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La gratitud toma vuelo en Renown Health durante la celebración de la Semana del Personal de Enfermería y del Hospital
La Unidad de Cirugía General de Renown estrena un par de alas de ángel elaboradas por el personal y sus familias para conmemorar la Semana del Personal de Enfermería y del Hospital, del 4 al 10 de mayo. Una obra de arte especial en la Unidad de Cirugía General de Renown Health aporta color y alegría a todos los que pasan por allí. The unit’s new angel wings backdrop is made up of individually-decorated feathers – created by Renown nurses, certified nursing assistants, unit clerks, supervisors, staff’s family members and anyone else who wanted to contribute their creativity. Este adorno angelical se creó para celebrar la Semana del Personal de Enfermería y del Hospital en Renown, que se celebra del 4 al 10 de mayo, y arroja luz sobre algunas de las cosas por las que nuestro personal de enfermería está más agradecido. “This art project was a month in the making,” said nurse manager of Renown’s general surgical unit, Deanna Olson. “A true collaborative effort, our staff, and even some of their children, would use their breaks and downtime to cut out and decorate feathers. Some focused on using bright, vibrant colors, while others wrote about what they are grateful for and the things that make them happy.” Doodles of pets, names of family members and inspirational quotes are just a few of the things featured on the feathers. Los nombres de los 110 empleados que trabajan en la unidad también se pueden encontrar en las alas de ángel. The idea behind the backdrop theme was inspired by nurse Melissa Vierra, who spent her last night as part of the general surgical unit working with a few team members to build the angel wings. Vierra now serves as a nursing administrative manager for Renown. “It takes an angel to be selfless enough to devote oneself to the care of others,” said Vierra. All our angels are as unique as the feathers in the wings, but together, we are united as a team to provide the best care possible for our patients. I am extremely grateful for my nursing family and all the lives they touch, including mine, every day.” A few Renown nurses joined Vierra in expressing their gratitude: “I am grateful that I have a job and for everything I have in my life.” – Elizabeth Rios, CNA “I am grateful for my family.” – Jena Smith, RN “I am grateful for my health.” – Mary Gutierrez, UC “I am grateful that I am not sick.” – Barby Workman, CNA “I am grateful for my life.” – Sierra Genz, RN “I am grateful for my health.” – Alyssa Daly, RN “I am grateful to be working.” – Skye Sauls, RN “I am grateful for my pets and my family.” – Colette Chapman, RN “I am grateful for the Bob Ross-esque landscapes.” – Tahni Murphy, RN “I am grateful for my family, my health and having a job that I love.” – Deanna Olson, RN During times of uncertainty, it’s these things, coupled with our amazing patients and teammates that keep us going,” added Olson. “I’m lucky to have the angel wings right outside my office. Seeing our angels from all departments take photos in front of the wings and hearing the love and happiness in their voices gives me hope to look towards the future – our community is in amazing hands.” ### About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de más de 7,000 empleados. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. Visite renown.org para obtener más información. Media Contact: Public Relations M: 775-691-7308 E: news@renown.org
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Enfrentar la amenaza de la violencia laboral en los hospitales
In recent years, workplace violence against healthcare workers has been on the rise. According to the Occupational Safety and Health Administration (OSHA), about 75 percent of nearly 25,000 reported annual workplace assaults occur in healthcare and social service settings. Those who don’t work in healthcare may be surprised to learn that violent altercations are so common in our field. Hospital settings can create fear and stress for patients and their families. Pain, mind-altering medications and drugs, and difficult prognoses can amplify these feelings. While inappropriate responses may be understandable, violence cannot be tolerated. As the leader of a health system, protecting our employees is an issue that I take seriously. Reporting Workplace Violence Unfortunately, sometimes employees don’t report dangerous incidents fearing they might be blamed, or not realizing it’s a reportable offense. At Renown Health, we take these events seriously. We have clear, mandatory policies and protocols for reporting and investigating violent incidents. Each incident is investigated to ensure follow through and accountability. We also teach de-escalation skills to our hospital security teams, clinicians, and other frontline employees. As an added layer of protection, Renown Health has a first-rate security team that closely monitors activity on our campuses, addressing potential issues before they escalate. Our organization values our partnerships with community organizations including local law enforcement agencies like the Washoe County Sheriff’s Office and the Reno Police Department. Renown Health maintains a close relationship with these partners, and we alert them when our care teams experience an increase in violent incidents. I also recognize that workplace violence is a national problem that demands collaborative solutions. That’s why I am also proud to serve as a member of the American Hospital Association’s Hospitals Against Violence Advisory Committee. Nurses, doctors, paramedics, and frontline health workers care for us every day. It’s our responsibility to support them by ensuring they feel safe at work.
