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Renown Health trabaja con Amazon Web Services para mejorar la experiencia del cliente
Renown Health y Hometown Health aprovechan la tecnología en la nube para mejorar el acceso a la atención y cobertura La capacidad de una persona de acceder a los servicios de salud tiene repercusiones importantes en cada aspecto de su salud, pero casi uno de cada cuatro estadounidenses no tiene un proveedor de atención primaria (primary care provider, PCP) ni un centro de salud donde pueda recibir servicios médicos con regularidad. Además, dadas las preocupaciones sobre la COVID-19, los CDC informan que estimativamente un 41 % de los adultos estadounidenses ha pospuesto o evitado recibir atención médica, lo cual incluye atención de urgencia o de emergencia (12 %) y atención de rutina (32 %). Evitar la atención de urgencia o de emergencia fue más frecuente en cuidadores de adultos no remunerados, personas con afecciones médicas subyacentes, adultos de raza negra, adultos hispanos, adultos jóvenes y personas con discapacidades. Con el objetivo de mejorar la salud al ayudar a las personas a obtener los servicios de atención médica que necesitan, Renown Health, con sede en Reno, Nevada, está usando Amazon Web Services (AWS) para aumentar el acceso a la atención. Como parte del camino continuo de Renown hacia la transformación de la atención médica, la red de atención médica está implementando Amazon Connect, el servicio de centro de contacto en la nube omnicanal de AWS. La solución fácil de usar y rápida de implementar permite que los pacientes accedan fácilmente al servicio al cliente del plan de seguro de salud Hometown Health de Renown, programen citas para diagnóstico por imágenes, reciban ayuda para obtener registros médicos electrónicos del paciente de EPIC MyChart y servicio al cliente general. El servicio al cliente ahora está disponible en varios idiomas por teléfono y por correo electrónico y chat en línea con agentes en vivo, lo que hace que sea más fácil y cómodo para las personas programar citas para la atención que necesitan. Amazon Connect permite que Renown Health aumente su capacidad para manejar altos volúmenes de llamadas inesperados y vuelva a reducir la capacidad rápidamente. La solución también proporciona a los agentes del centro de llamadas la flexibilidad que necesitan para trabajar de manera remota, sin comprometer la experiencia del cliente. “Renown se enorgullece de ser una de las primeras organizaciones de atención médica sin fines de lucro del país en usar Amazon Web Services como parte de un programa integral de acceso y alcance para los clientes”, afirma Tony Slonim, MD, DrPH, presidente y director ejecutivo de Renown Health. “Estamos entusiasmados de implementar la innovadora tecnología del centro de contacto para que nos ayude a conectar a las personas con proveedores médicos y servicios de salud de Renown. Nuestro objetivo es hacer que las conexiones sean rápidas, fáciles y convenientes, para que más personas se sientan animadas a recibir los servicios de atención médica que necesitan”. “La generación actual de consumidores de atención médica quiere una experiencia sin fricciones, desde buscar a un cuidador, hasta reservar una cita y recibir tratamiento. Con esta nueva solución, Renown Health podrá satisfacer las expectativas de sus clientes de una forma más rápida y eficiente que nunca antes”, expresó Phoebe Yang, gerenta general de Atención Médica de AWS. “AWS espera trabajar con el equipo innovador de Renown Health a medida que aprovechan el poder de la nube para mejorar la salud de las comunidades a las que prestan servicios”. “Especialmente con la COVID, pero incluso antes, muchas personas no reciben los servicios de atención médica recomendados, como exámenes de detección de cáncer, porque no tienen un proveedor de atención primaria o acceso a profesionales de atención médica. En Renown Health, tenemos el compromiso de cuidar a las personas, con una atención exacta y confiable, y la capacidad de conectarnos —en persona y virtualmente— para ayudar a garantizar que las personas reciban la atención que necesitan, en el momento y el lugar donde la necesitan”, expresa Thomas Graf, MD, director clínico y de calidad de Renown. “Nuestro objetivo es reducir las barreras y mejorar el acceso, para que todos los que necesitan atención puedan recibirla”, explica Candace Dietrich, directora del Centro de Comunicación de Renown. “La tecnología de AWS está ayudando a mejorar la experiencia del cliente y a impulsar la eficiencia. Nuestra colaboración con AWS hace que la atención médica sea más accesible para todos, lo cual es, a fin de cuentas, mejor para toda la comunidad”. “Amazon Connect es un componente clave de nuestra puerta de entrada digital a la atención virtual y respalda nuestros objetivos de servicio al cliente y atención exacta y confiable en Renown”, expresó Chuck Podesta, director de Tecnología de la Información en Renown. “Hometown Health es una organización centrada en la comunidad y, con el apoyo de AWS, continuamos mejorando la salud y el bienestar de las comunidades a las que brindamos servicios”, afirma David Hansen, director ejecutivo del mayor proveedor de seguros de salud sin fines de lucro de Nevada. “Estamos orgullosos de tener una red de atención y cobertura que atiende a 500 millones de personas en 100,000 millas cuadradas en todo Nevada, Lake Tahoe y el noreste de California, y estamos comprometidos a crear comunidades más saludables”. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.
