating instructions and helping them answer any questions to the best of my ability,” said Nancy Hilts, Surgical Preadmission RN at Renown Regional. “I am proud to be able to help allay their fears and concerns using my 30 years of pre-op experience. I offer an avenue for them to feel comfortable opening up to me.” “We always tell patients that they have great surgeons and a fantastic team that will be watching over them and taking care of them every step of the way,” added Jon Capallupo, Surgical Preadmission RN at Renown South Meadows. “We also give them plenty of educational handouts and video content, in addition to verbal instruction, to ensure they are as prepared as possible.” The nurses then pass the reigns onto the chart managers, who prepare the charts for surgery and ensure all documentation is up-to-date before sending them to the pre-operative team. The expert surgical case managers also step in to prepare a thorough discharge plan, along with reviewing pre-operation orders for status, consent, codes and more. The team does several of these initial visits virtually, and they are looking forward to soon phasing all preadmit case manager preliminary visits into a virtual model. From assisting the pre-op and post-anesthesia care unit (PACU) teams with discharge planning concerns to helping on the outpatient side with anything from oxygen equipment and catheters to transportation issues and those experiencing homelessness, our pre-admit case managers are always up to the challenge. "We are true patient advocates, alleviating concerns and fears along the way,” said Mary Carl, RN, Case Manager at Renown Regional. “Just to name a few things we do on a daily basis, we see our total joint and non-weight bearing patients during their preadmission appointment, so they are aware of the medical equipment they need and if it is covered by insurance; provide education for Aspira catheters and gastrostomy tubes; advocate to ensure tube feeding and dressing changes are set up for hospice and home health patients; and escalate concerns of patient safety to ensure a safe discharge.” In the midst of it all, there is never a dull moment in the preadmit teams. At Renown Regional alone, the preadmit professionals see more than 1,600 patients a month – and each one has a hyper-personalized experience with their very own preadmit team. “Many times, we are the first impression a patient has on our organization; after all, we touch more than 97 percent of patients that are scheduled for surgery, cardiac catheterization lab procedures or interventional radiology,” said Amy Schler, Surgical Preadmission RN at Renown Regional. “We also collaborate with many other departments in the hospital as well, from surgeons and anesthesiologists to case managers and nurse navigators. Our work in preadmit impacts the entire surgical process.” Holding a diverse array of experiences, our preadmit department plays an integral role in our commitment to providing the highest quality of care to every patient. Knowledge is Power Heading into surgery feeling fearful and worried is normal for any patient. However, how would you feel knowing that each individual member on your preadmit team has, on average, 23-25 years of experience in the field? This is the reality for our Surgical Preadmission department – and they put that vast knowledge to great use to bring a sense of calm to patients. “Our team members have worked in various departments within our organization, and they bring a wealth of knowledge that we share with each other, and most importantly, with our patients,” said Amy Schler, RN. “If you have hundreds of years of nursing experience, you can speak not only as a nurse but also as a patient. It allows you to give a more personal perspective on what patients can expect in their recovery. Being able to assess their emotions and provide feedback to our pre-op and PACU teams help the patient have a better experience.” “Many of our nurses have close to 40 years of experience each, and they have an extremely large knowledge base since we see patients from newborn to geriatric and from easy procedures to complex surgeries,” added Debra Bennett, RN. “Another great aspect of our team is the varied nursing backgrounds we all hold – surgery, pre- and post-op, labor and delivery, pediatric intensive care, cardiology, gastroenterology, urology, cardiac cath lab, home health and everything in between. Communication between departments is so important!” All members in this department, regardless of which clinical area they came from, surgical or non-surgical, can easily translate their skills into the work they do in preadmit – and they only continue to grow. “As a