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Renown Health y Hometown Health aprovechan la tecnología en la nube para mejorar el acceso a la atención y cobertura La capacidad de una persona de acceder a los servicios de salud tiene repercusiones importantes en cada aspecto de su salud, pero casi uno de cada cuatro estadounidenses no tiene un proveedor de atención primaria (primary care provider, PCP) ni un centro de salud donde pueda recibir servicios médicos con regularidad. Además, dadas las preocupaciones sobre la COVID-19, los CDC informan que estimativamente un 41 % de los adultos estadounidenses ha pospuesto o evitado recibir atención médica, lo cual incluye atención de urgencia o de emergencia (12 %) y atención de rutina (32 %). Evitar la atención de urgencia o de emergencia fue más frecuente en cuidadores de adultos no remunerados, personas con afecciones médicas subyacentes, adultos de raza negra, adultos hispanos, adultos jóvenes y personas con discapacidades. Con el objetivo de mejorar la salud al ayudar a las personas a obtener los servicios de atención médica que necesitan, Renown Health, con sede en Reno, Nevada, está usando Amazon Web Services (AWS) para aumentar el acceso a la atención. Como parte del camino continuo de Renown hacia la transformación de la atención médica, la red de atención médica está implementando Amazon Connect, el servicio de centro de contacto en la nube omnicanal de AWS. La solución fácil de usar y rápida de implementar permite que los pacientes accedan fácilmente al servicio al cliente del plan de seguro de salud Hometown Health de Renown, programen citas para diagnóstico por imágenes, reciban ayuda para obtener registros médicos electrónicos del paciente de EPIC MyChart y servicio al cliente general. El servicio al cliente ahora está disponible en varios idiomas por teléfono y por correo electrónico y chat en línea con agentes en vivo, lo que hace que sea más fácil y cómodo para las personas programar citas para la atención que necesitan. Amazon Connect permite que Renown Health aumente su capacidad para manejar altos volúmenes de llamadas inesperados y vuelva a reducir la capacidad rápidamente. La solución también proporciona a los agentes del centro de llamadas la flexibilidad que necesitan para trabajar de manera remota, sin comprometer la experiencia del cliente. “Renown se enorgullece de ser una de las primeras organizaciones de atención médica sin fines de lucro del país en usar Amazon Web Services como parte de un programa integral de acceso y alcance para los clientes”, afirma Tony Slonim, MD, DrPH, presidente y director ejecutivo de Renown Health. “Estamos entusiasmados de implementar la innovadora tecnología del centro de contacto para que nos ayude a conectar a las personas con proveedores médicos y servicios de salud de Renown. Nuestro objetivo es hacer que las conexiones sean rápidas, fáciles y convenientes, para que más personas se sientan animadas a recibir los servicios de atención médica que necesitan”. “La generación actual de consumidores de atención médica quiere una experiencia sin fricciones, desde buscar a un cuidador, hasta reservar una cita y recibir tratamiento. Con esta nueva solución, Renown Health podrá satisfacer las expectativas de sus clientes de una forma más rápida y eficiente que nunca antes”, expresó Phoebe Yang, gerenta general de Atención Médica de AWS. “AWS espera trabajar con el equipo innovador de Renown Health a medida que aprovechan el poder de la nube para mejorar la salud de las comunidades a las que prestan servicios”. “Especialmente con la COVID, pero incluso antes, muchas personas no reciben los servicios de atención médica recomendados, como exámenes de detección de cáncer, porque no tienen un proveedor de atención primaria o acceso a profesionales de atención médica. En Renown Health, tenemos el compromiso de cuidar a las personas, con una atención exacta y confiable, y la capacidad de conectarnos —en persona y virtualmente— para ayudar a garantizar que las personas reciban la atención que necesitan, en el momento y el lugar donde la necesitan”, expresa Thomas Graf, MD, director clínico y de calidad de Renown. “Nuestro objetivo es reducir las barreras y mejorar el acceso, para que todos los que necesitan atención puedan recibirla”, explica Candace Dietrich, directora del Centro de Comunicación de Renown. “La tecnología de AWS está ayudando a mejorar la experiencia del cliente y a impulsar la eficiencia. Nuestra colaboración con AWS hace que la atención médica sea más accesible para todos, lo cual es, a fin de cuentas, mejor para toda la comunidad”. “Amazon Connect es un componente clave de nuestra puerta de entrada digital a la atención virtual y respalda nuestros objetivos de servicio al cliente y atención exacta y confiable en Renown”, expresó Chuck Podesta, director de Tecnología de la Información en Renown. “Hometown Health es una organización centrada en la comunidad y, con el apoyo de AWS, continuamos mejorando la salud y el bienestar de las comunidades a las que brindamos servicios”, afirma David Hansen, director ejecutivo del mayor proveedor de seguros de salud sin fines de lucro de Nevada. “Estamos orgullosos de tener una red de atención y cobertura que atiende a 500 millones de personas en 100,000 millas cuadradas en todo Nevada, Lake Tahoe y el noreste de California, y estamos comprometidos a crear comunidades más saludables”. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.