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Employee Blog: Team Renown at Northern Nevada Pride
It’s July 23, 2022, and I am arriving in Downtown Reno to walk in my first-ever Pride Parade. Even more amazing, I am going to be walking with a group of my coworkers, announcing to our entire community that our employer supports us being our full and truest selves. I arrived alone, but in the staging area I met new people who worked in other departments of Renown, coworkers I might never have met if not for Pride. I even took a selfie with one of these new friends. Someone passed around flags for us to hand out to the audience as we marched by. I took a rainbow-striped temporary tattoo in the shape of the Renown “R” and used my water bottle to apply it. There was an overwhelming atmosphere of excitement and joy that can only come from gathering with other human beings who are overflowing with love. We started the Parade waving handfuls of Pride flags high and gave those flags out to the audience as we passed. By the time we were done walking, our hands were empty, but our hearts were full. I couldn’t have stopped smiling if I’d tried. I’d joined the parade as a single person, but as we walked, I became part of a community. Not only the Renown community, but a community of Proud queer people across northern Nevada. And by extension, the LGBTQIA+ community all around the world – past, present and future. With the multiple recent state laws proposing to strip away the rights of LGBTQIA+ people, many of us have felt a noticeable decline in our mental health and feelings of personal safety. As a member of the queer community, I have felt these mental health effects too. I am fortunate and privileged enough to not have experienced workplace discrimination in my current position. But before Renown, I – like so many others in the LGBTQIA+ community – had a negative experience at a previous job, and afterwards I was hesitant to share my full self while at work. To be able to walk in a Pride Parade with my current employer, healed a little bit of that past pain inflicted by my former employer. When our liberties are under attack, Pride is more important than ever. We must remind ourselves, especially when others cannot seem to remember, that we are loved and worthy of love. I am grateful to work for an organization that is willing and able to fight this good fight with us. I will certainly be back to walk in this year’s Pride Parade, and I sincerely hope to see you there too! Be sure to wear comfortable walking shoes, sunglasses and of course keep your skin safe with sunscreen. Whether you’re part of the LGBTQIA+ community, or just an ally, you are welcome.
Read More About Employee Blog: Team Renown at Northern Nevada Pride
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Two Dads and a Newborn Adoption: "Our Experience Was Wonderful"
Watch as two dads look back on their newborn adoption process. They reminisce about discovering their newborn was on his way — and how Renown Health subsequently helped them navigate the process. During Memorial Day weekend, Chris Mulhern and his husband, Jeffrey Bodimer, learned a set of birth parents chose them to parent their unborn baby boy. After writing a letter to the birth parents, they were chosen over other applicants in a private adoption. The adoption agency took care of many details, like connecting Mulhern and Bodimer to the birth mother and dad. In fact, they could participate in nearly all the phases of the pregnancy. The mother's prenatal care and delivery took place at Renown Health, where Mulhern and Bodimer attended her appointments and took childbirth classes. "Our experience was wonderful at Renown," says Mulhern. "We thought it was absolutely incredible how nice and accepting everyone was." The Nuances of Newborn Adoption Their son, Bradley, was born via cesarean section. And the adoptive parents got to see him an hour after he came into the world. The labor and delivery nurses even helped coordinate everything between them and the birth mom. Mulhern and Bodimer stayed in a room at The Inn at Renown. The closeness of the facility on the Renown campus made it possible to feed Bradley every two hours. Incredible Nurses "They were great, the nursing staff. If we weren't sure about doing something right, about burping him right they would say 'It's okay. He's not going to blow up. He will eventually do it'," says Mulhern. The nurses also made arrangements for the two dads to participate in skin-to-skin contact with their newborn baby. Experts agree parents and babies should be in direct contact for at least the first 1–2 hours after the birth. Taking Baby Home Chris and Jeffery took Bradley home after three days at Renown. “It was the most joyful thing to be chosen as his parents, even before we met him,” says Chris.