surgical preadmission nurse, I have used my years of experience as a nurse in surgical services,” said Terri Delatorre, Surgical Preadmission RN at Renown Regional. “I started as a floor nurse with orthopedics for 12 years, and then I worked with the PACU for 11 years. This has helped me give great understanding and care to our surgical patients.” “Because we have staff with such a vast knowledge base, we can rely on our years of working within our organization to help alleviate fears that the patient may have,” added Amy Schler, RN. We can prepare them for what to expect in pre-op and PACU and educate them on what to expect post-op, including any barriers they may face. For example, mastectomy patients may not realize they will not be able to raise their arms for 7-10 days post-op, and total knee patients have to navigate stairs and housing access. Helping patients think about barriers at home that they may not have thought about helps them prepare prior to surgery, enhances their healing and provides a better surgical experience.” The preadmit team works closely with our best-in-class surgeons and anesthesiologists, continuing to grow their expertise along the way while learning alongside our talented providers. For instance, when it comes to our Renown South Meadows preadmit department, anesthesiologist Nariman Rahimzadeh, MD provides excellent guidance for the entire team on state-of-the-art anesthesiology practices. “I am very proud of the work we do with Dr. Rahimzadeh,” said Lisa Closson, Surgical Preadmission RN at Renown South Meadows. “Together, we ensure patients are safe for both surgery and anesthesia.” Despite the challenges that come their way – whether it be changes to process and workflow to navigating support for patients after they leave the surgery floor – the preadmit team cleverly uses their collective wealth of knowledge to bring hope and comfort to all patients. “Our nurses are such warm, caring and compassionate humans that do their best to ease any fears and anxieties patients may have,” said Debra Bennett, RN. The Pride of Preadmission The pride of our preadmit team lies in their ability to make a positive impact on all patients they serve. To them, their work is not just a job – it's a calling. And they do it all while working together to elevate their team and performance. “Our team is most proud of the quality of care we provide to our patients and our abilities to troubleshoot difficult situations to ensure they have a great surgical experience here at Renown,” said Mary Carl, RN. The entire department supports each other by working collaboratively and relying on each other’s expertise to provide the best possible care for patients. They understand that their success as a team depends on their abilities to support and help each other. “Our team is awesome here at South Meadows,” said Jon Capallupo, RN. “We can turn to each other for support, and we all work very well with each other. I am glad to be a part of this team.” “I am proud of how well all of us in preadmit works with each other every day,” added Lisa Closson, RN. “We try to make patients feel comfortable from the moment they arrive to the time they leave the department.” The pride that our preadmit team expends goes beyond their departmental limits – these team members are also trusted teachers. They work closely with cancer nurse navigators to teach weekly classes for patients who have been newly diagnosed with breast cancer, coupled with lymphedema prevention and education classes. The team also encourages participation in Renown’s free smoking cessation programs to help their patients learn the risks and benefits of quitting smoking. When not serving patients or teaching classes, you can find many of these team members taking charge of multidisciplinary committees within our health system, including breast leadership, gastroenterology leadership, shared governance, infection control and recruitment and retention. On top of it all, this team certainly knows how to celebrate, with several of their members being a part of their own department-wide Celebration Committee, where they gather for retirement parties, baby showers and team get-togethers. Always active and never passing up a challenge, our preadmit department are shining examples of Renown’s Culture Commitments, especially Caring and Collaboration, and the pride in the vital work they do every day is limitless. “I am so happy my position in preadmit opened up for me at a time when I was really feeling challenged in my career,” said Nancy Hilts, RN. “The team that we have here is amazing. I am so grateful and thankful every day for the opportunity. It is an amazing place to work!”