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Chuck Podesta, national IT leader to use technology to improve the health and well-being of Nevadans. Renown Health is pleased to announce Charles (Chuck) Podesta has been named Chief Information Officer. Podesta es un ejecutivo experimentado con más de 30 años de experiencia al frente de algunos de los mejores equipos de TI de la industria de atención médica del país. He has literally worked from coast to coast and is excited to bring his talents to Nevada. “We are pleased to bring an experienced and talented leader like Chuck Podesta to lead our information and technology areas at Renown,” said Tony Slonim, MD, DrPH, President & CEO of Renown. “As Chief Information Officer, he will have the opportunity to foster a culture of innovation and excellence in information technology which serves hundreds of thousands of people across the state and the nation. Chuck will use the power of technology to bring a new level of convenience to patients and providers and will use his talents and team to improve the health and well-being of Nevadans.” Chuck most recently served as Interim Chief Information Officer for UCONN Health’s John Dempsey Medical Center, School of Medicine and Clinical Research IT. Prior to that, Chuck served as CIO for UCI Health/UC Irvine School of Medicine and the University of California Health System. He also served as CIO for University of Vermont Health Network/Fletcher Allen Health; Steward Health/Caritas Christi Healthcare; Berkshire Health; Baystate Health and UMASS Medical Center, all in the New England area. Podesta está especializado en crear planes tecnológicos estratégicos, los dota de recursos y los implementa; maximizar el poder del registro médico electrónico EPIC; racionalizar la gobernanza y las prioridades; alinear las necesidades informáticas médicas y de TI en todas las entidades afiliadas, lo que incluye el entorno de las facultades de medicina, las organizaciones de atención responsable (Accountable Care Organization, ACO), las redes clínicas integradas (Clinically Integrated Networks, CIN) y los consultorios médicos; establecer asociaciones para implementar las mejores herramientas digitales impulsadas por el cliente; liderar la participación en intercambios de información de salud (health information exchange, HIE) en todo el estado, y entrenar y asesora a los equipos de TI.   “Chuck’s experience and strengths in a variety of diverse and complex environments make him the perfect leader for us at this important time in our history,” explains Josiah (Sy) Johnson, Chief of Staff for Renown. Chuck will assure we are leading with innovative and contemporary approaches and integrating technology and expertise in our ongoing pursuit of excellence in improving health and healthcare in Nevada. “I am honored and excited to join the Renown Health family and the northern Nevada community,” says Chuck Podesta, Chief Information Officer. “I am impressed with the innovation and transformation at Renown; which has earned it a reputation as one of the nation’s leading health systems. I look forward to joining Renown Health at this exciting time in its history. I am excited to bring my skills and experience to create a positive experience when people use our technology. I am looking forward to leading the organization on this important journey.” Podesta is a graduate of the Massachusetts College of Liberal Arts and an active member of CHIME, HIMSS and the Society for Information Management (SIM). Podesta comenzará en Renown el 12 de julio.   About Renown Health Renown Health is the region’s largest, local not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,200 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Clinical institutes include: Cancer, Heart and Vascular Heath and Neurosciences. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. For more information, visit renown.org.

Leer más About Renown Health le da la bienvenida al nuevo director de Tecnología de la Información