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Why Is My Hair Falling Out? Alopecia Explained
Hair is often considered a symbol of identity and self-expression, from scalps and eyebrows to beards and bodies. But what happens when this symbol starts to fall out? The 6.7 million people across the country living with alopecia know this feeling all too well. Alopecia, or hair loss, is a medical condition with variable causes, presentations and treatments. Experts at Renown Health dive into the world of alopecia, its causes and how to address it – especially as we embrace National Alopecia Awareness Month this September. Types of Alopecia The term “alopecia” is a broad umbrella term that encompasses many different forms of hair loss that can present itself at any age, no matter your gender or ethnicity. The most common types include: Alopecia Areata: An autoimmune disorder where the immune system targets hair follicles, typically resulting in patches of hair loss on the scalp and/or other body parts. More severe forms of alopecia areata also exist, such as alopecia totalis and alopecia universalis. Androgenetic (or Androgenic) Alopecia: A disorder also known as male or female pattern baldness that causes gradual hair thinning and loss often around the temples and crown. Unlike alopecia areata, this form of alopecia is usually hereditary. Telogen Effluvium: A condition resulting in hair shedding, typically after high-stress or infectious events, such as after giving birth or after a COVID-19 infection. This usually resolves itself within a few months to a year. Traction Alopecia: Hair loss resulting from the effects of tight braiding or styling of the hair, which can cause permanent loss over time. Scarring and Inflammation-Mediated Hair Loss: Patterns of hair loss related to lupus, lichen planus or other autoimmune conditions that can unfortunately be permanent and progressive. Options to Treat Alopecia While there isn’t a cure for most types of alopecia, some treatments are available to help minimize the effects of the condition and promote hair growth. Treatment varies depending on the type of alopecia. Potential options can include: Topical Minoxidil: An FDA-approved over-the-counter medication available in foam or liquid form and applied directly to the scalp, which helps stimulate hair growth by increasing blood flow to hair follicles. Hormone Therapies: A hormone regimen that can help minimize the resulting hair thinning and balding. Corticosteroids: A topical cream or ointment – or an injection for severe cases – that help reduce inflammation and re-grow hair. Low-Level Laser Therapy: A therapeutic, non-invasive intervention involving wearing special caps or combs that release painless, low-level lasers to stimulate hair follicles. Healthy Diets and Nutritional Supplements: A diet rich in vitamins and minerals essential for hair health, such as biotin and collagen, can aid in recovery. Vitamin D and iron are also important hair growth nutrients. Stress Management: Stress can impact the speed and frequency of hair loss. Managing your stress can help mitigate the effects of alopecia. Treatment for alopecia is not a one-size-fits-all approach. A scalp skin biopsy may help determine a cause for hair loss and help guide the best management strategies with your provider. Addressing the Emotional Impacts Even though alopecia isn’t life-threatening, the impacts of the condition can affect your self-esteem and self-image. The most powerful tool to help you manage alopecia is knowledge. Keeping yourself educated about your condition, and encouraging your loved ones to do the same, can help arm yourself with the acceptance and self-compassion you need and help combat misconceptions. With the rise in awareness in the mainstream media for alopecia and other hair conditions, beauty standards and fashion are shifting to become more inclusive for those experiencing hair loss. Celebrating the many diverse hairstyles and fashion statements can help you regain your confidence. There are many options you can advantage of to help style your hair and protect your scalp: Hairpieces: Wigs, extensions and other hairpieces can help cover up balding or thinning patches and add volume to your hair. Hairpieces have come a long way in the past few decades, and many use real human hair. Hats: Hats serve a dual purpose – a fun fashion accessory to help boost your confidence and a method of protecting your scalp from the sun. As someone with alopecia, your scalp is more exposed, and hats can provide that extra layer of protection you need. Scalp Sunscreens: While regular body sunscreens can provide good scalp sun protection, they can result in oily scalp and hair appearance. Sunscreens that are specifically designed for the scalp are available at most beauty stores or online. Remember, patience is fundamental, as many treatments require consistent use over time to see noticeable results. Stay resilient, and don’t give up – you are not alone in your alopecia journey.