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Care At Your Fingertips: Renown Launches Virtual Symptom Checker
New technology helps patients determine the best level of care for their health needs. Renown Health just announced a new, digital tool designed to keep our community safe and healthy. Symptom Checker, which launched today, is a user-friendly, web-based platform that assesses patients’ symptoms and seamlessly directs them to the appropriate level of care within the Renown network. Se puede acceder a Symptom Checker las 24 horas del día, los 7 días de la semana. Para ello, visite Renown Symptom Checker. From there, a patient can identify the area of the body responsible for their discomfort, and specify their symptoms. Upon entering their symptoms, patients receive a detailed health summary and care guide, which helps them determine the most appropriate action to take. Patients are able to schedule a visit at a Renown location directly through the Symptom Checker portal. Los pacientes que experimenten una emergencia médica no deben usar Symptom Checker y, en su lugar, deben llamar al 911. “Thanks to Symptom Checker, our patients will have around-the-clock support at their fingertips to help them make informed decisions about their healthcare needs,” said Tony Slonim, MD, DrPH, President and CEO of Renown Health. “We understand that determining the right level of care for you or your loved ones may bring about some uncertainty, which is why we are proud to continuously offer new and innovative technologies that make it easier for our community members to live healthier lives.” “As we continue experiencing cases of COVID-19 in Washoe County, many individuals with COVID are unsure when they should seek medical care, as well as the appropriate location to receive care,” said Melodie Osborn, RN, Chief Quality and Nursing Officer, Health Services. “With Symptom Checker, people can easily input their symptoms, and include the symptom severity, to be directed to the best level of care for their individual health needs—making it an extremely valuable tool as we fight to keep our community safe and healthy amidst this pandemic.” Symptom Checker is free to use and does not require users to be Renown patients. Además de las casi 200 guías de atención sintomática para niños y adultos, la plataforma también incluye 55 temas de primeros auxilios, 147 temas de asesoramiento sobre crianza de los hijos y 25 tablas de dosificación de medicina de venta sin receta para niños y adultos. The Symptom Checker content is written by medical doctors, Barton Schmitt and David Thompson, who are nursing triage experts; and symptom care guides stem from clinical protocols used by doctors and nurses worldwide. About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath and Neurosciences. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.
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Renown Re-Erects Deployable Medical Structure as COVID-19 Cases Rise
Tent serves as respiratory illness evaluation and screening center. WHAT: A Temporary Deployable Medical Structure is being erected outside the Renown Regional Emergency Department as another way to screen and evaluate community members suspected of having respiratory illnesses, and to enhance prevention and limit exposure. Media is invited to tour the tent before it opens to learn the latest on how Renown Health doctors, nurses and staff are responding to an increase in COVID-19 cases and continue to ensure the safety of patients, staff and our community. WHEN AND WHERE: El miércoles, 11 de noviembre a las 11 a.m. en el estacionamiento fuera de la Sala de Emergencias del Renown Regional Medical Center en 1155 Mill St, Reno. All media must wear a facemask and physically distance themselves. Parking is available in the valet circle at the Tahoe Tower entrance of Renown Regional and is most convenient. Llame o envíe un mensaje de texto al 775-691-7308 cuando llegue y un miembro de nuestro equipo lo acompañará hasta la carpa. WHY: Across the country, and as a region, we are seeing an increase in COVID-19 cases including increases in hospitalized patients. The Renown Health team continues to safely screen, diagnose and care for patients with respiratory illnesses, including those at risk for COVID-19. As a way to limit the exposure and to assure health and safety measures for other hospital patients and providers, Renown is again working with the Washoe County Emergency Manager, the State Public Health Preparedness Team, REMSA, the Reno Fire Department and others to re-erect a Deployable Medical Structure outside the Renown Regional Emergency Department in order to screen and evaluate community members suspected of having respiratory illnesses, including COVID-19. WHAT TO DO IF YOU ARE EXPERIENCING SYMPTOMS OF COVID-19: Si tiene síntomas relacionados con la COVID-19, llame al programa de telemedicina de su proveedor de atención médica o visite www.renown.org/covid-19/ antes de programar una cita o buscar atención en persona. If you are experiencing a medical emergency, please seek immediate medical attention. For up-to-date information on Renown’s approach to keeping our community safe, visit our website at renown.org/covid-19/. About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath and Neurosciences. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® . Visite renown.org para obtener más información.