Renown Health adds an electrostatic cleaning system to its list of innovative technology used to sanitize hospital rooms and equipment. During a time when many people might worry about seeking emergency care in fear of coming into contact with COVID-19, Renown Health is committed to the health and safety of everyone who enters our doors. As an added layer of protection for patients and staff, Renown is using a new electrostatic cleaning system to clean its emergency room. The same technology is also being used to sanitize Renown’s deployable medical facility outside its emergency room, employee dressing rooms and break areas, X-ray machines and more. El sistema elimina 19 organismos en solo dos minutos, incluidos los virus del resfriado y de la gripe, el Staphylococcus aureus resistente a meticilina (SARM) y los norovirus. “At Renown Health, we want our community to know that we are committed to providing a sanitary and safe environment,” said Renown’s manager of environmental services, Michael Yaranon. “Our electrostatic cleaning system is being used daily to help ensure our facilities are ready to safely care for our patients, as well as provide a clean environment for our caregivers who work in them. Since the beginning of this pandemic, we have continuously looked for new ways to expand our cleaning efforts, and the electrostatic cleaning system has served our facilities and hospital equipment well.”  In use at Renown since March of this year, the cleaning system uses a disinfecting solution included on the EPA’s list of registered antimicrobial products for use against novel coronavirus SARS-CoV-2, which is the cause of COVID-19. As an added safety precaution, the electrostatic technology helps the solution thoroughly clean and sanitize both hard and soft surfaces. This special cleaning technology is now being used in hospitals, commercial planes and hotels around the world to eliminate the spread of potentially dangerous pathogens. The handheld cleaning system is operated by a Renown employee. Once turned on, the machine uses an air compressor – with a force stronger than gravity – to dispel the disinfectant solution. Inside the device, an electrode introduces an attractive charge and atomizes the solution. Once the solution is propelled, the charged particles are instantly attracted to the surface being cleaned. The solution then reaches and wraps around the entire surface to uniformly coat and disinfect.  “Between our electrostatic cleaning system, germ-zapping robots, and diligent team of employees all operating around the clock to clean and disinfect, we truly are fighting the good fight against germs at Renown Health,” said Yaranon. “Please do not put off coming to Renown for emergency care if you need it – our facilities and equipment are extremely safe and ready to serve you.” Si desea obtener una demostración en persona o virtual del sistema de limpieza electrostática de Renown, envíe un correo electrónico a https://www.renown.org/covid-19/ para coordinar una hora. Si desea obtener información actualizada sobre el enfoque de Renown para mantener la seguridad de nuestra comunidad, visite nuestro sitio web en https://www.renown.org/covid-19/.   About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de más de 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. Visite renown.org para obtener más información.

Leer más About Renown Using Technology to Help Keep Community From Superbugs

'Most Wired Hospitals' Use Technology for a Better Patient Experience. Recientemente se publicó la encuesta anual “Healthcare Most Wired” (Los más conectados en el ámbito de la atención médica), supervisada por el College of Healthcare Information Management Executives (CHIME); Renown Health encabezó la lista y logró la designación “Most Wired” (El más conectado) de 2020. The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply core and advanced technology into their clinical and business programs to improve health and care in their communities. Hospitals and health systems at the forefront of using healthcare IT to improve the delivery of care have maximized the benefits of foundational technologies and are embracing new technologies that support population heath management and value-based care. For the fourth year in a row, Renown Health earned the “Digital Most Wired” honors from CHIME. Renown también recibió el reconocimiento especial 2020 Most Wired con certificación de nivel 7. The CHIME annual survey accesses how effectively health care organizations apply core and advanced technologies into their clinical and business programs to improve health and expand access to care in their communities. “We at Renown are proud of our national reputation as an innovator in implementing new technology and systems of care for the community,” said Tony Slonim, MD, DrPH, President & CEO. “As we shift from volume to value-based care, and increase access to meet the demand for health care services, we continue to invest in technology and expertise to improve clinical outcomes, the patient experience and reduce the cost of care. Estoy increíblemente orgulloso de nuestro equipo de Tecnología de la Información y de nuestros increíbles socios que trabajan para que la salud y la atención sean más cómodas y accesibles”. Un total de 30,091 organizaciones estuvieron representadas en el programa 2020 Digital Health Most Wired. The surveys assessed the adoption, integration and impact of technologies in the healthcare organizations at all stages of development, from early development to industry leading. Added Sy Johnson, MBA, Chief of Staff, “It’s great to see that the most successful healthcare organizations not only adopt technology but apply it strategically to achieve great outcomes.” “Our teams have worked hard to adopt technologies and implement clinical systems to improve the delivery of care, across the entire Renown Health system, particularly through the COVID-19 pandemic,” said Ron Fuschillo, MBA, Chief Information Officer. “We have optimized clinical workflows so that our clinicians receive timely alerts and can quickly respond to patient needs. As a team, we are honored to receive this prestigious award for technology that enables us to provide safer, more effective and more efficient care for patients and our community.” “La tecnología digital ha sido el motor de la innovación en la industria de la atención médica durante muchos años, pero nunca en la medida que lo fue en 2020 con la pandemia”, dijo el presidente y director ejecutivo de CHIME, Russell P. Branzell. “The Digital Health Most Wired program underscores why healthcare organizations keep pushing themselves to be digital leaders and shows what amazing feats they can achieve. Esta certificación reconoce el desempeño ejemplar de Renown en 2020”.   About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Health, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® .