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Renown Health encabeza la lista “Most Wired” 2021 por Innovación Digital, Tecnología y Mejor Experiencia del Paciente
Renown es reconocido por usar tecnología avanzada para mejorar la salud y la atención en la comunidad El Colegio de Ejecutivos de Gestión de la Información Médica (College of Healthcare Information Management Executives, CHIME) anunció que Renown Health ha obtenido el reconocimiento “CHIME Digital Health Most Wired 2021” como proveedor certificado de servicios agudos de nivel 7 y de atención ambulatoria de nivel 7. The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply technology to improve health and care in their communities. Renown Health was the only health care system in Nevada to make this year’s list, ranking alongside other national health leaders including UCLA Health, Scripps, Sharp, Stanford, Geisinger, Johns Hopkins, Yale New Haven and Intermountain Health. “We are proud of our national reputation as an innovator in implementing new technology and systems of care to improve the health of our patients and the community,” said Tony Slonim, MD, D.Ph., President & CEO. “With our incredible IT team and partners, we are transforming care and demonstrating value in a way that appeals to patients and helps clinicians improve outcomes and reduce costs. Through Renown’s technology, thousands of people a day now choose the physician that’s best for them at renown.org; have an online video visit with their doctor from their laptop; self-schedule a mammogram or refill medications through the MyChart app; book ahead for an Urgent Care visit, and may receive hospital-level clinical monitoring in the comfort of their own homes through the Renown Transfer and Operations Center.” “La transformación digital en la atención médica se ha acelerado a un nivel sin precedentes desde 2020, y los próximos años traerán una ola de innovación que empoderará a los consumidores de atención médica y asombrará a la industria”, dijo Russell P. Branzell, presidente y director ejecutivo de CHIME. “The Digital Health Most Wired program recognizes the outstanding digital leaders who have paved the way for this imminent revolution in healthcare. Renown’s trailblazing commitment to rapid transformation has set an example for the entire industry in how to pursue a leadership vision with determination, brilliant planning and courage to overcome all challenges.” Speaking on the Wall St. Journal podcast, The Journal on Friday, Dr. Slonim described how Renown Health is one of the first institutions in the nation to provide hospital-at-home technology. Mediante el nuevo Renown Transfer and Operations Center, los médicos, enfermeros y coordinadores de atención pueden monitorear a más de 1,000 pacientes hospitalizados y pacientes en estados menos agudos en sus hogares, lo que hace que la atención sea más asequible y conveniente. “Este centro de vanguardia ayuda a garantizar una atención eficiente para los pacientes y proveedores de todo el norte de Nevada, Lake Tahoe y el noreste de California”, dijo Sy Johnsonn, jefe de personal de Renown. “Through this highly coordinated care logistics system, Renown is now able to deliver the right care, at the right time and place across the integrated delivery system. This system is enabling providers to provide care closer to home, in lower-cost ambulatory, outpatient surgical and skilled nursing settings- instead of the hospital, and to deliver a sizeable portion of care to patients- where they want to be- in their homes.” Bernard, a remote-home monitoring patient, provides a Thank You and Congratulations to the Renown team in a video here. “Our teams are excited to partner with clinicians to adopt technologies that improve the delivery of care, across the entire Renown Health enterprise,” said Chuck Podesta, Chief Information Officer. “We have optimized clinical workflows so that our clinicians receive timely alerts and can quickly respond to patient needs. As a team, we are honored to receive this prestigious award for technology that enables us to provide safer, more effective and more efficient care for patients and our community.” Además, el sitio web de Renown ahora es uno de los más avanzados en el país, con más de 2.2 millones de visitantes durante el último año. Renown también obtuvo siete estrellas, la calificación más alta que existe, por el uso del sistema de registro médico electrónico Epic. Un total de 36,674 organizaciones estuvieron representadas en el programa 2021 Digital Health Most Wired. The surveys assessed the adoption, integration and impact of technologies in healthcare organizations at all stages of development, from early development to industry leading. About CHIME The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. Con casi 3,400 miembros en 55 países y más de 150 socios comerciales de TI de atención médica y firmas de servicios profesionales, CHIME proporciona un entorno altamente interactivo y confiable que permite a los líderes profesionales sénior y de la industria colaborar, intercambiar mejores prácticas, abordar las necesidades de desarrollo profesional y defender el uso eficaz de la gestión de la información para mejorar la salud y la atención en las comunidades a las que sirven. For more information, please visit chimecentral.org. Acerca de Renown Health Renown Health es una red de atención médica integrada de administración local y sin fines de lucro que brinda servicios al norte de Nevada, Lake Tahoe y el noreste de California. En los rankings de mejores hospitales de U.S. News y World Report, Renown Regional Medical Center ocupa el primer puesto en el estado de Nevada. Renown tiene una larga trayectoria y un compromiso de larga data con la mejora de la atención y la salud de nuestra comunidad. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.