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Preparing For an Anticipated Surge of Patients Amidst COVID-19
Across the country, we are seeing an increase in COVID-19 cases including significant surges in hospitalized patients in many communities. As our nation experiences the impact of this international pandemic, we at Renown Health are focused on preparing for what could occur in our own community. We continue to safely screen, diagnose and care for patients with respiratory illnesses, including those at risk for COVID-19. We have been, and will continue to use, current local, national and international data, analytics, public data sets and predictive modeling. Based on these predictive models, we anticipate seeing a surge in hospital patient volumes over the next several weeks. We are preparing for potential patient census increases, requiring a planning effort that challenges us to think outside of the box. Serving this level of hospital patients, which is called a “surge” will challenge us to ensure we have the beds, procedure capacity and spaces that accommodate staff, technology, supplies, equipment and services to meet the needs of our patients. To meet the increasing needs, a new temporary patient care area will be created within the Mill Street parking structure to serve additional hospitalized patients at Renown Regional Medical Center. This location allows caregivers to remain on campus, and still have accessibility to existing hospital infrastructure such as lab, pharmacy, imaging, food services and other critical services. This solution also allows for an efficient level of care escalation and other emergent interventions as needed. Crews will begin construction shortly and will include will include flooring, electrical infrastructure, lighting, water, technology and wall partitions. This facility will be equipped with beds and basic patient care support equipment. Hospitals in other communities around the country have successfully taken this approach, including Vanderbilt University Hospital. All around the country, hospitals are implementing creative approaches to ensure patient care needs can be addressed. As the work continues in the Mill Street Parking structure, we will evaluate the best way to incorporate our media partners and our community in seeing what the finished alternate care site looks like. We would like to send our sincere appreciation to our local partners in this project who have been working around the clock to make this work happen: Clark/Sullivan Construction, Curtis Bros. Construction, PK Electrical, Ainsworth Associates Mechanical Engineers, Intermountain Electric, Mt. Rose Heating & Air Conditioning and Frank Lepori Construction. Para obtener información actualizada sobre el abordaje de Renown para mantener la seguridad de la comunidad, visite nuestro sitio web en https://www.renown.org/covid-19/. About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de más de 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. Visite renown.org para obtener más información.
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Renown Thanks Community as COVID-19 Drive-Thru Ends
Después de administrar más de 73,000 vacunas de primera y segunda dosis a nuestra comunidad, el equipo de vacunación de Renown concluirá sus esfuerzos en el centro de vacunación al paso de Renown a finales de este mes. Renown Health has been pleased to work with the Washoe County Health District, the state, and the CDC to distribute the limited supplies of COVID-19 vaccines. Los líderes de la fuerza de trabajo que administra las vacunas contra la COVID-19 en Renown anunciaron hoy que el miércoles, 12 de mayo de 2021 será el último día en que la organización administrará la primera dosis de la vacuna contra la COVID-19 a los miembros de la comunidad en la clínica de vacunación al paso. La clínica de vacunas de Renown permanecerá abierta hasta que todas las personas que reciban su primera dosis de la vacuna a través de Renown tengan la oportunidad de recibir su segunda dosis. Hasta la fecha, el equipo de vacunas de Renown ha administrado más de 73,000 dosis 1 y 2 a miembros del personal médico, empleados de Renown, estudiantes, voluntarios y miembros de la comunidad elegibles. “It has been an honor assisting our local and statewide health partners in the herculean feat of vaccinating the hundreds of thousands of area residents excited to receive the vaccine,” said Tony Slonim, MD, DrPH, President and CEO of Renown Health. “As we conclude our efforts at our drive-thru vaccine clinic, we are glad to continue working closely with our community health leaders and be ready to assist once again should there be a need for our support in the future. We are proud to be part of the solution for our community and pleased to have made a genuine difference in the health and well-being of others throughout this unprecedented time in our history.” “Mientras miramos hacia un futuro mejor más allá de la pandemia, no podemos dejar de reflexionar sobre las más de 73,000 dosis de vacunas que nuestros equipos administraron a nuestra comunidad”, declaró Melodie Osborn, RN (enfermera certificada), directora de Enfermería y Calidad de Servicios de Salud en Renown. “From our nurses, pharmacists, security teams, public safety experts and countless volunteer staff, each dose of the vaccine was made possible—rain, snow or shine—by dedicated healthcare champions committed to the health and safety of northern Nevadans.” “We want to offer our sincere gratitude and appreciation to the public for placing their trust in Renown to receive their vaccines, and for their patience and support of this important work,” said Wendy Meyers, Manager of Health and Wellness at Hometown Health. “The masked smiles, emotional tears of gratitude and relief, heartfelt thanks, food deliveries and many other acts of kindness will forever hold a special place in our hearts.” Los miembros de la comunidad mayores de 16 años que aún estén interesados en recibir la vacuna de Pfizer en Renown el 12 de mayo están invitados a programar una cita a través de MyChart; se aceptarán visitas sin cita desde las 12 p. m. hasta las 2 p.m. Los menores de 16 y 17 años deben estar acompañados por su padre, madre o tutor para recibir la vacuna. Para obtener asistencia, llame al 775-982-2781. To schedule your COVID-19 appointment in Washoe County outside of Renown, please visit covid19washoe.com. Renown will continue providing ongoing updates to help keep our community safe on our website at covid.renown.org. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Clinical institutes include; Cancer, Heart and Vascular Heath and Neurosciences. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Para obtener más información, visite renown.org.