Leer más About Renown Health encabeza la lista de los más conectados de 2020

Most Wired Hospitals Use Technology to Deliver Better Patient Care & Experience. The College of Healthcare Information Management Executives (CHIME) has released their coveted Digital Health Most Wired Survey results for 2022, recognizing Renown Health with Most Wired status. Among the more than 38,000 organizations surveyed by CHIME, Renown Health ranked above peers in categories like analytics and data management, population health, infrastructure and patient engagement. The survey assessed the adoption, integration and impact of technologies in healthcare organizations at all stages of development, from early development to industry leading. Renown Health earned a Most Wired level 7 (of 10) achievement for use of technology for better patient care and patient experience in both CHIME’s acute and ambulatory surveys. This is Renown’s sixth consecutive year on CHIME’s Most Wired list, and Renown is the only healthcare organization in Nevada recognized with this prestigious award. “New and emerging technologies have transformed healthcare in recent years,” says Brian Erling, MD, MBA, President & CEO of Renown Health. “We are proud that our physicians, nurses, clinicians, and employees continue to be nationally recognized for their efforts to implement clinical systems and digital health tools to improve care for patients. Improving care through advances in technology and IT systems allows us to realize meaningful outcomes including increasing patient access to healthcare services, improving patient experience, and reducing costs across the entire system.” “To care for all those we serve, Renown’s IT team has open discussions and collaboration with care providers to think creatively and strategically about how to deploy advanced technologies that enable the best clinical outcomes for our patients,” says Chuck Podesta, Chief Information Officer, Renown Health. “Renown’s proactive approach to technology supports our mission– and is one of the many elements that set our organization apart. We are honored by CHIME’s recognition of our teams and processes to better care for patients.” “When clinicians have instant access to the information that they need to make care decisions; patients benefit,” says Sarah Kramer, MD, Chief Medical Information Officer, Renown Health. “Our technology investments include a single, unified electronic medical record system that spans all major hospital areas including inpatient, outpatient, emergency, intensive care, and surgical units. Having a single digital electronic medical record for our patients makes it possible for an entire team of clinicians across the continuum of care able to review a patient’s chart without needing to request that a physical chart be transported to them, which can take time and resources and sometimes delay care decisions. Our automated medical record system allows the right information to flow to our clinicians when and where they need it, ensuring safe and effective care. Patients also have ready access to all their medical information through the MyChart ® smartphone app, and are able to self-schedule for mammograms and lab appointments, message their primary care providers and refill medications as needed.” “The medical record is not the only area that benefits from an infusion of health IT,” says Melanie Morris, MSN, RN, Director of the Renown Transfer and Operations Center (RTOC). “Renown is pleased to serve as a model of coordinated patient care for the nation. Similar to how air traffic controllers manage traffic in and out of airports, the Renown Transfer and Operations Center (RTOC) team sees a birds-eye view of what’s happening with patients across our entire integrated delivery system. Having access to real-time information is critical because every action we take is tied to improving the health and well-being of our patients. Time and accuracy are always of the essence, and this Center drastically improves the efficiency of the entire Renown Health system.” Success in digital health increasingly determines the quality of patient care, and the scope of the CHIME Digital Health Most Wired survey reflects the progress of leading healthcare providers as they reinvent healthcare for a new century. The survey and recognition program serves as a comprehensive digital health checkup for healthcare organizations worldwide. “We are proud to honor your team’s exceptional dedication to excellence in digital health,” said Russell P. Branzell President and CEO, CHIME. “Your pioneering performance in the industry inspires other organizations by example. Patients in communities around the world receive better care when you drive change through digital transformation, as you have proven through your success in this rigorous program.” About Renown Health Renown Health is Nevada's largest, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children's hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in a community-based genetic population health study, the Healthy Nevada Project®.  About CHIME The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With more than 5,000 members in 58 countries plus two U.S. territories and over 190 healthcare IT business partners and professional services firms, CHIME and its three associations provide a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate, exchange best practices, address professional development needs, and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit chimecentral.org.

Leer más About Renown Health Honored with 2022 Digital Health Most Wired Award