Patient Access Representative Lead
- Requisition ID
- 181779
- Department
- 515323 UNR Primary Care-Plumas
- Schedule
- Full Time - Eligible for Benefits
- Shift
- Day
- Category
- Clerical & Administrative Support
Position Purpose
Under the direction of department leadership, this position is responsible for the ensuring that the facility and/or department is operating efficiently.
Nature and Scope
This position is responsible to provide effective leadership in assisting the manager in the efficient running of the department. This includes addressing and resolving complaints/problems as they arise.
This position is fluent in all staff level positions and is an integral part of training, staff development and quality assurance. The Lead position models the values, adheres to policies and procedures and meets productivity standards and collection goals. This position represents a role model for staff level personnel to emulate.
This position completes the appropriate admissions forms, verifies insurance eligibility and obtains authorization for services being rendered. This position adheres to regulatory, third-party, and clinic policies while making the clinic admission process expeditious and non-imposing. This includes providing information to the patients about the appropriate government agencies or other resources that may provide the financially restricted patients with assistance based on the patient’s qualifications. This position must keep abreast of all changes involving governmental and community agencies.
This position is responsible to assist the manager in daily duties which include but are not limited to developing work schedules, workstation schedules, addressing employee productivity and Kronos, etc.
This position is responsible assist the manager, when necessary, when an employee has an unscheduled absence and has the authority to find appropriate coverage following departmental budgetary guidelines and determining whether or not patient volume warrants replacement coverage. The position may be required to be on-call and/or works nights and weekends.
This position is responsible for developing and maintaining positive working relationships with other departments, entities, physicians, and outside agencies.
This position is responsible to professionally and diplomatically deal with patients, their families and physicians regarding financial matters and ensures system documentation reflects the correct billing information. i.e., demographic, employer, insurance, etc.
Decisions, which must be referred to department leadership, are matters involving non-routine problems, which may develop negatively toward Renown Health. This position has the authority to deal with immediate employee issues when appropriate. All incidents must be reported to department leadership for final resolution.
This position does not provide patient care.
Disclaimer
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name | Description |
|---|---|
Education: | Must have working-level knowledge of the English language, including reading, writing, and speaking English. |
Experience: | Requires the incumbent, at a minimum, to have been a Patient Access Representative for at least 12 months or, lead experience in lieu of Patient Access experience. Experience in acute hospital, surgical center, or outpatient center preferred. Completion of level 1 from the Retention and Development Program, "LEVL UP" preferred. |
License(s): | None |
Certification(s): | Renown Health Patient Access "LEVL UP" program completed within the first year of hire. |
Computer / Typing: | Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. |
Benefits
Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.
With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.
Paid Time Off
401(k) Company Match
Flexible Work Environment
Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.
For Providers: Renown Health and the University of Nevada, Reno School of Medicine (UNR Med) are affiliate partners in Nevada's first integrated academic health system. The affiliation aims to improve the health of the community, region, and state through research, medical education, and expanded clinical care. Renown physicians participate as joint faculty at UNR Med for teaching, lectures, supervising clinical rotations, and other academic activities for the education of medical and physician assistant students, residents and fellows.