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Improving the Way we Deliver Quality Rural Healthcare
One of the most pressing issues in modern medicine is the need to improve rural healthcare. This challenge hits particularly close to home, as Renown Health is the only provider covering 100,000 square miles in northern Nevada, an area that’s mostly rural. People in rural areas suffer from chronic diseases such as heart disease, cancer and respiratory disease, at higher rates than the general population. One of the largest contributors to these health disparities is a lack of access to health services. Many rural communities have fewer providers and care facilities. This forces residents to travel farther to receive preventive care and medical treatment. We must identify ways to better support the health needs of the millions of Americans who live in rural communities. Ideas for improving rural healthcare Health systems must identify innovative ways to leverage existing resources and new technologies to care for patients in these communities. For example, telehealth can help diminish a person’s need to travel long distances to receive specialty care. Similarly, online classes can help educate patients about preventive behaviors. Remote monitoring technology also allows patients to track their health conditions from home. Additionally, we can address physician shortages by empowering health professionals such as nurse practitioners, physician assistants and technologists to care for patients. These providers receive excellent training and have demonstrated success in improving health outcomes. Renown Health cares for people from diverse backgrounds and we are dedicated to caring for patients in every community we serve. Renown Telehealth We’re leading the region in using video conferencing technology to provide the best care possible – no matter where you are. Renown Telehealth is telemedicine that gives you access to top-level care and better outcomes with less stress and fewer travel costs. Learn More
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A Q&A with Dr. Brian Erling, CEO & President of Renown Health
On behalf of Renown’s more than 7,000 employees, we are thrilled to introduce our healthcare system’s next CEO and President, Brian Erling, MD, MBA. Dr. Erling joins Renown after working for more than 20 years in Colorado, most recently as the CEO and President of Penrose-St. Francis Health System in Colorado Springs for Centura Health. “I am so excited to join Renown Health at this important time. Healthcare and our economy are amid a major transformation, and Renown Health is very well positioned for the future,” Dr. Erling said. “Our ongoing success will hinge on our ability to establish positive and productive relationships, maintain high-quality patient clinical outcomes and experiences, reduce healthcare costs, encourage innovation and improve access and affordability for patients and members.” Q: Let’s start at the beginning. When did your interest in healthcare first begin? A: Believe it or not, I started my healthcare career during high school in Minnesota when I worked as a nursing assistant. I then worked as a monitor tech while pursuing my undergraduate degree in biology from Drake University in Des Moines, Iowa. Q: Where did you go to medical school, and what was your first job after training? A: After graduating from The John Hopkins University School of Medicine and spending three years at the University of Virginia for my residency, I spent more than a decade in the emergency department at a level 1 trauma center. Q: Does your experience as a physician impact your approach to healthcare leadership? A: Yes, absolutely. I have worked my fair share of nights, weekends and holidays, and I know the sacrifices healthcare workers – and their families – make to care for our communities. I will never take it for granted. I also understand how complex healthcare organizations are, and I have experienced these complexities from both the clinical and non-clinical sides. I have provided clinical leadership for a large, regional health system and understand that quality, safety and innovation come from the people doing the work, not from a corporate office. But you also need strong managers and leaders to facilitate and prioritize the work while providing support and coaching. Q: What is the key to a successful healthcare system? A: Teamwork. In fact, being part of a high-performing, mission-driven team is my number one motivation. It’s what gets me up in the morning and why I work in healthcare. I view our greatest resource to be our people, meaning Renown’s more than 7,000 employees. Modern technologies – such as fancy robots and imaging equipment – are essential and pretty cool, but they are not why our patients choose us. They come for trusted care in their hometown. Q: Renown Health is going through a lot of exciting changes right now. What is one thing that excites you about joining this healthcare system in a rapidly expanding area of the country? A: I am very excited about the new partnership with Renown and the University of Nevada, Reno School of Medicine. While still in its infancy, it provides the platform for us to be the center for training, research and tertiary care for the region and beyond. Q: What is something you have learned from working with CEOs at other healthcare systems? A: Healthcare leaders often have a short half-life, but that is not me. I believe it is difficult to create and move an organization toward a unified vision when your leader changes every few years. As my track record will support, this is not my style. I have been in Colorado for over twenty years and now look forward to making Reno and Renown my home for years to come. Q: As you know, Hometown Health is Renown’s health insurance arm. How does equitable access to insurance fit into a person’s and a community’s overall well-being? A: Most health systems would love to have their own health plan. The reality is that you cannot meaningfully improve the health of the population without managing value and risk. We are fortunate to have Hometown Health as part of Renown Health, and in our community, and I am excited to work with Bethany and the team to fulfill the mission of the organization. Q: What does working at a not-for-profit healthcare system mean to you? How does it differ from the for-profit sector? A: I have worked in for-profit and not-for-profit healthcare. Renown is unique as the only not-for-profit health system in the market. What that means is that we invest every penny earned back into caring for our community. We don’t send money to shareholders in California or Pennsylvania, we invest it right here in Nevada. Not only is a not-for-profit healthcare organization where I want to work for, but it is where my family and I want to go for care. Q: What do you like to do for fun? A: I love spending time with my wife and three adult children. I met my wife, Jessica, while attending medical school in Baltimore. She was working as a nurse in the surgical ICU, and I was smitten. I offered to help her with a 3 a.m. bed linen change and bath for our trauma patient, and the rest was history. I also love exploring the outdoors, especially snowboarding!