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Renown Health Pulmonary Rehabilitation Program Certified by American Association of Cardiovascular and Pulmonary Rehabilitation
Renown Health is proud to announce the certification of its pulmonary rehabilitation program by the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR). This certification is recognition of Renown Health’s commitment to improving the quality of life of patients by enhancing standards of care. Pulmonary rehabilitation programs are designed to help people with pulmonary problems (e.g., chronic obstructive pulmonary disease [COPD], respiratory symptoms, long COVID-19) recover faster and live healthier. Both programs include exercise, education, counseling and support for patients and their families. According to the Center for Disease Control and Prevention, COPD impacts 16 million people across the United States, and 1 in 13 adults (7.5%) have “long COVID” symptoms, defined as symptoms lasting three or more months after first contracting the virus, and that they didn’t have prior to their COVID-19 infection. "We are thrilled to receive this certification from the American Association of Cardiovascular and Pulmonary Rehabilitation for our pulmonary rehabilitation program at Renown South Meadows Medical Center. This recognition underscores Renown Health's unwavering dedication to providing the highest standards of care and improving the lives of our patients, no matter what life throws at them,” said Sam Weller, MHPA CEO of Renown South Meadows Medical Center and Renown Rehabilitation Hospital. “Our commitment to excellence shines through in every aspect of our programs, and this certification reinforces our ongoing mission to make a positive impact on the health and well-being of the people of northern Nevada." To earn this accreditation, Renown Health’s pulmonary rehabilitation program participated in an application process that requires extensive documentation of the program’s practices. AACVPR Program Certification is the only peer-review accreditation process designed to review individual programs for adherence to standards and guidelines developed and published by AACVPR and other related professional societies. Each program’s application is reviewed by the AACVPR Program Certification Committee, and certification is awarded by the AACVPR Board of Directors. "At Renown Health, our pulmonary rehabilitation program is designed with our patients in mind. Our focus includes physical exercise, extending to education, counseling and support for both patients and their families,” said John Lynn, Manager of Respiratory Services at Renown Health. “This AACVPR certification is a testament to our team's hard work and dedication in ensuring that individuals with pulmonary conditions receive the best possible care to enhance their quality of life." In 2018, AACVPR moved to an outcomes-based process with performance measurements that represent more meaningful outcomes. Therefore, AACVPR-certified programs are leaders in the cardiovascular and pulmonary rehabilitation field because they offer the most advanced practices available and have proven track records of high-quality patient care. AACVPR Program Certification is valid for three years. About Renown Health Renown Health is Nevada’s largest, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in a community-based genetic population health study, the Healthy Nevada Project®. About AACVPR Founded in 1985, the American Association of Cardiovascular and Pulmonary Rehabilitation is a multidisciplinary organization dedicated to the mission of reducing morbidity, mortality and disability from cardiovascular and pulmonary disease through education, prevention, rehabilitation, research and disease management. Central to the core mission is improvement in quality of life for patients and their families.