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28Mayo
Renown Institute for Cancer is teaming up with Cancer Treatment Expert Renie Anderson, who is trained and certified at managing cancer treatment side effects. You can attend this workshop in person at Renown Regional or virtually via Zoom. This workshop teaches mind-body techniques to help reduce anxiety, feel calmer, visualize your treatment in a healing way and enhance healing through activities that will bring you relief. Este taller incluye: Helping patients feel more connected, reducing fight/flight response and assisting patients to feel more at ease. Learning how stress impacts our bodies and our role in taking responsibility as a partner in recovery. Una sesión de relajación de atención plena. Allowing patients to express concerns over their side effects and re-framing for a more positive experience. Tiempo libre para preguntas y respuestas. La asistencia a esta clase es gratuita. Video-enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Through Your Cancer: Techniques to Lessen the Side Effects of Radiation Therapy
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3dic
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. Este taller incluye: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Beyond Your Cancer: Thrivorship Workshop
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11nov
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help reduce stress and fears while caring for your loved one going through treatment. There is relief in knowing you are not alone. Este taller incluye: Identifying and talking about fears, resistance and frustrations. Creating end results to help them re-frame the discussion. Learning tools to help identify needs and wants; being able to ask for them so you can refuel and become more available to yourself and your loved ones for the long haul. Learning about the available options. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Through Your Cancer and Beyond: Taller del cuidador
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1oct
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. Este taller incluye: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Taller virtual de apoyo a pacientes con cáncer 3: Thrivorship: atención después del cáncer.
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1oct
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. Este taller incluye: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Beyond Your Cancer: Thrivorship Workshop
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23sep
Renown Institute for Cancer is teaming up with Cancer Treatment Expert Renie Anderson, who is trained and certified at managing cancer treatment side effects. You can attend this workshop in person at Renown Regional or virtually via Zoom. This workshop teaches mind-body techniques to help reduce anxiety, feel calmer, visualize your treatment in a healing way and enhance healing through activities that will bring you relief. Este taller incluye: Helping patients feel more connected, reducing fight/flight response and assisting patients to feel more at ease. Learning how stress impacts our bodies and our role in taking responsibility as a partner in recovery. Una sesión de relajación de atención plena. Allowing patients to express concerns over their side effects and re-framing for a more positive experience. Tiempo libre para preguntas y respuestas. La asistencia a esta clase es gratuita. Video-enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Through Your Cancer: Techniques to Lessen the Side Effects of Radiation Therapy
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19nov
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. Este taller incluye: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Taller virtual de apoyo a pacientes con cáncer 3: Thrivorship: atención después del cáncer.
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19nov
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. Este taller incluye: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Beyond Your Cancer: Thrivorship Workshop
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25nov
Renown Institute for Cancer is teaming up with Cancer Treatment Expert Renie Anderson, who is trained and certified at managing cancer treatment side effects. You can attend this workshop in person at Renown Regional or virtually via Zoom. This workshop teaches mind-body techniques to help reduce anxiety, feel calmer, visualize your treatment in a healing way and enhance healing through activities that will bring you relief. Este taller incluye: Helping patients feel more connected, reducing fight/flight response and assisting patients to feel more at ease. Learning how stress impacts our bodies and our role in taking responsibility as a partner in recovery. Una sesión de relajación de atención plena. Allowing patients to express concerns over their side effects and re-framing for a more positive experience. Tiempo libre para preguntas y respuestas. La asistencia a esta clase es gratuita. Video-enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Journey Through Your Cancer: Techniques to Lessen the Side Effects of Radiation Therapy
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17sep
Renown Institute for Cancer se asocia con Renie Anderson, experta capacitada y certificada en el manejo de efectos secundarios de tratamientos contra el cáncer. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. Este taller incluye: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. La asistencia a esta clase es gratuita. Se puede asistir por video. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Leer más About Taller virtual de apoyo a pacientes con cáncer 3: Thrivorship: atención después del cáncer.
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