Read More About A Q&A with Dr. Brian Erling, CEO & President of Renown Health
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New CEO of Renown Health, Dr. Brian Erling, Shares Thoughts With Physicians And Colleagues on His First Day
Get to know Renown’s new CEO in his letter to employees and care providers. Today marks Dr. Brian Erling’s first day as Renown Health’s President & CEO. Dr. Erling sent the following letter and this video to Renown’s employees and care providers. We are pleased to share it with our community. Hello! Today marks my first day as your Renown Health President and CEO, so I thought I would kick off the occasion with a note. Throughout the interview process, I have been beyond impressed with the passion and purpose demonstrated by all who I have met, and I am overwhelmed with gratitude for the warm welcome that we have received. I look forward to meeting each and every one of you, but it may take some time to get to all 7000 of you, so I thought I would share some information not included in the initial announcement. A bit about where I come from and what I believe, which informs how I approach leadership. Healthcare has been my passion for as long as I can remember. I grew up in Minnesota and started my healthcare career as a nursing assistant during high school, and then as a monitor tech during college. After medical school and training, I went on to spend the next dozen years in the ED of a Level I trauma center in west Denver. I met my wife, Jessica, while attending medical school in Baltimore. She was working as a nurse in the surgical ICU and I was smitten. I offered to help her with a 3 am turn and bed linen change for our trauma patient, and the rest was history. We have three kids ages 17-22. I may wear a suit, but first and foremost I am a husband, father, clinician and a caregiver. Over the last 20+ years, I have worked my fair share of nights, weekends, and holidays, and I know the sacrifice you and your families make to care for our community. I will never take it for granted. I have been the sole provider covering a busy night shift, and I know that the trust and collaboration with your immediate team matters more than anything I am putting in this email. In fact, being part of a high performing, mission-driven team is my number one motivation. It’s what gets me up in the morning and why I work in healthcare. I have provided clinical leadership for a large, regional health system and understand that quality, safety, and innovation comes from the people doing the work, not from a corporate office. But you also need strong managers and leaders to facilitate and prioritize the work, and to provide support and inspiration. I view our greatest resource to be our people (each of you). Fancy robots, imaging equipment, etc. are essential, but they are not why our patients choose us. They come for your brand of hometown, trusted care. I am very excited about the new partnership with Renown and the University of Nevada, Reno School of Medicine. While still in its infancy, it provides the platform for us to be the center for training, research, and tertiary care for the region (and beyond). Most health systems would love to have their own health plan. The reality is that you cannot meaningfully improve the health of the population without managing value and risk. We are fortunate to have Hometown Health as part of Renown Health, and in our community, and I am excited to work with them to fulfill the mission of the organization. I have worked in for-profit and not-for profit healthcare. Renown is unique in the market as the only nonprofit health system in the market. What that means is that we invest every penny earned back into caring for our community. We don’t send money to shareholders in California or Pennsylvania, we invest it right here in Nevada. That is the kind of organization that I want to work for and where I want my family to get care. Some of you may have noticed that healthcare leaders have an impressively short half-life. I recall not being terribly impressed with one of our hospital leaders early in my career, and one of my senior partners told me to “just wait, he’ll be gone in a year or two.” She was correct. In fact, I had five CEOs in the time I was practicing in Denver. It’s difficult to create and move an organization toward a unified vision when your leader changes every few years. As my track record will support, this is not my style. I have been in Colorado for over twenty years and now look forward to making Reno and Renown my home for years to come. We are in an unprecedented time in healthcare, as all U.S. health systems are experiencing skyrocketing expenses and insufficient revenue growth. Renown is not immune to these pressures, but we are well positioned in the market to weather the storm. By focusing on continuous clinical and operational improvement, Renown will continue to set the gold standard for community health system performance. I appreciate you taking the time to read this message. I look forward to meeting with and learning from all of you. When you see me in the hallway or out and about, please come up and say hello. The work we do is hard, but I try to make it fun when I can, and I definitely like to play hard outside of work. I have been snowboarding the Rockies for the last 20 years and am excited to ride some new trails. When I see you around, let me know if you have some favorite terrain to recommend. Here, at your side, and ready to FIGHT THE GOOD FIGHT! Brian Erling, MD, MBA President & CEO, Renown Health About Renown Health Renown Health is Nevada’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®.
