Intake Coordinator
- Requisition ID
- 184126
- Department
- 200319 Alert Team
- Schedule
- Full Time - Eligible for Benefits
- Shift
- Day
- Category
- Clerical & Administrative Support
Position Purpose
This position’s primary function is to screen and process referrals, determine and secure the financial pre-authorizations, review financial policies with patients and/or caregivers, process referral requests and orders from internal and external sources, pre-register patients, and maintain the scheduling for new patient appointments.
Nature and Scope
The responsibilities of the Intake Coordinator include, but are not limited to:
• Review and process referrals and/or orders in a timely manner.
• In some areas, provide face-to-face interaction to schedule patients prior to discharge and work directly with clinicians to ensure that coordination of discharge orders are completed timely and accurately.
• Provide financial and clinical notification of a new referrals and/or orders to the appropriate delegates after initial screening to allow the patient to receive the appropriate screening before treatment and service.
• In some areas, verify insurance coverage, review financial policies with patients and/or caregivers, and connect patients to savings and assistance programs.
• Maintain appointment schedules for any specialty services that are requested.
• Pre-register patients, checking in for appointments, collect payment for services and coordinate subsequent visits.
• Order supplies that are required for specialty visits.
• Create a high level of service and relationship based experience for patients.
• Maintain a complete and smooth flow of operations and communication between the patients, payors, vendors, pharmacies, clinical teams, and internal stakeholders.
• Identify opportunities for revenue optimization and cost containment.
Knowledge & Skills
• Follow written and verbal instructions.
• Proficient in using several modes of communication including telephones, skype instant messaging, email, and several business software applications.
• Effective problem-solving in a timely manner at times with limited discretion.
• Maintain the expectation that the incumbent will be expected to have knowledge of HIPAA and/or The Joint Commission standards and possess excellent communication and problem solving skills to ensure effective, professional relationships with the physicians and the physician office staff. The incumbent also must have a thorough understanding of the content of the medical record in order to be able to locate information needed. This position is challenged to be aware of the continual changes in Federal and State regulations for prospective payment, keep informed of changes in treatment modes and new procedures.
• Organize and maintain priorities and schedules to ensure deadlines are met.
This position does not provide patient care.
Disclaimer
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name | Description |
|---|---|
Education: | Must have working-level knowledge of the English language, including reading, writing and speaking English. Associates or bachelor’s degree preferred. |
Experience: | 1-2 years’ experience in hospital or outpatient services and/or practice management; or minimum of 1 year direct experience in a health care contact/call center, hospital or outpatient environment preferred. |
License(s): | None |
Certification(s): | None |
Computer / Typing: | Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must be able to learn the distinct computer systems used within the designated department, to include EPIC, Aperek, and Siemens systems. |
Benefits
Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.
With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.
Paid Time Off
401(k) Company Match
Flexible Work Environment
Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.
For Providers: Renown Health and the University of Nevada, Reno School of Medicine (UNR Med) are affiliate partners in Nevada's first integrated academic health system. The affiliation aims to improve the health of the community, region, and state through research, medical education, and expanded clinical care. Renown physicians participate as joint faculty at UNR Med for teaching, lectures, supervising clinical rotations, and other academic activities for the education of medical and physician assistant students, residents and fellows.