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Departamento destacado: Surgery & Procedure Scheduling
When it comes to intimidating procedures such as surgery, cardiac catheterization (Cath) or interventional radiology (IR), there can be a lot of unknowns. What can I expect on the big day? What will happen after I’m all done? Will I have to worry about my orders not being in the system? Who can I call if I have any last-minute questions? It’s easy for your thoughts to race as you approach your procedure date, but luckily, there is a team who puts your mind at ease. With Renown Health’s Surgery & Procedure Scheduling department, patients can breathe a sigh of relief knowing that all the nitty-gritty is taken care of before they step foot in the procedure room. This team operates in the mindset of a complex Tetris board – fitting in all the pieces to make sure every patient is set on the path for surgery success. Consistent Contact Our Surgery & Procedure Scheduling team has a unique history. Initially operating as two separate teams, over the last year, our leaders skillfully combined the two teams together under one umbrella. That allows the now singular team to have line of sight across every surgery and Cath or IR procedure plan and be better stewards of the resources they have at their fingertips to provide streamlined, more-connected care for patients. As one might imagine, with the merger of the two teams, the day-in-the-life of each team member is full of a variety of crucial checklist items to cross off – all supporting constant communication from patients to providers. On the surgery scheduling front, these team members are resource rockstars. From working with referring providers to get patients scheduled appropriately to ensuring rooms and equipment are available for every patient, this team makes sure everything and everyone is in place when the time comes to help create a successful procedure and the best possible patient experience. “In surgery scheduling, we handle inbound calls for the outside offices to get time scheduled for each patient in the operating room (OR),” said Lydia Sharkey, Senior Scheduler. “We make sure there are plenty of anesthesia resources and equipment for every surgery, including any important information that we need to schedule patients appropriately and adding all documents to the OR board. If we need to swap rooms or move patients around, we handle that process too.” Over on the IR/Cath scheduling side of things, this team is on the frontlines of patient communication. They are experts in helping patients navigate their procedure from start (seeing their provider and obtaining the proper referrals) to finish (the day of the procedure and post-procedure process). “My day is a little different than the hospital schedulers; our part of the team handles the outpatient aspect,” said Adrienne White, Senior Scheduler. “We are in constant contact with patients and the IR and Cath departments. We help them navigate their procedure, including what to expect during and after the procedure. We get them through the process as easily as possible and ease their minds, so they know what is going to happen every step of the way. It’s all about communication, communication, communication!” This department has a significant overarching role: make sure all documents and ancillary information is set up for all our clinical teams that help with surgeries and procedures. This critical work means that every process is followed, and no important details are left out. “No one wakes up and says, ‘I want to have surgery;” our team goes above and beyond to make sure every single detail is taken care of so that when patients arrive, everything is in place,” said Trisha White. “Our team works hard to ensure everything runs as efficiently as possible because we want to use our resources in the best way possible to serve our patients without delays. We make sure we receive all the orders, codes and insurance and that the teams that follow after us – including our pre-admit team and nurses – have all the information they need to do their job seamlessly." With all the work they accomplish daily – not to mention how they wholeheartedly support each other through it all – it’s no question that the entire team has a lot to be proud of. Besides helping make patient care possible, the team puts their departmental merger and the move to fully remote work at the top of the list. “We’re most proud of merging the surgery scheduling and procedure scheduling teams together and therefore more cohesive,” said Mary Gray, Senior Scheduler. “The merger has made our team blossom and be able to connect with and rely on one another even more. We aren’t afraid to speak up and say something. At the end of the day, we’re here to take care of the patient, but we also help each other out. Our morale has gone up, and everybody is happier. Even though we all work remotely, we are more connected and have a great work-life balance.” “Along with transitioning the two teams into one big team, the move to being fully remote was huge," added Patricia Cruz-Hernandez, Surgical RN Scheduling Coordinator. “We worked through all the glitches, and it was a seamless transition to move into a remote setting. What’s great is that it did not affect patients at all; everything still gets done exactly as it should.” No matter how busy the days may get, Renown’s surgery and procedure schedulers always remember one thing: they are incredibly grateful for their fellow team members. “We have a very efficient and hard-working team of women,” said Pam Chapa Valencia, Senior Scheduler. “I could not have handpicked better people for our team,” added Trisha White. “I feel so lucky to have