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Apoyo a la salud de la comunidad LGBTQ+: por qué es importante
Renown Health has long supported northern Nevada’s LGBTQ+ community Pride events with sponsorship, and we’ve collaborated with local and regional LGBTQ+ organizations as an ally. Renown’s Pride Committee works to deepen and broaden our external and internal efforts around LGBTQ+ community engagement, advocacy, and healthcare issues related to sexual and gender minorities, which is part of the greater Diversity, Equity and Inclusion efforts Renown is undertaking. According to Harvard Chan School, data shows that nearly a sixth of LGBTQ+ adults feel they were discriminated against based on their sexual orientation and gender identity. As a result, this brings to light the important need for education within the healthcare setting. Renown Health is bridging the gap for our LGBTQ+ population, and we know more work needs to take place in order to become an inclusive organization. Below are a few ways we’re working on improving our response to LGBTQ+ needs, and celebrate, respect and honor our diversity by being inclusive. Diversity, Equity and Inclusion The Diversity, Equity and Inclusion subcommittee was formed to heighten the awareness and develop a plan on how to better serve all of our diverse populations, including our LGBTQ+ patients. As the largest healthcare provider in northern Nevada, we knew that we could do a better job. The subcommittee provides us a forum to discuss ideas and develop plans to provide better care to these populations. Updated Medical Records with Preferred Name and Pronouns Of course healthcare is personal. We meet patients at their most vulnerable states. And relating to every person by the correct pronoun shows we respect their gender identity. A new medical records update supports our doctors, nurses and care team in capturing this vital information. We are now able to capture every person’s preferred name, sex and sexual orientation to better care for them. Kathleen Zaski BSN, RN, Manager of Clinical Informatics and IT Applications at Renown explains why this is so important. “Your name and identity are core to who you are as a person, and here at Renown, we aim to take care of you as a whole person and to provide the highest level of quality care to our community – all while ensuring the experience is exceptional and tailored to the individual. In other words, having the patient’s preferred name and pronoun in the medical record is important to validate their identity, and show we care, in an already high stress environment. Specifically, giving our providers easy access to the patients preferred name and pronoun in the medical record, allows them to properly address their health concerns. This also helps the health care provider foster a closer relationship with the patient. Studies have found this actually increases the quality of care by creating a more open and comfortable environment.” Gender Neutral Restrooms Mitch Harper, Senior Program Development Manager at Renown, recognizes there’s still so much more to improve upon in becoming an inclusive organization. “At the end of the day, it’s about creating a safe and welcoming environment for our community and our employees. Access to basic human services shouldn’t be contingent on an individual’s skin color, ethnicity, sex, gender identity, sexual orientation, age, disability, or beliefs. Ensuring that private restrooms are equally available to everyone on our campus is just one way we can provide a more inclusive, caring space for the people we serve.” Updated restroom locations: Roseview Tower: 10 Sierra Tower: 14 Tahoe Tower: 14 Helping to Lead and Influence Change Sean Savoy, Manager of Spiritual Care at Renown "The foundation of spiritual care is compassion – being with people in need by caring, supporting, and showing empathy, and promoting a sense of well-being. Being a member of the LGBTQ+ community informs that deep sense of compassion and empathy in a very special and unique way. Our human value, social validity, the very reality of who and what we are, even our right to exist, love and just be, are often called into question. This, in turn, can cause many of us to question ourselves and wonder about our self-worth. This experience should engender compassion and empathy so that we can better recognize, listen to and meet others’ needs to help them achieve inner peace, explore coping strategies to overcome obstacles during illness or crisis, and even find new balance by re-conceptualizing themselves in the context of health and illness. I have found that the intersectionality of my gay and spiritual selves has been a blessing in my life." Matthew Maloy, Team Lead Applications Specialist at Renown “I am a Team Lead Epic analyst in the IT department that is responsible for clinical based workflows for ED, Trauma, and Critical Care and have worked at Renown for 15 years. Being a part of the LGBTQ+ community influences my daily work by ensuring the Electronic Health Record reflects best practices such as giving clinicians the ability to document a preferred name, and displaying that throughout the medical record for consistency. Having the ability to influence decisions that move our community toward human value for all of us is a priority in my daily work.” Our Mission Renown Health’s mission is to make a genuine difference in the health and well-being of the people and communities we serve, including the LGBTQ+ community. We continue to build relationships to improve care, fostering better health outcomes for ALL of our patients by creating a more inclusive health system.
