Viuda de Reno inspira una nueva política de visitantes para Renown

Por: Office of the CEO

2 de febrero de 2021

Política de visitantes para ver a sus seres queridos

Renown Health es uno de los primeros sistemas de salud del país en eliminar las restricciones de visitantes para pacientes con COVID-19 y animar a la familia a estar junto al paciente. Read Darlene and Dave’s story to understand why we’re updating our visitor policy.

Dave and Darlene Randolph found joy in exploring antique shops and garage sales to find damaged or discarded vintage pieces. Dave would spend many hours scraping, cleaning, sanding, and refinishing items, transforming them into functional, beautiful pieces of furniture. Every piece in their home rekindles a memory and has a story to tell.

On Thanksgiving, when Dave was too ill to gather around their antique dining room table, Darlene called the ambulance. Ailing with COVID-19 for two weeks, Dave had not been improving. Cuando los técnicos en emergencias médicas (Emergency Medical Technician, EMT) llegaron a su casa y le preguntaron a Darlene qué afecciones subyacentes tenía Dave, ella dijo: “todas”.

David estaba gravemente enfermo. Dado que fue hospitalizado por COVID-19, sus opciones de comunicación eran limitadas. The only way Darlene could communicate with Dave was on a video call or by telephone. Dave pasó 17 días hospitalizado en el Renown Regional Medical Center en Reno. Darlene spent 17 days waiting by the phone for more information on his condition. Darlene said he had “up days and down days,” but thought he might be home, sitting at their antique dinner table for Christmas.

Sadly, Dr. David Randolph lost his battle with COVID-19 on 13 de diciembre de 2020, and died as he slept in a hospital bed. When Darlene wrote his obituary for the newspaper, she gave thanks to the “tremendous nurses and doctors at Renown Regional Medical Center, for providing his care during a time when the family could not be with him.”

Taking Action to Inspire Change

Darlene deseaba haber estado allí. Durante sus 45 años de matrimonio, ella siempre estuvo allí. Darlene dijo: “Siempre he estado junto a su cama, como su defensora, para ayudar a comunicar y enderezar las cosas”. As a registered dietician, she worked in hospitals, knew the protocol, and knew that Renown had a restricted visitor policy to stop the virus’s spread- to other patients, staff, and their family members. Aun así, ella deseaba poder pasar más tiempo con él.

On Christmas Eve, she sat down and wrote to Renown leadership. “As the wife of a COVID patient who recently passed away in your hospital, I want to express my thanks to you and your staff for the care he received in the last days of his life. Soy consciente de que los enfermeros y el personal están trabajando en condiciones peligrosas y arriesgan su salud y su vida al atender a múltiples pacientes con COVID-19. The staff is gracious, concerned, and doing everything they can.” She continued, “I know procedures are changing every hour to try to stay ahead of this dangerous virus, and I am sharing my experiences, hoping they will be helpful when establishing policies that impact families.”

Darlene explained that despite receiving assurances that Dave’s nurse or a doctor would call daily, sometimes they would forget. She explains in her letter, “how important it is, in these times when the family cannot visit, and has only infrequent communication and is anxiously waiting at home for information about their loved one, how much it means to get a call from someone caring for him at the hospital. If there is a way you can help assure nurses have time to make calls or assist patients in making calls because it is an important part of patient care.”

A Person-Centered Visitor Policy

After receiving her letter, Renown leadership called Mrs. David Randolph to thank her, offer his sympathies and ask if Renown could help in any way. Darlene asked if he might reconsider allowing families to visit hospital patients during treatment for COVID-19.

A medida que la situación de la COVID-19 ha evolucionado, la política también lo ha hecho. Renown hospitals and medical practices now encourage limited visitors for all patients, including those diagnosed with COVID-19. Renown also has extra safety measures to protect the health of patients, visitors and healthcare employees.

Darlene is very pleased that her letter inspired this shift in visitor policies for patients with COVID-19. She says, “I have always tried to think of ways I could help other families. Especially those senior couples where one has been hospitalized and the other is home. Mi deseo es ayudar a los demás”.

Renown Health Visitor Policy

Renown Health patients may identify two healthy adult “patient supporters” to accompany them on their hospital stay. For more details, visit our Patient Supporter Guidelines page.


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