the team that we have.” A Renown “Why” Our Surgery and Procedure Scheduling team members all have diverse stories to tell about their road to Renown and why they’ve stayed in the department for as long as they have. Whether they’ve been with us for two years or two decades, they all share the same strong calling to care for their community. “I always wanted to help people, and my grandma was a nurse,” said Pam Chapa Valencia, Senior Scheduler. “I loved hearing her stories, and it made me want to be involved in patient care.” “I have a caring nature, and a hospital nature seemed like the right fit – I've been here for 25 years,” added Mary Gray. Several of our schedulers recognized the influence Renown has within our community and the ability to grow professionally and personally, both of which were a driving factor in their decision to make our health system their long-term career. “I’m originally from southern California, and I moved here about eight years ago; my husband always talked so positively about Renown, especially with how big it is and how it has the only level II trauma center in northern Nevada, so my goal was always to get a job here,” said Lydia Sharkey. “It’s been a great environment to be a part of.” “I’ve been with Renown for 17 years, and I chose to come here because of the reputation of the services Renown provided and care they gave,” added Trisha White. “I also knew what opportunities there were for me professionally, and in doing so, we are taking care of our community. I’ve had the chance to grow within my own professional skills and leadership skillset.” A profound feeling of ‘home’ is a common theme among this department. These team members appreciate the sense of community Renown has, the strides we’ve made in expanding our reach and how our health system gives healthcare professionals who are new to the field a chance to succeed. “At the time, Renown was the only hospital that would train nurses, and as a brand-new nurse, I had no experience – Renown took a chance on me,” said Patricia Cruz-Hernandez. “I feel like this is home. Our health system is so community-based and people-first minded, keeping ‘mission over margin.’ We’re growing, we’re expanding, we’re everywhere!” “I was a part of a transition as the cardiology private practice I worked with became a Renown practice, and it was great,” added Adrienne White. “This transition enabled us to provide more services and better care to patients. I stay here because I see the leaps and bounds we’ve been able to make in terms of procedures, accessibility and patient experience.” As true advocates for both patients and each other, the team is proud to have found their niche – and the ultimate beneficiaries? Everyone undergoing a surgery or procedure at Renown. A Culture of Kindness and Gratitude When you meet the Surgery & Procedure Scheduling team, you are greeted with warm smiles and an enthusiastic “Nice to meet you!” You can’t help but smile back and feel the infectious kindness they exude. Renown operates with a People-First mindset, a vision that this department especially takes to heart. They emulate the exact definition of our “Collaboration” cultural commitment. “We’ve built very good relationships and rapport with the OR managers and board runners,” said Lydia Sharkey. “The communication that we have at all three locations is very solid.” “The OR leadership is always so willing to help out whenever they can, and the resources they’ve provided have been huge for us,” added Adrienne White. “All the teams that see the patients after us – especially the surgical pre-admit team and the case managers, are fantastic about collaborating with us and reaching out to solve any issues they may have,” added Trisha White. “We all work so well together, especially since we all impact patient care.” In any organization, strong and compassionate leadership is key to a thriving team. Luckily for our surgery and procedure schedulers, they have Trisha White on their side. They attribute a lot of their success to having a supportive leader who “gets it.” “Trisha has been a scheduler like us, so she completely understands when we’re having an issue, because she’s struggled with the same thing and knows where we are coming from,” said Mary Gray. “It makes us feel like we are not alone – I can always reach out to her, or any of my other coworkers, to ask questions and figure out a solution together.” Despite being a remote-only team that meets in-person only one or two times a month, this group never misses an opportunity to reconnect both online and offline. They frequently shout out their Culture Ambassadors, schedulers Pam Chapa Valencia and Roxanne Abundis, for their team’s high morale. “Even though we all primarily work remotely, our in-person days are some of my favorite days of the month,” said Trisha White. “We feel so uplifted, we laugh and we have fun. We love being with each other. Pam and Roxanne are our Culture Ambassadors, and they both have been amazing at planning fun things for our teams. They go above and beyond to make our team feel cohesive and included.” “Pam and Roxanne have been leaders in creating a fun environment and supportive culture for us,” added Lydia Sharkey. “Whether it’s creating care packages or making sure we all have a good time when we see each other in person, they deserve a lot of credit.” As this team excels in their roles and foster a culture rooted in kindness and gratitude, we can trust that Renown’s surgeries and procedures will continue to thrive, and patients will continue to benefit from their diligent efforts and commitment to efficiency. “We make the magic happen!” closes Mary Gray.
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