Read More About Supporting LGBTQ+ Community Health – Why it Matters
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Renown Regional nombrado líder de igualdad en la salud de Nevada
Reconocido como líder nacional en el cuidado de la comunidad LGBTQ+ por la fundación de Human Rights Campaign en 2022 Todas las personas que necesitan atención médica deben poder ver a su médico o tener una visita al hospital sin preocuparse porque las maltraten, las acosen o les nieguen el servicio sin razón. Los datos de la encuesta nacional de Center for American Progress (CAP) muestran que las personas que pertenecen a la comunidad LGBTQ+ experimentan discriminación en entornos de atención médica, y que esto los disuade de buscar el cuidado médico que necesitan. Estos resultados resaltan la importancia de proteger a las personas de la comunidad LGBTQ+ de la discriminación en el entorno de la atención médica. Los cuidadores de Renown Health y la UNR Med, con el apoyo de la comunidad LGBTQ+ y los aliados transgénero y sus parejas, trabajan para acortar la brecha para los pacientes LGBTQ+ y sus familias, y para convertirse en una organización más inclusiva. Esta semana, la fundación de Human Rights Campaign reconoció al Renown Regional Medical Center en Reno, Nevada, como el primer y único hospital de Nevada nombrado con un puntaje perfecto, y con el nivel más alto de apoyo, como “Líder en la igualdad de atención médica para la comunidad LGBTQ+”. El Índice de igualdad en la atención médica (Healthcare Equality Index, HEI) es la encuesta de referencia más importante del país de los centros de atención médica sobre las políticas y prácticas dedicadas al tratamiento igualitario y la inclusión de pacientes, visitantes y empleados de la comunidad LGBTQ+. “Nos esforzamos constantemente por estar entre los mejores del país en cuanto a calidad, seguridad y experiencia del paciente”, afirmó el Dr. Thomas Graf, director ejecutivo interino, director clínico y director de Calidad. “Este reconocimiento confirma el compromiso del equipo de Renown Health, que es brindarle el mejor cuidado posible al paciente. La calidad y la seguridad son responsabilidad de todos los empleados y médicos de Renown, y estamos orgullosos de que el equipo del Renown Regional Medical Center haya sido elegido entre los mejores del estado y el país por su compromiso con el cuidado centrado en el paciente LGBTQ+”. “Renown Health se enorgullece de unirse al estado de Nevada, que también obtuvo las mejores calificaciones en el Índice de igualdad estatal de Human Rights Campaign, y a la ciudad de Reno con la Tarjeta de puntuación de igualdad municipal para la igualdad de las personas LGBTQ+”, manifestó Sy Johnson, MBA, presidente interino y jefe de personal. “El HEI de Human Rights Campaign ofrece a las organizaciones una manera poderosa de afirmar que están comprometidas con el cuidado centrado en el paciente LGBTQ+ y extender las protecciones contra la discriminación a nuestros empleados LGBTQ+, quienes desempeñan una función clave en garantizar un cuidado sensible y experto para las personas de esta comunidad”. “En la UNR Med estamos muy orgullosos de colaborar con Renown en este esfuerzo”, dijo Nicole Jacobs, Ph.D. (ella), decana asociada, Diversidad e Inclusión; psicóloga clínica y profesora; Departamento de Psiquiatría y Ciencias Conductuales de la UNR Med. “La designación de ‘Líder en la igualdad de atención médica para la comunidad LGBTQ+’ demuestra el fuerte compromiso de Renown para promover la atención médica igualitaria en Nevada, nuestros valores centrales y compartidos, y nuestra misión compartida de abordar las desigualdades en torno a la atención médica que existen en nuestra área”. Un récord de 906 centros de atención médica participaron activamente en la encuesta del HEI 2022 y, 496 de ellos recibieron la designación de “Líder en la igualdad de atención médica para la comunidad LGBTQ+”. El Renown Regional Medical Center es el primer y único hospital de Nevada que cuenta con un reconocimiento de Human Rights Campaign. Ningún otro hospital del estado cumplió con sus estrictos estándares para el ranking de 2021. “Todas las personas merecen tener acceso a una atención médica de calidad, ser respetadas y escuchadas por su médico y sentirse seguras en las instalaciones donde reciben cuidado médico”, afirmó Tari Hanneman, (ella), directora de Salud y Envejecimiento en Human Rights Campaign. “El Índice de igualdad en la atención médica, en su esencia, se esfuerza por garantizar que las personas LGBTQ+ estén protegidas y respaldadas por sus proveedores de atención médica y se sientan seguras a la hora de buscar servicios. Nuestros participantes activos del HEI son auténticos pioneros en la industria de la atención médica porque implementan políticas integrales y sólidas de inclusión de la comunidad LGBTQ+ que, debido a lo que hacen, esperamos que se conviertan en una práctica habitual. El HEI evalúa y califica a los centros de atención médica según criterios detallados que se clasifican en cuatro pilares centrales: Políticas fundamentales y capacitación en la atención centrada en el paciente LGBTQ+ Servicios y apoyo para el paciente LGBTQ+ Beneficios y políticas para los empleados Participación de los pacientes y la comunidad Suzanne Hendery, MA, APR, directora de Clientes, quien dirigió el proceso de solicitud de Renown, indicó que el notable progreso reflejado en la presentación del HEI 2022 del equipo incluye los siguientes aspectos: Se actualizaron los registros médicos con el nombre y los pronombres preferidos. Kathleen Zaski, BSN, RN, directora de Aplicaciones de TI, explica por qué esto es tan importante. “Su nombre e identidad son inherentes a su persona y aquí, en Renown, nuestro objetivo es cuidarlo como persona en su totalidad y brindar el más alto nivel de atención de calidad a nuestra comunidad, todo mientras nos aseguramos de que la experiencia sea excepcional y personalizada para cada persona. Nuestro sistema de registros médicos apoya a nuestros médicos, profesionales de enfermería y equipo de atención en la recopilación de esta información importante. Ahora podemos registrar el nombre preferido, el sexo y la orientación sexual de cada persona para cuidarla mejor”. Se permitieron las visitas sin tener en cuenta la orientación sexual o la identidad de género. Whitney Hansen, PhD, directora de Excelencia de Servicio, afirma: “Sé lo importante que es para nuestros pacientes y sus familias que Renown sirva a toda nuestra comunidad y que brindemos un espacio agradable y seguro y un sentido de pertenencia a todos. Estamos orgullosos de la política de visitantes de Renown, inspirada por miembros familiares que solicitaron que la política permitiera que dos familiares al día pudieran a visitar a un ser querido internado en Renown”. Se colocaron baños sin distinción de género. Chris Baker, CHFM, director de Ingeniería de Instalaciones, cuyo equipo ha creado más de 48 baños sin distinción de género en Renown, afirma: “Garantizar que los baños privados estén igualmente disponibles para todos en nuestro campus es solo una forma de proporcionar un espacio más inclusivo y atento para las personas a las que prestamos servicios”. Además, los médicos y cuidadores de Renown recibieron reconocimientos en las siguientes áreas: Todos los miembros del personal reciben capacitación sobre el cuidado centrado en el paciente LGBTQ+. Tanto la “orientación sexual” como la “identidad de género” se incluyen en la política de no discriminación de pacientes y en la política de no discriminación de empleo de Renown. Se ofrecen beneficios de atención médica que incluyen a las personas transgénero a empleados y miembros del plan de salud sin fines de lucro de Renown, Hometown Health. Se proporciona apoyo sustancial y se otorgan subvenciones a organizaciones del área que abordan la diversidad y la inclusión, los eventos del Orgullo LGBTQ+ y la colaboración con organizaciones LGBTQ+ como aliado. “Estoy muy orgulloso de las personas con las que trabajo todos los días que hacen que los logros sean posibles”, dice Brian Colonna CHC, CHPC, CHRC, director de Cumplimiento. “Esta es una designación significativa”, dijo Bethany Sexton, MA, directora de Transformación. “Me siento muy orgullosa de ser parte de un equipo y una organización que ayuda a traducir nuestra misión como organización en una acción significativa para cada miembro de nuestra comunidad”. Mitch Harper, director de Desempeño de la Red, expresó: “Acabamos de comenzar este viaje. Reconocemos que todavía hay mucho más por mejorar para convertirnos en una organización inclusiva. Estamos trabajando para crear un entorno seguro y agradable para nuestra comunidad y nuestros empleados. El acceso a servicios humanos básicos no debe estar supeditado a características como el color de piel, el origen étnico, el sexo, la identidad de género, la orientación sexual, la edad, la discapacidad o las creencias de una persona”. Sean Savoy, encargado de la atención espiritual en Renown, dijo: “¡Muy buenas noticias! Me alegra mucho que Renown Health haya alcanzado este hito con HRC, líder en derechos civiles para minorías de identidad de género y orientación sexual. Espero con ansias el continuo trabajo y esfuerzo por lograr equidad clínica, competencia cultural y respeto por nuestros pacientes y empleados LGBTQIA”. Para obtener más información sobre la atención y los proveedores para pacientes LBGTQ+ en Renown, visite renown.org/diversity/lbgtq-at-renown/ Únase al equipo de Renown Renown Health está contratando personas para ocupar puestos clave en la organización para apoyar la salud y el bienestar de nuestra comunidad. Para unirse a la familia de Renown y luchar por la causa justa, postúlese en línea en careers.renown.org/ Acerca de la Fundación Human Rights Campaign La Fundación Human Rights Campaign es la parte educativa de Human Rights Campaign (HRC), la organización de derechos civiles más grande de los Estados Unidos que trabaja por lograr equidad para personas lesbianas, gays, bisexuales, transgénero y queer (lesbian, gay, bisexual, transgender, queer, LGBTQ+). Mediante sus programas, la Fundación HRC busca generar cambios transformadores en la vida cotidiana de las personas LGBTQ+, arrojando luz sobre la desigualdad y profundizando la comprensión del público sobre los problemas de la comunidad LGBTQ+, con un claro enfoque en la promoción de la justicia transgénero y racial. Su trabajo ha transformado el panorama para más de 15 millones de trabajadores, 11 millones de estudiantes, un millón de clientes en el sistema de adopción y cuidado tutelar, y mucho más. La Fundación HRC ofrece consultas directas y asistencia técnica a instituciones y comunidades, de esta forma impulsa la promoción de políticas y prácticas inclusivas; desarrolla la capacidad de los futuros líderes y aliados mediante programas de becas y capacitación; y, con la firme convicción de que estamos trabajando juntos, forja sociedades con defensores en los EE. UU. y en todo el mundo para aumentar nuestro impacto y dar forma al futuro de nuestro trabajo. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.
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